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  • 00:32

    Voice of the Customer

    in Business

    Steve Ellis, from Eye Med, will share five key steps to designing an effective Voice of the Customer program that focuses on the customer experience and drives continuous improvement throughout the organization.
    Steve Ellis is Sr. Director of Customer Care for EyeMed Vision Care.  He has over 2 decades of leadership with a proven track record to deliver outstanding results at Sprint, Florida Power & Light, Comcast Cable and EyeMed.  Steve has experience in marketing, sales, customer service, call center, strategic planning and general management leadership.  Steve is a graduate from OH University and lives with his family in Cincinnati, OH.

  • 01:00

    The Truth about Voice of the Customer Programs

    in Business

    Join myself and Seth Hall (Vice President Customer Service - Philadelphia Insurance Companies) on "Voice of the Customer Radio"
    Interactive and knowledge filled discussion on:
    The importance of developing a well-defined implementation strategy for the deployment of a Voice of the Customer Program.  We’ll cover the potentially hidden challenges of implementing VOC Programs and mitigation tactics to ensure greater success.
     Seth W. Hall
    Vice President, Customer Service
    Philadelphia Insurance Companies

  • 00:12

    Voice of the Customer Experts: Phil Morin of SAP

    in Business

    Want to learn what it is like 'in the trenches' of Voice of the Customer?  Join us as we interview Phil Morin of SAP.  Phil is the Vice President of Global Customer Experience at SAP.  SAP is Headquartered in Walldorf Germany and is regarded as the market leader in enterprise application software.  SAP supports over 183,000 customers worldwide and employs over 55,000 employees in locations throughout the world.  Recently, SAP launched their VOC program "SAP Listens."  

  • 00:58

    Execs In the Know - Voice Of The Customer - Meet Jeff Russakow - Chief Customer Officer - Yahoo

    in Business

    Join us in an engaging conversation with Jeff Russakow - Chief Customer Officer - Yahoo to discuss emermging channels of Voice of the Customer

  • 00:17

    A Kind Voice on Movies

    in Movies

    Everyone has experienced heartbreak. We all have that one person we will never be able to stop thinking about no matter how hard we try. But...what if you could? That is the question that set writer/director Kryzz Gautier on the journey of creating this universe. Could technology get to the point of being able to erase heartbreak from the world?

    Join us as we speak to writer/director Kryzz Gautier about this film that asks the question: What is the real price when we choose to have our memories altered or changed?

    Check out her Kickstarter campaign for more details.


    Hosted by William Battle


  • 01:07

    A Kind Voice On Music featuring Bill Phillippe

    in Indie Music

    Our next guest is Blues legend Bill Phillippe. Bill has spent the last twenty years playing guitar and singing all over the San Francisco bay area. During that time, he could be seen or heard in some neighborhood tavern, hipster cafe, jazz lounge, blues club, The Fillmore poster room or on a late Sunday night preaching to the faithful at the Boom Boom Room on Fillmore street. After ten years covering deep New Orleans funk, three CD releases (Ascended Masters of the Order of the Tantric FOnk-2003, FOnk-2008 and FOnkOlOgy-2011) and generous press accolades, Bill turned his attention to the origination of his thirty year musical odyssey, Delta Blues. In early 2012 Bill embarked upon a musical journey channeling the music of Blind Willie Johnson, Muddy Waters, Robert Johnson, and Mississippi John Hurt, along with traditional New Orleans tunes and songs by contemporary giants like Tom Waits in a solo guitar format. Bill has been a previous guest with A Kind Voice and we are excited to have him return to share what's new with him and his fabulous music!

  • 01:11

    A Kind Voice on Music w/Martina Samm

    in Lifestyle

    We talk with Bloomington IN singer/songwriter Martina Samm about life, music, and her last album "Yeah, That's Her."

    Hosted by Ryder Timberlake

  • 00:18

    Customer Retention Tips

    in Business

    Are you finding it difficult to retain customers?  Is your business a revolving door of customers?  Listen in as Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse discuss tips and tricks to retaining customers for your business.


    in Christianity


  • 02:30

    Tony Trupiano: The Voice of the People for Friday, July 31, 2015

    in Politics Progressive

    On Friday, July 31, 2015 joining Tony on The Voice of the People is:

    David Hecker, President of American Federation of Teachers Michigan is back this week with his thoughts on the ongoing insanity of the Detroit Schools Emergency Manager and the decisions that are causing a serious question to be asked.  What is that question?  Listen in!


    Tom Lutz with Citizens for Fair Taxes joins the show to finally answer the question as to when businesses in Michigan will start paying their fair share.  Are you ready?


    Sam Daley-Harris continues a series on how we can all get more involved and introduces us a list of groups, organizations and opportunities for you to say, I’m ready!  Who’s up next?  Listen to find out.


    Dan Calabrese, our resident conservative commentator ponders joins us again this morning to make sure all side of the issues are illuminated.


    Sports Director Sean Smith is back to talk baseball trade deadline, Tom Brady and the media insanity that is engulfing us.


    You are always welcome to join us on-air by calling 347-308-8392. Find us on Facebook by searching for Tony Trupiano: The Voice of the People and Twitter @tonytrupiano or @VOTPTony.

  • Prince in the Lord's Church?

    in Religion

    Prince in the Lord's Church?

    Who are the princes in the Church?

    What is a cardinal?

    What is a prince-bishop?

    Does the Methodist Episcopacy have prince-bishops?

    Are bishops princes in the church today?

    Historical context vs Biblical Context

    Should we refer to ourselves as princes in the Lord Church?

    Join us this year in September for the 2015 COAAB Congress...registration is still $100.  Register at www.coaab.org After today registration is $150.

    Consider making a donation to the work of the COAAB CONGRESS, can do so on our website.  All gifts are tax-deductible.