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  • 01:01

    Powerful Patient meets Youth Services

    in Health

    Father Donald E. Mowery is the retired leader of Youth Services globally.  He has had a radio show, Talk it Out with Father Don, on WHBQ radio in Memphis, Tennessee, for the past 45 years.  This month Joyce Graff appeared on his show.  Joyce and Father Don have a great conversation about Powerful Patient and its mission, and also about Youth Services and its mission, highlighting many parallels.  In both cases, they work to empower people to work through the issues they cannot change and tackle constructively the things they can change.


    Learn more about Father Don.  A new book, Spiritual Networking, by Darrell B. Uselton and David Yawn, recounts the history of Youth Services in Memphis and worldwide.

  • 00:31

    Empowered Patient Coalition

    in Health

    Mike and Joyce speak with Dr. Julia Hallisy about The Empowered Patient Coalition: providing healthcare improvement and patient safety tools directly to consumers.


    http://empoweredpatientcoalition.org


    About Dr. Hallisy:


    Dr. Julia Hallisy obtained her BS in Biological Science from the University of San Francisco in 1984 and a second Bachelor’s degree from the University of California in Dental Sciences. In 1988, Dr. Hallisy received her Doctorate in Dental Surgery from the University of California at San Francisco School of Dentistry. Since that time, she has been a full-time practicing San Francisco dentist.

    Her second child, Katherine Eileen, was diagnosed at five months of age with bilateral retinoblastoma. Dealing with her daughter’s life-threatening diagnosis, the many recurrences of cancer, and the subsequent treatments for the malignant and aggressive tumors marked the beginning an almost 20-year involvement in our healthcare system. The unique combination of her scientific training, her work as a healthcare provider, and guiding a child through a chronic illness has afforded her invaluable insight as an advocate for patients.
      
    Dr. Hallisy began to research the topic of patient safety in 1998. She has lobbied for health care reform in Washington, DC with Consumer’s Union.

    Dr. Hallisy is committed to and passionate about the subjects of patient safety, health care reform and medical error reduction. She is the founder and president of The Empowered Patient Coalition.

    Dr. Hallisy was born and raised in San Francisco, where she lives with her husband, John Hallisy, and their two sons, Daniel and Kevin. The Hallisy’s ten-year old daughter, Kate, lost her life-long battle with cancer in February 2000.

  • 00:31

    Show #116 - Sustaining Employee Engagement Through Change

    in Business

    Special Guest: Inji Duducu, Group HR Director, Benenden


    An experienced & energetic HR Director, Inji has built a reputation for creating people strategies which deliver bottom line improvements through building capability, operational excellence, cultural change & engaged people.


    Inji is an energetic and solutions driven senior HR Professional, with a track record in delivering business results through a creative and inspiring people agenda. She has held a number of senior HR roles in industry. Recently Inji has been the Group HR Director of the CPPGroup Plc, overseeing a period of business transformation across 16 countries. This resulted in CPP being awarded “Ones to Watch” status in the 2012 Best Companies Survey, despite the most adverse and turbulent year in the Company’s history. She is currently the Group People Director for Benenden, the UK’s most trusted healthcare provider.


    Inji is passionate about how high performing companies operate and the link between culture, leadership, customer experience and commercial success.


    Since she has an unusual level of interest in employment law, she has also been a member of the Employment Tribunal Service since 2010.


    Join us as we discuss sustaining employee engagement through change.


    Host:

  • 00:28

    Show #109: Engagement on the Agenda at Motivate Europe Live

    in Business

    Wendy Carter, Director, Inventive & Motivation


    Engagement, incentive and reward activities will be top of the agenda when the Motivate Europe Live conference and exhibition opens its doors on 22-23 April. Engage for Success Co-Chair David MacLeod will be opening the event with the latest update on the Employee Engagement Task Force.


    Join us as we talk with Wendy about what is happening at Motivate Europe Live and why engagement is so important to the agenda this year.


    Registration for Motivate Europe Live is completely free. Visit www.motivateeuropelive.com for details.


    Host: Jo Dodds

  • 00:31

    Show #111: Engagement at the Multi Award Winning Dorchester Collection

    in Business

    Special Guest: Eugenio Pirri – Vice President, People and Organisational Development, Dorchester Collection


    Just three years ago, luxury global hotel management company, Dorchester Collection, ran HR on a regional level. Each of the 10 hotels held their own individual HR functions which independently focused on people, guests and owners. Whilst working, this was inconsistent and measured in an arbitrary way.


