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  • 01:00

    IFA2013 Highlights on Franchise Today

    in Business

    The "Voices of Franchising" Series continues this week on Franchise Today. Host, Paul Segreto welcomes as his guest, Nancy Weingartner, Executive Editor at Franchise Times Magazine. Just a day after the 53rd Annual International Franchise Association Convention in Las Vegas, Nancy and Paul discuss highlights of the event.
    About Franchise Times
    Franchise Times Magazine is the most respected news and information source for the franchise sector. Published 10 times a year, the magazine covers the people, events, issues, industries and companies that make the franchise sector one of the largest employers in the country.

  • 01:01

    Franchise Today Launches its Fourth Season

    in Business

    It's an exciting time at Franchise Today with the launch of its fourth season on Thursday, September 6th at 11AM CT - 12PM ET. In the premiere show, host, Paul Segreto welcomes as his guest, Susan BlackBeth, Chief Operating Officer of Super Wash and Founder of Dealmakers Summit.
    On August 28-29, at the Hotel Sofitel, the first ever Dealmakers Summit took place, matching franchise brands with private equity professionals. The event also included educational sessions, one-on-one meetings, panel discussions and the all-important, networking. Working in tandem with a strong group of advisors and sponsors, Susan took a strong vision and made it a reality.
    In this segment of Franchise Today, Paul and Susan discuss Dealmakers Summit, including events leading up to the summit. Of course, as there was a great deal of confidential information shared at the event, Paul and Susan will work around such information and provide a recap of the event.

  • 01:00

    Special Edition of Franchise Today - Greg Nathan - Part Two

    in Business

    Welcome to a Special Edition of Franchise Today. In this two-part special edition, Host, Paul Segreto, welcomes as his special guest, Greg Nathan. Greg has tremendous perspective and insight on franchise relationships formulated from twenty years of working with hundreds of franchise systems around the world, researching the science of franchise relations. With a team of psychologists at the Franchise Relationships Institute, remarkable tools and models have been developed to help franchisors create profitable partnerships. Paul and Greg will discuss developing healthy franchise relationships, and also talk about his upcoming Profitable Partnerships – Franchise Relations Boot Camps.
     

  • 01:02

    Special Edition of Franchise Today - Greg Nathan - Part One

    in Business


    Welcome to a Special Edition of Franchise Today. In this two-part special edition, Host, Paul Segreto, welcomes as his special guest, Greg Nathan. Greg has tremendous perspective and insight on franchise relationships formulated from twenty years of working with hundreds of franchise systems around the world, researching the science of franchise relations. With a team of psychologists at the Franchise Relationships Institute, remarkable tools and models have been developed to help franchisors create profitable partnerships. Paul and Greg will discuss developing healthy franchise relationships, and also talk about his upcoming Profitable Partnerships – Franchise Relations Boot Camps.

     


     

  • 00:30

    Special Edition of Franchise Today

    in Business

    In this special 30-minute segment of Franchise Today, Greg Nathan, renowned psychologist and best selling author of Profitable Relationships and The Franchise E-Factor, will be Paul Segreto's special guest. Greg and Paul will focus their attention on Greg's upcoming event, "Profitable Partnerships - Franchise Relations Boot Camp" and discuss reasons why franchisors should make every effort to attend. The event will be held in Denver on May 25th and 26th.

  • 01:00

    Satisfaction & Validation - Key Components to Franchise Success

    in Business

    This week on Franchise Today the focus is on franchisee satisfaction and validation and how they ultimately combine for franchise success. Host, Paul Segreto welcomes as his guest, Michelle Rowan, President of Franchise BusinessREVIEW as they dive into the pitfalls that franchisors may face that slow down or even prevent growth and brand success. Paul and Michelle also discuss recent reports by Franchise BusinessREVIEW on emerging brands and in celebration of Veterans Day a peak into their recent editorial, Vet Report.


    About Our Guest


    Michelle Rowan is the president of Franchise Business Review, a market research and consulting company specializing in franchisee and customer satisfaction, as well as franchise relations issues. After working in the hospitality and telecommunications industries, she joined Franchise Business Review in 2005 as the first full-time employee. Over the last nine years, Rowan has worked with over 800 franchise systems. She is an active member of the International Franchise Association and a Certified Franchise Executive. She has facilitated CEO Performance Groups and Executive Networking Groups over the last 2 years within the franchise industry and regularly speaks at industry events.

