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Deb Mathias, Director of the QRIS National Learning Network of the BUILD Initiative, discusses the relationship between Quality Rating Improvement Systems and Continuous Quality Improvement. She discusses what's needed to focus on creating cultures of quality in early childhood programs. She also shares her perspective on the importance about focusing coaching on sustainable quality - really improving programmatic quality care and being in it for the long haul - continuous quality improvement and avoiding using a “quality for a day” and “get those scores up” approach.
in Self Help
Life improvement involves natural health and holistic healing methods, as well as personal growth, expanding awareness and developing community. A transformation in consciousness is underway. While there are wars and increasing signs of more war, economic crisis and social chaos, at the same time, the caring and mutual support of the wisdom of shared awareness and the power of love are growing. This awakening is widely needed in this time of challenge.
Customers are demanding more efficient and effective service from Contact Centers throughout all industries.
Walt will chat with the Assistance Vice President at Provident Credit Union, Walt Sweeny, about a Lean Six Sigma approach to Contact Center process improvement that Contact Center leaders could use to make their Contact Center be the best it can be, effectively and efficiently.
Walt Sweeny has been in the Contact Center business for over 16 years. He is currently an Assistant Vice President with Provident Credit Union in Redwood Shores California.
Previously, Walt had Contact Center assignments with Greater Bay Bank (a subsidiary of Wells Fargo Bank) and AT&T Broadband. He received his Master of Business Administration from San Francisco State University School of Business. Walt is also Lean Six Sigma Green Belt Certified. He serves on the Northern California Contact Center Association steering committee and resides in the San Francisco Bay Area. He is married with three daughters.
Chief Speaks – Spiritual Gifts and Self Actualization
Every Sunday call in and speak with Chief Yuya for spiritual advice and counsel including questions such as:
What does my dream mean? Why am I drawn to specific animals? How do I identify a true spiritual teacher? How can I find out what my life's purpose is?
This is not a show for spiritual readings so please call into the show at (347) 945-7680 and come prepared with your questions and comments.
ABOUT CHIEF YUYA:
Chief Yuya is an initiated Priest in the Nigerian Orisha tradition and an advanced student of the IFA priestly order, as well. He has been working with the spirit world through various indigenous native systems for over 20 years as a spiritual counselor and guide. Yuya is also the Chief Priest and temple head of "Anu Nation"; where he has initiated a cadre of students into Orisha tradition as well as his own ANU Spiritual Order and currently teaches indigenous occult and mystery systems, African philosophy and spiritual sciences, and divination to adults as well as children through his school, "The Sadulu House Spiritual Center."
For classes with the Sadulu House please go to Saduluhouse.com
To schedule a reading or consultation click here.
To find out where the ANU order will be presenting next go to Enlightenmentandtransformation.com/events/
in Self Help
In this episode Pat Council will share some ideas on how to live a quality life. Get 4 profound tips that will give you perspective on where you are today and help you decide where you really want to be tomorrow as it relates to building a quality lifestyle. Get some insight on what living a quality life is all about and start designing a plan that will take you there. Also, Certified Financial Expert, Mario J. Payne of Raymond James Financial Services will do a follow up from last weeks show. He will share more about investing. Learn more about taking control of your financial life and start getting the quality life you deserve.
Visit our new website and register to win prizes and to get a free copy of best selling author, Pam Grout's book "E2".
Register to receive a free copy of our monthly newsletter, "Design A Lifestyle" and win, also.
Go to http://www.designingyourlifetoday.com to register to win.
Are you trying to be a better you? Do you struggle to understand yourself and who you are? Does personal development really work? Can you change your life? Can you release chaos and drama and live in peace? Can you improve yourself and be the person you wish to be?
The answer is yes.
Our lives are full of good times, and not so good times. Being able to tap into a state of grace by knowing who you are at a soul level creates resilience to work through the not so good times.
Being able to appreciate and express gratitude for the good times will energetically attract more!
Understanding yourself at a soul level is the key.
A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.
Dayne Petersen has been managing and consulting with call/contact centers for a number of years. She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.
In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center.
Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.
Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.
If there were two areas of our lives that we need to make positive change in, it's Health and Finances. Finances make it easy to do everything else, and both of these are very easy to measure improvement!
It doesn't mean that relationships and spirituality aren't important-- they absolutely are! But they're much harder to measure, and usually more personal (and so different to everyone).
We talk about the Fair Tax and how we can apply the problems of the new tax systems to our current tax system. Just because we find problems in something that's moving you to improvement, doesn't mean you should stop what you're doing. Instead, keep moving forward. Don't weigh the problems in your improvement higher than the problems in your everyday life!
We take your questions on taxes, trucking, money management, habits, healthy living and becoming an Owner Operator.
Today, I’m welcoming A.M. Morgan to the show to talk about women and wages, self-improvement and asking for what they want – at work, in relationships, of themselves. How do women begin to change the conversations AND change the results?
ABOUT PLAID FOR WOMEN:
Plaid for Women radio is produced to give you information, advice and resources to manage “The Business of Life”. Our goal is to help you achieve your goals, get connected, and be heard.
LET’S GET SOCIAL!
Plaid FB: http://www.Facebook.com/PlaidforWomen
Plaid TW: http://www.twitter.com/plaidforwomen
CONTACT INFO FOR TODAY'S GUEST:
A.M. Morgan: http://ammorgan.net
OUTTRO MUSIC BY JACK T. BLUES
I know we all have certain qualities and there is one you have that you want to use more than others. Let's learn how.
In this special series called “The Neonicotinoid View”, host June Stoyer and special guest co-host, Colorado beekeeper, Tom Theobald, will talk to commercial beekeeper and bee advocate, Ivan Rickers about water quality concerns in Iowa. Stay tuned!
Today’s show is sponsored by MyMumble.com one of the leading voice chat service providers, with locations all over the world. MyMumble offers FREE, 5-seat voice chat servers for life, as well as higher capacity plans for any group that requires a secure environment for confidential communication
Listeners of The Organic View can receive 15% off on monthly recurring power servers by using the code "orgview". For more information, please visit www.mymumble.com!
in Self Help
Let's talk Sex! Is your sex life based on quantity, quality or just a duty? Listen in to "Coaching Conversations " radio show as your host Life Coach Shawn Marie Cichowski and fellow life coaches Munni Visco & August Schilz will be joined by special quests- Sex Coach Maureen Ryan & Owner of Southtowns Wine & Liquors Jonas Ricco. Airing live 3/4 at noon. Share your thoughts by calling in at 657-383-1996.
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