    Enter Eugenio Pirri, with over 25 years’ experience in the hospitality industry and appointed as one of just 4 people on the executive committee in 2011, Eugenio centralised people and organisational development and introduced an evidence-based approach where guest and employee engagement are fully interlinked.


    This move has resulted in additional revenue from fully engaged guests, attrition savings in their millions and employee engagement in excess of 90%


    Eugenio is joining us today to share his impressive, and multi-award winning turnaround, and explain why a scientific approach to guest and employee is a must for modern businesses.


    Host: Cathy Brown

  • 00:31

    Show #107 - Engagement Specialist Certification Programme

    in Business

    Karin Volo, Chief Joy Bringer – Co-founder Evoloshen


    There aren’t many of these around! Karin Volo, co-author Engage! is joining us to talk about their new International Cultural Engagement Specialist™ certification programme.


    We’ve invited Karin onto the show to find out more about what is covered in their new engagement specialist certification programme and to talk about the reasons that they have created and launched it.


    As you may already know the Engage for Success movement takes a fairly benign view of commercial models, programmes or activity. In other words we are happy to talk about and share them within the movement but without any intention of ‘sponsorship’. We don’t usually stress this on our show pages, given we interview many gurus / service providers, but we felt that it ought to be made clear for this show that this isn’t our programme although we’re very pleased to have gurus, such as Karin, within our midst who are addressing learning needs in the space.


    Host: Jo Dodds

  • 00:31

    Show #108 - NGN's Pioneering Approach to Employee Engagement

    in Business

    Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)


    Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.


    This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.


    NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.


    Host: Jo Moffatt

  • 00:31

    Show #105: Practical and Measurable Employee Engagement

    in Business

    Special Guest: Frazer Rendell


    When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.


    Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.


    Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement. 


    Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement. 


    Host: Jo Moffatt

  • 00:32

    Show #112: Creativity and Innovation Through Staff Engagement

    in Business

    Special Guest: Peter Totterdill, Researcher, Consultant and Policy Advocate for workplace innovation and Chief Executive of The UK Work Organisation Network


    Great organisations understand that a continual stream of ideas is a vital resource for improvement and innovation. Creativity is an everyday behaviour, with employees actively encouraged to contribute ways of improving the organisation through new products and business streams or better ways of working.


    Based on past experience of the value of knowledge-sharing, the Creative Workplace Group is being established as a small, closed network of inspiring organisations from different sectors. Each is committed to building creative, versatile and productive places to work, and to sharing experiences and problems with other members.


    The Creative Workplace Group will be facilitated by Professor Peter Totterdill, an international researcher, consultant, speaker, national and EU policy advisor and passionate advocate for better ways of working. Peter has been facilitating networks and stimulating creative discussions for most of his career, building bridges between academic knowledge and practice.


    Host: TBC

  • 00:30

    How Employee Engagement Empowers the Employer Brand

    in Business

    The TalentCulture #TChat Show is back live on Wednesday, June 17, 2015, at its new time from 1-2 pm ET (10-11 am PT).


    Last week we talked about the art of candidate engagement, and this week we’re going to talk about how employee engagement empowers the employer brand.


    Spending ridiculous amounts of money to source sought-after skill sets and recruit top won’t get you very far when your employer brand has hit the skids.


    Meaning, if your current employees aren’t usually happy, even jazzed about working for your company, then that poison seeps into the groundwater and taints the wells around for miles and miles.


    This is why you must step up your branding game and empower your own employees to evangelize your company culture in an authentic, transparent way. 


    Energizing your employee base to truly engage, tell their stories, share their experiences and engage with potential employees is what empowers the brand.


    Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about the art of candidate engagement with this week’s guest: Stacy Zapar, Founder of Tenfold, and recruiting strategist, trainer & advisor.


    Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, RecruitiFi, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Silkroad and HRmarketer Insight. Plus, we're big CandE supporters!

  • 00:31

    Jason Averbook on Technology Vs. Employee Engagement

    in Social Networking

    Jason Averbook @Jasonaverbook drops by @DriveThruHR  to talk about on Technology Vs. Employee Engagement?


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.facebook.com/drivethruhr


     

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