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Customers are demanding more efficient and effective service from Contact Centers throughout all industries.
Walt will chat with the Assistance Vice President at Provident Credit Union, Walt Sweeny, about a Lean Six Sigma approach to Contact Center process improvement that Contact Center leaders could use to make their Contact Center be the best it can be, effectively and efficiently.
Walt Sweeny has been in the Contact Center business for over 16 years. He is currently an Assistant Vice President with Provident Credit Union in Redwood Shores California.
Previously, Walt had Contact Center assignments with Greater Bay Bank (a subsidiary of Wells Fargo Bank) and AT&T Broadband. He received his Master of Business Administration from San Francisco State University School of Business. Walt is also Lean Six Sigma Green Belt Certified. He serves on the Northern California Contact Center Association steering committee and resides in the San Francisco Bay Area. He is married with three daughters.
Process Imporvement Join Patrick Pianezza as he discusses the need for Process Improvement. In today's business environment there is a demand for greater efficiency, productivity and cost control than ever before. Process improvement is a great way to ensure we are doing the best practices.
If you are a business developer of any type, you know that you only have an interested client when they have a challenge they can not solve on their own. A prospective client normally realizes the value of a vendor when they are facing a challenge and have exhausted all options of resolving it. What may seem like a problem for a prospective client is an opportunity for a win to a Business Developer. Helping prospective clients to understand that you are the best candidate to solve their issues is the key. Join us as we talk about how to engage in a real process improvement initiative, recognizing the opportunity and how to show value in a PI Initiative to your prospective clients.
in Self Help
As we continue going along our path, being willing to take steps forward, we are living our process. Our process is not always what we want or what we thought it would be, but it is what it is. Being willing to accept this and embrace this, moving forward in freedom is what it is all about. Your life is your process, love it and make it what you want it to be.
I am honored to have Clarissa Turner owner of Back2Eden magazine and publishing company. She is will share with us the importance of fulfilling our dreams, and what it means to step out in courage to take on a task that seems impossible. Clarissa will also share the goal of her company, and what sets her apart from others.
Join us on the show to learn more, and to find the encouragement and strength to do what you were created to do. As always we will have fun talking and sharing ways to get through the issues, and provide you informatio you can use to soar in ways never imagine.
America is on RED ALERT,
Most of us are wondering what is going to happen next. Terrorism is knocking at our door. Christians are being persecuted. Too many Americans are out of work. Natural disasters have increased in frequency and intensity. The political stage is heating up.
What is really going on? Are we prepared for what is ahead? Are we headed for a Hitler-like totalitarian regime? Can we really change things through the election process? Are the natural disasters going to continue to devastate communities?
There is a wind coming across America
We need to be prepared for the holy wind that is about to sweep this nation.
Is there hope? What is the answer?
Join Deborah Nazemi and Dr. John A. Woods as we discuss prophetically what God is trying to show us, and what He is asking of His people in the days to come.
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The revolution in Lean and Six Sigma have done wonders for the manufacturers capable of embracing them. Healthcare is working hard at embracing Lean now as well. What about those of us who do office work? Can we become Lean? Does Lean even make sense in an office?
Properly adapted, Lean principles can improve any process anywhere, and guest expert Tracy Parks specializes in helping offices run Lean. Learn how you can simplify workflow, eliminate waste and improve efficiency.
Tracy Parks, CEO & Founder is a gifted, engaging and enthusiastic leader, speaker, and experienced trainer, passionate about developing and delivering innovative and practical solutions and imparting skill development to help clients manage information more efficiently.
Having spent 25 years as an entrepreneur and business owner, Tracy created Simplicated LLC out of her desire to share the lessons learned throughout her career. As the founder and owner of four successful businesses, she fully appreciates the pressures facing the business professional.
See more at http://www.simplicated.com/
The Summer of 1984 was an eventful 3 months for new Commissioner David Stern and the NBA; on the heels of an epic 7-game Finals slugfest between Larry Bird’s World Champion Boston Celtics and Magic Johnson’s Los Angeles Lakers, the first of 3 heavyweight bouts in the Decade, the NBA Draft was held in New York City; the Draft would introduce fans to 4 future Hall of Famers who would each write their own chapter in the NBA’s History Books. There was Forward Charles Barkley of Auburn, the rowdy, raucous “Round Mound of Rebound”, his polar opposite, little-known Guard John Stockton of Gonzaga, the majestic Nigerian Center and Number One pick Akeem “The Dream” Olajuwon from the University of Houston, and the electric (Cue Chicago Bulls Public Address Announcer …”6 foot 6 Guard from North KAR-O-LINA!”)…Michael Jeffrey Jordan. These next-level players would secure the NBA’s rapidly growing stature as the Sport of the Future, with Bird and Magic now at the peak of their powers. Jordan, Georgetown Center Patrick Ewing and 10 of College Basketball’s best would represent USA Basketball in the 1984 Summer Olympic Games in Los Angeles, led by iconic and infamous Coach Bobby Knight of Indiana University. Knight, known lovingly as a “Raving Maniac” by his players brought his no-nonsense, drill-sergeant mentality to the USA program and molded yet another Gold Medal Winner. The agony and ecstacy of the Draft process, with its Franchise-changing consequences were never more evident than the summer of ’84.
in Self Help
Just Talking is a program that fosters thought. It is educational through a process that was used by the great teacher Socrates. Socrates believed that all human beings possessed total knowledge. The good teacher was one who did not necessarilly fill the person with knowledge, but who knew how to draw out the knowledge the person already had and to foser the desire to know more. Through stretching the mind, the imagination, the thought processes, Just Talking will lead you, our listener, to thinking about things in new ways. It will stretch you to stretch yourself in order to grow and become a critical thinker. Yet again, it is Just Talking.
in Self Help
Join us for a lively conversation on our trickster! Yes, the Bugs Bunny of Creativity. We are chatting about Big Magic in our Cafe Book Club about Trusting our creative process. We've saved you a seat...here at the Transformation Cafe. A fun place to nourish your creativity and your Soul!
in Self Help
Tonight's show we will be discussing:
The Six stages of the Destiny Discovery process and how to navigate them with more ease
How to recognize and avoid The Deadly D's of Destiny
The absolute importance of firing your pesky saboteur and putting your Soul in Charge
Easy easy ways to energetically shift from limited thinking to Infinite Possibility consciousness.
Michelle Casto is a Destiny Guide, Success Catalyst, and Intuitive Energy Healer for change agents. and those following the Awakening path. With an uncanny ability to hone in on the heart of the matter, Michelle provides guidance for your path and releases energetic blocks using a Divine Harmonic Healing frequency process. Her bestselling book, The Destiny Discovery: Find Your Soul's Path to Success is a roadmap to get you from default mode into consciously creating the life of your dreams.
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