  • 01:01

    Sipping & Painting to World-class Franchise Success

    in Business

    This week on Franchise Today, our guests are co-founders of Pinot's Palette, Charles Willis and Craig Ceccanti. They will discuss how they've started their "sip and paint" brand at the height of tough economic times and have successfully grown to a world-class franchise brand despite being a relatively new industry segment and entertainment option while competing against a multitude of copycat brands. Pinot's Palette has been ranked by Entrepreneur Magazine in its Annual Franchise 500 and recipient of Entrepreneur's Fastest Growing Franchise, Top Service Franchise and Top New Franchise awards in 2014. It has also been recognized as a leader in franchisee satisfaction by Franchise Business Review as FBR50 award winner two years in a row, 2014 above average in every category and ranked #8 in franchisee satisfaction in FBR’s Emerging Trends report.     


     


     

  • 00:59

    Exploring the Data Minefield in Franchising

    in Business

    This week on Franchise Today the focus is on something that seems to be in the news every day - data breaches! With data breaches more than doubling since 2009 to more than 25,000 incidents in 2013 and with 467 of those breaches occurring in the retail sector, franchises have been affected as well. Our guests this week are Tom Epstein, CEO of Franchise Payment Network and Lee Plave, Partner at the law firm, Plave Koch. Both are active IFA members on the Marketing & Technology Committee and are also some of the leading thought-leaders in franchising on today's topic.


    About Our Guests


    Lee Plave has extensive experience counseling distributors and franchisors, including drafting and negotiating franchise agreements for complex international and domestic transactions and advising clients on all aspects of franchise and distribution law. He also counsels clients on the application of technology to franchise and distribution systems. Lee focuses his attention on matters such as social networking and social media issues, e-commerce, data use and security policies, cybersquatting and domain name disputes, consumer complaint and cybersmear sites, as well as software and hardware licensing. In addition, he represents clients in matters before the Federal Trade Commission.


    In addition to his role as CEO of Franchise Payments Network, Tom Epstein continues works with the IFA, serving on Supplier Forum, The Marketing & Technology Committee, FranPac supporter, host of IFA FBN (Franchise Business Network) in Orlando, has been published in all major Franchise Trades as well a sponsor of countless industry events though out the year. FPN works exclusively in the franchise space, utilizing Tom’s extensive knowledge in retail and payment processing to facilitate the unique needs of franchise systems.


     

  • 01:00

    Do You Need a Prescription for Success with Customers?

    in Business

    This week on Franchise Today the Doctor is in the house. That's right. The Telephone Doctor, Nancy Friedman will join host, Paul Segreto as they discuss the ins and outs of customer service. After all, when Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other well respected publications need an expert on Customer Service they call on Nancy Friedman.


    About Our Guest


    Nancy Friedman has appeared on hundreds of radio and TV shows over the years. Her common sense and “down to earth” actionable material provides a great package for any conference or major event.


    The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!

  • 00:42

    Better Together by Engagement

    in Business

    This week on Franchise Today, host Paul Segreto welcomes as his guest, Evan Hackel, CEO of Ingage Consulting. Both members of the International Franchise Association's Franchise Relations Committee, Paul and Evan will focus on the franchise relationship and how engagement is the driving force in creating franchise brands that are "Better Together."  


    About Our Guest


    Evan Hackel is the Founder and Principal of Ingage Consulting, a consulting firm focused on improving the performance of franchises by improving the relationship between franchisees and the franchisor. He is also the CEO of Tortal Training, the largest provider of training to the franchise industry.


    Evan has over 30 years of experience in franchising. During that time, he helped start three different, successful franchising systems. He is very active in the franchise community. Evan isa co-chair of the International Franchise Association’s Knowledge Share Task Force, a board member of the New England Franchise Association and a Certified Franchise Executive.


     


     


     

  • 01:00

    Women in Franchising

    in Business

    This week on Franchise Today, Host, Paul Segreto is joined by Mary Ann O'Connell, Founder of FranWise, a full-service franchise-consulting firm, specializing in strategic planning, operations, documentation and compliance. Women in Franchising is the topic of discussion that will parallel Mary Ann's long career in franchising from franchisee to franchise corporate executive to business owner providing guidance and support to the franchise community.


    About Our Guest


    Mary Ann was introduced to franchising as the first Money Mailer franchise. For 11 years, she and her partner expanded two franchises while she coached other franchisees. She then worked for her franchisor, Money Mailer, Inc., as VP of Franchise Support Services for over 600 franchisees. Mary Ann then joined Great Clips, Inc. and as part of its leadership staff, she launched two major markets and continued to develop two mature markets overseeing all aspects of operations and training.


    As a consultant and founder of FranWise® she has worked with major brands, new concepts and the top professionals in the world of franchising.  FranWise® boasts an impressive client list of over 80 brands and maintains strong relationships with its past and present clients. Mary Ann is also an active member of the IFA and serves on many committees and the Supplier Forum Advisory Board.  She is frequently asked to contribute articles and be a speaker for many franchise-related events.