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Father Donald E. Mowery is the retired leader of Youth Services globally. He has had a radio show, Talk it Out with Father Don, on WHBQ radio in Memphis, Tennessee, for the past 45 years. This month Joyce Graff appeared on his show. Joyce and Father Don have a great conversation about Powerful Patient and its mission, and also about Youth Services and its mission, highlighting many parallels. In both cases, they work to empower people to work through the issues they cannot change and tackle constructively the things they can change.
Learn more about Father Don. A new book, Spiritual Networking, by Darrell B. Uselton and David Yawn, recounts the history of Youth Services in Memphis and worldwide.
Mike and Joyce speak with Dr. Julia Hallisy about The Empowered Patient Coalition: providing healthcare improvement and patient safety tools directly to consumers.
About Dr. Hallisy:
Dr. Julia Hallisy obtained her BS in Biological Science from the University of San Francisco in 1984 and a second Bachelor’s degree from the University of California in Dental Sciences. In 1988, Dr. Hallisy received her Doctorate in Dental Surgery from the University of California at San Francisco School of Dentistry. Since that time, she has been a full-time practicing San Francisco dentist.
Her second child, Katherine Eileen, was diagnosed at five months of age with bilateral retinoblastoma. Dealing with her daughter’s life-threatening diagnosis, the many recurrences of cancer, and the subsequent treatments for the malignant and aggressive tumors marked the beginning an almost 20-year involvement in our healthcare system. The unique combination of her scientific training, her work as a healthcare provider, and guiding a child through a chronic illness has afforded her invaluable insight as an advocate for patients.
Dr. Hallisy began to research the topic of patient safety in 1998. She has lobbied for health care reform in Washington, DC with Consumer’s Union.
Dr. Hallisy is committed to and passionate about the subjects of patient safety, health care reform and medical error reduction. She is the founder and president of The Empowered Patient Coalition.
Dr. Hallisy was born and raised in San Francisco, where she lives with her husband, John Hallisy, and their two sons, Daniel and Kevin. The Hallisy’s ten-year old daughter, Kate, lost her life-long battle with cancer in February 2000.
Karin Volo, Chief Joy Bringer – Co-founder Evoloshen
There aren’t many of these around! Karin Volo, co-author Engage! is joining us to talk about their new International Cultural Engagement Specialist™ certification programme.
We’ve invited Karin onto the show to find out more about what is covered in their new engagement specialist certification programme and to talk about the reasons that they have created and launched it.
As you may already know the Engage for Success movement takes a fairly benign view of commercial models, programmes or activity. In other words we are happy to talk about and share them within the movement but without any intention of ‘sponsorship’. We don’t usually stress this on our show pages, given we interview many gurus / service providers, but we felt that it ought to be made clear for this show that this isn’t our programme although we’re very pleased to have gurus, such as Karin, within our midst who are addressing learning needs in the space.
Host: Jo Dodds
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
Special Guest: Jackie Lanham, Group Organisation Development Director at Rexam
Rexam produces 62bn cans a year in 55 plants across more than 20 countries with an 8,000 strong workforce. Our job is to make our cans as efficiently, profitably and sustainably as possible so that our customers (some of the most popular world brands) can attract and retain the loyalty of the people who consume their products. This is why, wherever you go in Rexam, you will see a common focus on operational excellence, innovation and safety to meet our customers’ expectations.
Jackie’s focus is on building a winning organisation through providing engagement, learning and development, talent & succession planning, performance management, diversity and consultancy services.
Join us we explore what is happening at Rexam to make it a winning organisation.
Jackie starting working for Rexam in January 2014 and has broad-ranging experience in UK and international organisations across the manufacturing, retail, banking, insurance and IT sectors, most recently at The Co-operative Group where she re-engineered the approach to Talent at the most senior leadership and entry levels for all retail businesses. This work has been recognised through the 2013 HR Society Award for Workforce Planning and Strategy.
Host: Jo Moffatt
Special Guest: Adrian Phipps, Head of People & Organisation, Arqiva
Adrian is Head of People & Organisation at Broadcast & Media company Arqiva. Over the last 8 years, he has helped both Arqiva and the Insurer More Th>n (part of the RSA group) to make major improvements in employee engagement.
During his time with them, Arqiva has achieved a 1* rating in the Sunday Times Best Companies competition, and RSA was ranked as one of the Top 25 UK companies to work for. Outside of work, he is a proud (if a little tired!) father of a toddler and an 8 month old baby, and loves being out on the water – whether swimming in it or in a sea kayak.
