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  • 00:30

    Retail Digital Keys From Ryan Craver: Talking Business #1 with Ken Kraetzer

    in Marketing

    Ken Kraetzer, vice president, at CBSIServices, "Talks Business" with Ryan Craver.

    We will talk with digital retail expert Ryan about his January presentation in at the National Retail Federation, "The Big Show" conference in NYC, his recent trip to Asia, and 2015 trends and happenings in retail marketing.

    Ryan’s fascination with the intersection of retail and technology has led to a career of inspiring and leading retailers to be on the forefront of the evolving "connected retail" environment. Most recently, Ryan was in charge of the core department store strategy at Hudson’s Bay and Lord & Taylor. Prior to joining Hudson’s Bay Company, the graduate of Arizona State University was a senior leader at Accenture, driving growth and profit improvement across multiple clients, including Virgin Media, FedEx and Best Buy.  Reach Ryan on ryanmcraver@gmail.com or @ryanmcraver

    Ken Kraetzer works with Harrison NY based CBSI on programs that provide loyalty and usage benefits to major credit and retail card brands aswell as providing contact center mangement behind programs.   Prior to CBSI, Ken worked in card and financial marketing at Chase Manhattan Bank, Dean Witter, American Express, and Herbert Dunhill Associates.  Reach Ken on kkraetzer@CBSIservices.com or 914-630-3457.   



  • 00:31

    Twas the Byte Before Christmas

    in Internet

    With more people doing their Christmas shopping online than ever before (up 28 percent from a year ago), we thought we'd get into the holiday spirit by spending this episode talking about the hot trends and gifts that are likely to impact this year's etail figures.  We will  also touch on the changes to the holidays brought about by the World Wide Web as well as whose been naughty and whose been nice online in 2013.  So if you want to get into the ho, ho, holiday scene tune into Carl and Hector as they show you around Santa's web-enabled workshop.

  • 00:15

    RedEye on Personalized & Behavioral Email

    in Marketing

    Matthew Kelleher, Chief Commercial Director, RedEye, talks to Kelly Hushin, Editor, The eTail Blog, about how to create successful behavioral email. RedEye is an email marketing provider that collects data on real-world, individual consumer behavior. Redeye then feeds that data into an integrated database with the ultimate goal of delivering what the company calls behavioral email. The highly focused data, when applied to targeted, automatic behavioral email campaigns, can achieve a 20 percent conversion rate on average.
    Hear Matthew talk about how RedEye does it and how it can increase email conversion rates by 20 percent.

  • 00:13

    5th Finger WBR Digital Q&A

    in Podcasting

    5th Finger WBR Digital Q&A

  • 00:11

    Bill Keen on IHG's Innovative Mobile Loyalty Program

    in Marketing

    Welcome to our eTail Blog special podcast previewing one of the finalists in our third annual Best-in-Class Awards.
    The eTail Best-in-Class awards honor some of the most innovative programs we’ve seen happening in mobile, social, email and search marketing over the past year with an awards ceremony on February 26th, during eTail West in Palm Springs.
    In this podcast, we talk with Bill Keen, Director of Mobile Solutions for InterContinental Hotels Group. His mobile program was named as one of the finalists for the awards.

  • 00:18
  • 00:18

    Charlie Cole: Leveraging Customer Data to Reduce Abandonment

    in Business

    Charlie Cole, Vice President, Online Marketing at Lucky Brand Jeans, talks to Kelly Hushin, Editor, the eTail Blog, about how and why it's important to understand your data analytics suite and target customers through strategic use of that data. 

    He will speak at eTail Boston on this topic. You can visit the website to learn more about the program. 

  • 00:26

    Peter Stringer: The Boston Celtics' 3-Point Play

    in Marketing

    Peter Stringer, Director, Interactive Media, has helped the Boston Celtics basketball team grow its Facebook fanbase to nearly 5.6 million people. That's a lot of online fans. But how does he and the rest of the interactive team at the Celtics, turn those online followers into game-goers?
    In this podcast, Stringer talks about the Celtics' 3-Point Play Facebook application and how that has helped him and his team turn Facebook fans into more than that. He will speak at the Social Commerce Strategies conference in January in Las Vegas. To learn more about the program, visit the website here.

  • 00:19

    Historic Debenhams transitions into multi-channel retail

    in Business

    For the first time in history, the customer is ahead of the retailer, says Simon Forster, Divisional Director, Online, Debenhams. That means companies like his that have been around since the beginning of the department store have to start thinking differently. 

    Forster speaks here to Kelly Hushin, Editor of the eTail Blog, which is published by WBR - the same company that produces the eTail series of events. In this interview, he talks about how to implement change across an organization that is used to doing business a certain way.

    He will speak at eTail Europe which takes place in London from 20-22 June. You can visit the website to learn more about the program. 

  • 00:11

    Pam Macharola on Blair Candy's m-commerce developments

    in Business

    Sometimes innovations are happy accidents. When Blair Candy discovered that people were shopping its website via their mobile devices because they were being barred from using their business computers, the company knew it had to explore the capabilities and opportunities of the mobile space.

    Here, Pam Macharola, Owner, Internet Division President, Blair Candy, discusses how the company has approached mobile - with cautious but definitive steps - with Kelly Hushin, Editor of the eTail Blog which covers multi-channel retail and is published by Worldwide Business Research (producers of various e-commerce events.)
    WBR will be hosting Mobile Shopping Spring in May where companies taking steps similar to Blair Candy's with their mobile strategies will meet to discuss their challenges and accomplishments. The event will take place April 27 to 29, 2011, at the Westin at Market Street in San Francisco. Please visit the website to learn more about the event and how to get involved.

  • 00:16

    Bob Page, eBay, on managing a massive volume of data

    in Business

    Bob Page, VP, Data and Analytics Program, eBay, talks about how eBay handles a data warehouse more than 100 times the size of the Library of Congress with Kelly Hushin, Editor of the eTail Blog, which covers online retail as well as luxury e-commerce and m-commerce.

    Bob will speak at eTail 2011 which takes place February 22 to 25, 2011 at the JW Marriott Desert Springs in Palm Desert, CA. You can visit the website to take a look at other speakers joining him. Please also follow the the eTail Blog for discussions with the e-commerce industry.