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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
Customer contact personnel are an important component in creating great customer experiences. Join us with today's guest Flavio Martins - VP of Customer Support at DigiCert, Inc.- as we discuss the necessity of hiring the right people to service your customers.
Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received.
Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.
Core values create the framework from which your organization operates. Join Errol as he discusses why core values are so important in creating customer experiences.
"Let's Talk Truth" will discuss the importance of having proper and professional customer service skills when dealing with the public. The ability to display professional customer service skills speaks volumes about a person's integrity and who a person is on the inside.
In this edition of "Create Distinction in Sales & Customer Service," bestselling author and Hall of Fame professional speaker Scott McKain reveals why a "commitment to awareness" is a primary step in creating the "Ultimate Customer Experience" so you can sell more uniquely and serve more compellingly.
Create distinction -- and grow your business!
CEOs, business owners, entrepreneurs: If you want more success... more profit... and less stress... then listen to business expert, Howard Lewinter, for business strategies and tips to improve and grow business.
Today's 5 Minute Business Strategy: How Do You Measure Customer Service Success?
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