Join us as we talk about how to make engagement “stick” in an organisation. We all know the theory and it sounds great in principle – but very few organisations make the big shifts in engagement that we hope for.
Having been part of two organisations that really have made this change, Adrian shares some useful beliefs that organisations need to hold if engagement is going to improve and also some of the practical things you can do to improve engagement where you work.
Host: Jo Moffatt
Special Guest: Mark McKergow
Being a host is an ancient metaphor, but one which has now evolved to become both new and timely in the business world. Now, it is no longer enough for a leader to be heroic, they must also know when to become the host too. But what does being a host actually mean in a business context? 'Host: Six new roles of engagement for teams, organisations, communities and movements' author Dr Mark McKergow has investigated how hosts – and leaders –create engagement by stepping forward and back and being responsive to the needs and wishes of their ‘guests’.
Mark will be talking about how ‘roles’ – as opposed to ‘rules’- of engagement provide a useable and flexible framework for transforming leadership at all levels and settings. The host metaphor is one we all know at some level, yet can enhance and build to an exquisite level of refinement with reflection and practice.
You can read more on our blog here.
Dr Mark McKergow is the co-author of Host: Six new rules roles of engagement fort teams, organisations, communities and movements (Solutions Books, 2014). He is a speaker, consultant and facilitator who finds new ways to work in tough and ever-changing environments. He is co-author of three others books including the best-selling The Solutions Focus (Nicholas Brealey Publishing, 2007) which has appeared in 11 languages.
Host: Jo Dodds
Special Guests: Steve O'Neill, John Smythe and Charelle Wigley, members of the Social Engagement Subgroup
'Making strategy social' – is a work stream within the ’Social’ sub group of Engage for Success. It wants to make explicit the best ways and means to blend social media and face to face dialogue to devise and execute better strategy. Crowdsourcing the experience, insight and knowledge of employees as well as leaders adds value to strategy design and delivery - in what might otherwise default to a traditional 'top down' process.
The small steering group behind this work stream wants to create a product that will help capture what organisational leaders - 'the C suite’ - needs to think about in making strategy development and implementation more ‘social’ in orientation - both in mindset as well as use of technology.
Join us as we discuss what this work stream is focusing on and find out how you can get involved.
Host: Jo Moffatt
Mark Hodgson, Principal at Mark Hodgson and Global Partner with Thought Leaders
Join us as we talk about how to really engage each of your employees to drive value in your business. Mark shares his ‘6 Levels of Engagement’ model to help you to encourage your individual team members to be fully present.
Mark Hodgson comes from a highly successful corporate leadership background and has worked in Australasia, the UK, Central Europe and Russia. He currently splits his time between Sydney and London.
Mark draws on a powerful track record of hands-on experience backed up by a depth of learning across multiple disciplines. Much more than a lecture room theorist, he has inspired large teams across a range of commercial and third sector businesses.
Most recently, Mark led a major business transformation within the employment services division of a large Australian provider, creating a vision, a culture and an energy that turned a $1m loss into a $4m profit. He is an expert in leading change and holds an MBA level qualification from the Australian Graduate School of Management. He is also a global partner in Thought Leaders, a world authority on helping organizations to thrive by positioning themselves as leading influencers in their market.
Mark splits his time between London and Sydney. A gifted communicator, he engages his audience in delivering practical messages with a potent cocktail of insight, energy and wit.
Sign up for Mark's newsletters from his blog here.
Mark's Thought Leaders UK website
Host: Jo Dodds
Input, Solutions, Culture
Pharmaguy interviews Anne C. Beal, MD, MPH, Chief Patient Officer, Sanofi, and Melva T. Covington, MPH, MBA., PhD, Project Leader, Research and Develooment, Sanofi. They talk about their roles in bringing the patient perspective into Sanofi's work to advance Sanofi's ability to deliver health care solutions that matter most to patients and those who care for them.
Questions/Topics of Discussion
How do you define "Patient-Centricity?"
Tell us more about the three pillars of Sanofi's Patient-Centric Strategy. How do you get patients' input? Do you have any patient advocates on your team who are not physicians but who have worked extensively with patients?
Are we talking only about patient-centricity in the context of research & development? What about corporate and marketing communications?
What's the most difficult hurdle for pharma to overcome to be truly patient-centric?
Why did Sanofi create the role of "Chief Patient Officer?" How is it different from "Chief Medical Officer?" What do you do as Sanofi's Chief Patient Officer? Can you relate a case study which demonstrates how you implemented your strategy?
What other pharmaceutical companies have Chief Patient Officers? Do they all have similar roles? Will all pharma companies follow?
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