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Special Guest: Eugenio Pirri – Vice President, People and Organisational Development, Dorchester Collection
Just three years ago, luxury global hotel management company, Dorchester Collection, ran HR on a regional level. Each of the 10 hotels held their own individual HR functions which independently focused on people, guests and owners. Whilst working, this was inconsistent and measured in an arbitrary way.
Enter Eugenio Pirri, with over 25 years’ experience in the hospitality industry and appointed as one of just 4 people on the executive committee in 2011, Eugenio centralised people and organisational development and introduced an evidence-based approach where guest and employee engagement are fully interlinked.
This move has resulted in additional revenue from fully engaged guests, attrition savings in their millions and employee engagement in excess of 90%
Eugenio is joining us today to share his impressive, and multi-award winning turnaround, and explain why a scientific approach to guest and employee is a must for modern businesses.
Host: Cathy Brown
Wendy Carter, Director, Inventive & Motivation
Engagement, incentive and reward activities will be top of the agenda when the Motivate Europe Live conference and exhibition opens its doors on 22-23 April. Engage for Success Co-Chair David MacLeod will be opening the event with the latest update on the Employee Engagement Task Force.
Join us as we talk with Wendy about what is happening at Motivate Europe Live and why engagement is so important to the agenda this year.
Registration for Motivate Europe Live is completely free. Visit www.motivateeuropelive.com for details.
Host: Jo Dodds
Guest: Mark Horsley, Chief Executive Officer, Northern Gas Networks Limited (NGN)
Against a background of rock bottom employee engagement and customer satisfaction scores, a pioneering new approach to empowering employees has produced a complete turnaround in Northern Gas Networks’ (NGN’s) business, which independent research by the Institute of Customer Services (ICS) shows now has the most engaged employees of any utility business in the UK as well as the highest customer satisfaction.
This has been driven by a genuinely transformational and inclusive approach that has resulted in all employees being enabled to devise and implement their own solutions to business issues. Employees feel empowered to make a difference, they create their own improvement initiatives and set their own targets and this has helped drive up customer scores to the point where NGN now outperforms some of the UK’s top retail companies.
NGN’s Chief Executive Officer, Mark Horsley, joins us to talk about how NGN has transformed its customer experience from the inside out.
Host: Jo Moffatt
Karin Volo, Chief Joy Bringer – Co-founder Evoloshen
There aren’t many of these around! Karin Volo, co-author Engage! is joining us to talk about their new International Cultural Engagement Specialist™ certification programme.
We’ve invited Karin onto the show to find out more about what is covered in their new engagement specialist certification programme and to talk about the reasons that they have created and launched it.
As you may already know the Engage for Success movement takes a fairly benign view of commercial models, programmes or activity. In other words we are happy to talk about and share them within the movement but without any intention of ‘sponsorship’. We don’t usually stress this on our show pages, given we interview many gurus / service providers, but we felt that it ought to be made clear for this show that this isn’t our programme although we’re very pleased to have gurus, such as Karin, within our midst who are addressing learning needs in the space.
Host: Jo Dodds
in Self Help
We are talking with Minister Barbara Jackson who is the founder of a non-profit organization, a transitional home for men who have been incarcerated and wanting help getting back into society and the community. The organization is in need of the support of our community as (1) of the homes were destroyed by fire in February 2015. Minister Jackson will share with us the needs of the organization.
Derek Zeller, @Derdiver Sr. Sourcing Recruiter at Microsoft via Search Wizardsdrops by @DriveThruHR and talks about what to do after you find the candidate.
DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals. Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time. The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort.. The #1 HR show, with amazing HR conversations and follow us on the twitters at @drivethruhr and #dthr.
Special Guest: Frazer Rendell
When it comes to seeking improved employee engagement scores, hope is not a plan. Join us as we talk about how we need to help businesses understand how they can start to think about practical, measurable actions they can take to help ensure that next time their engagement scores will be higher.
Frazer comes to the world of engagement from a different perspective to many, as he started his career as a chef and then over the last 20 years worked his way through the hospitality, retail and healthcare industry, to senior management roles within both national and international businesses.
Frazer is now a Consultant, Speaker and Writer, offering a very practical and measurable approach to employee engagement. He is the Director of E-Trinity Consultancy, where his practical tools help service orientated businesses improve their engagement.
Frazer is also involved in a number of E4S special interest groups and is the joint lead of the group looking at Performance Management and its impact on employee engagement.
Host: Jo Moffatt
George's friend, Becky Wooley, has written a murder mystery/clerical crime/satire called Non-Prophet Murders which is full of spiritual ideas. While making you scratch your head trying to figure out “who-dun-it”, Becky challenges you to think about the Church and your beliefs and allows you to laugh, too. How does she do it? Well, you have to listen to the podcast to find out!!
Lynn Wiese Sneyd 'The Book Biz Whiz' discusses the world of self-publishing fiction and non-fiction books. Lynn is a writer and author, literary expert, PR consultant and owner of LWS Literary Services where she assists authors in book publicity campaigns, agent searches, book proposal writing, and editing. Most recently, she co-authored The Horse Lover: A Cowboy’s Quest to Save the Wild Mustangs, released by the University of Nebraska Press. Watch for her article on Self-Publishing in the May issue of Big Blend Radio & TV Magazine.
This interview originally aired on April 12, 2015, on Big Blend Radio's Champagne Sundays variety show, which broadcasted live from Joshua Inn Bed & Breakfast in Hollister, California.
For 6 yrs I've watched and listened to the ratcheting..the federal govt over reach and Hitlers racism start riot after riot..in Greece the bankers..now in the USA the black so called leasers....
Lures is more like it..
Freddie was give a NICKLE ride by killers..or a killer..
Now comes jade helm..hell on earth..
The govt is paving the way to makle killing Americans normal.!!