SORT BY Relevancy
Unless we're in a churn and burn business, customer retention is critical to achieve long term profitability. But how do we know what drives customer retention? We may have lots of anecdotal data, but can we be scientific to identify those customers are very likely to return and to give good word of mouth? Dr. Fred Van Bennekom of the Northeastern University's Executive MBA Program, joins us shed some light on those questions!
Recently, several key metrics have arisen to measure customer sentiment. The Net Promoter Score (NPS) is the best known, but the Customer Effort Score (CES) is a new entrant in the field. Both are controversial. In this first presentation of two we will discuss NPS. Specifically, we will look at the research basis behind NPS and ask whether there are other metrics that might better indicate a loyal customer. Or, perhaps more importantly, might identify a customer in need of some service recovery event to move them toward loyalty.
Dr. Fred Van Bennekom founded Great Brook to help organizations collect and apply customer and employee feedback. Great Brook conducts workshops on survey practices along with advising clients on their surveying practices. Fred authored Customer Surveying: A Guidebook for Service Managers and he teaches operations management in Northeastern University’s Executive MBA program. He served as an information systems consultant for Digital Equipment’s field service organization before earning his doctorate.
Amanda Minehart from Wright-Patt CU will be on the discuss how Wright-Patt uses Net Promoter Score. Denise Wymore will also join the conversation as a follow up to the Member Loyalty show from 1/20/10. Chatter of the Week is Mark Curran from Palmetto Cooperative Services.
Talk sports right now with Boppi, the old coach from Modesto California and Eddie The Hat, premiere sports handicapper from Southern California. Lively sports discussion on MLB, NFL, NCAA football and basketball, horse racing and other topics. Both sports experts will offer lots of insight and free plays for you to get you through the sports weekend! Don't forget to listen each and every weekend for plays and tune in to hear our weekly guests! Call in live or e-mail your questions to firstname.lastname@example.org we would love to hear from you!
In this episode, “Your Credit Score Questions Answered, Part Two,” I’ll continue to answer your burning questions about credit scores and credit reports.
How can my college-aged son or daughter establish credit responsibly?
If I have a low credit score, should I hire someone for credit repair?
How can I improve my credit score if it's not very good?
Should I purchase identity theft protection?
INTRODUCTION TO MY NEW NEW AUDIO BOOK / AUDIO SERIES
MAGNETS.....The Secret World of Magnetic Energy or Magic Net
The Controllers who pull the strings of politicians are well aware of how magic works. Many of them actually practice the art of magic, which is why they are sometimes referred to as the Dark Magicians. Unfortunately, they like to use magic for power and evil purposes, instead of using it to change the world into a better place.
THE WORD MAGNET COMES FROM THE WORD MAGIC!
Although magnets and magnetism were known much earlier, the study of magnetic fields began in 1269 when French scholar Petrus Peregrinus de Maricourt mapped out the magnetic field on the surface of a spherical magnet using iron needles.
email me at email@example.com to hear this message in it's entirity!
Yes, folks we're almost at the 30 day mark before the premiere of Avengers 2: Age of Ultron and expectations and nerdgasms continue to mount! In the interim, check out the latest episode of Afronerd Radio's Grindhouse airing this Saturday at 6pm. For the first "Comic Shoppe" segment, join Dburt, Capt. Kirk and the "Uncanny" Daryll B. as they solve the latest pop/pulp conundrums this week: chatter about the Transformers franchise channeling the Marvel way of doing business; Fox intends to reboot The X-Files with the original actors; Star Trek may return to TV (on CBS) after a ten year hiatus; trailers from the "Governator" and James Bond (Maggie and Spectre films, respectively) hit the net; Jesse Eiseberg shows his Luthor mug. And finally, our thoughts on the post Secret Wars "All-New, All-Different Avengers" comic that appears to feature Miles Morales as a main character.
And now for the fourth quarter, join us for Afronerd Radio with your hosts Dburt and Capt. Kirk starting at 7pm. Topics to be analyzed are: actress, Taraji P. Henson apologizes for her son's exaggerated account of racial profiling; more on the Swiss Alps plane crash and how its appears to have been intentional; what's up with Oprah? The "man" (or is that just male) with 34 children by 17 women and Evelyn Lozado are getting OWN TV shows (huh); how did 60 Minutes cover Africa by only interviewing Whites? And if time permits, we will try to touch on subjects from the last show that we were unable to address. Call the hosts live at 646-915-9620.
Mike will be breaking down Notre Dame & sharing lots of good info on their chances against the Cats.
Michele will be talking a lot (doesn't she always?) Call in and join the fun! Tell us why you think the Cats will win & give us score predictions. 646-716-4741
@Habs360 is a weekly podcast on the Montreal Canadiens hosted by Chris G (@chrisg1980). It is the most interactive and informative Canadiens podcast as we take your phone calls (1-877-455-4945) and read your tweets (@Habs360).
This week's topics:
Canadiens surpass the 100 point mark
How can the Canadiens protect Carey Price from opposing players?
Brendan Gallagher elevating his game down the strech
Alex Galchenyuk struggling to put the puck in the net.
and lots more!
Promoting Their talents. And their careers. She has a good heart and loves doing what she does and not too many females grind as hard as she does. Lady G Promotions is a social media promotion company built to take the time to promote all of your business that you may not have time to do they make the time they model is “ A 247 GRIND ONLINE” September 1st 2012 Ladies Making Moves Was Created it started a Facebook group to a full built for women to network with other women if you need a female artist model etc it’s the site to go to recommend and get these awesome women noticed. Lady G Promotions is a social media promotion company built to take the time to promote all of your business that you may not have time to do they make the time they model is “ A 247 GRIND ONLINE”
Facebook Group www.facebook.com/groups/439868926052698/
Prowrestling.net's Jason Powell and Zack Zimmerman take your phone calls during Friday's one-hour Prowrestling.net Live special. Listen live, call in, and chat with other listeners. Listen to Prowrestling.net Live on WrestleMania Sunday at the earlier 1:00 p.m. CT/2:00 p.m. ET start time.
Prowrestling.net staffer Jason Powell takes your phone calls during the Thursday, Friday, and WrestleMania Sunday one-hour Prowrestling.net Live specials. Listen live, call in, and chat with other listeners on Thursday and Friday at 3:00 p.m. CT/4:00 p.m. ET, and then on Sunday with the earlier 1:00 p.m. CT/2:00 p.m. ET start time.
Join Host Live Chats
- Vaccine Truth News (3 chatters)