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  • 00:44

    Customer Service of Black Friday - Is There Any?

    in Business

    John Tschohl will join us to discuss the problems with customer service today in America and what small retailers can do about it. John Tschohl is an international service strategist and speaker. He is founder and president of the Service Quality Institute in Minneapolis, Minnesota. Described by USA Today,Time and Entrepreneur magazines as a customer service guru, he has written several books on customer service including the new 10th edition of Achieving Excellence Through Customer Service. The Service Quality Institute (http://www.customer-service.com) has developed more than 26 customer service training programs that have been distributed and presented throughout the world.


    Today's show is sponsored by Audible.com and Expert Insights. Audible.com is a leading provider of spoken audio entertainment and information. Listen to audiobooks whenever and wherever you want. Get a free book when you sign up for a 30-day free trial at audibletrial.com/businessgrowth.


    Expert Insights is my latest book. It’s made up of 10 episodes from this radio show. Each chapter provides information you can use in your business today. It is available on Amazon.com.

  • 00:30

    Customer Service Training Challenges

    in Business

    In this episode Nancy and Allison talk about the challenges of training employees to manage customer service situations.

  • 00:46

    First Friday Special!!/Customer Service, is it still Your Priority?

    in Entrepreneur

    The First Friday special broadcast this month is all about Customer Service!


    As business owners, you work hard to attract new customers, so you don't want to have your efforts wasted or lost because of poor customer service. Take the time to evaluate your customer service procedures to see if there are areas that could stand improvement. On the Networking Diva Hour this week hear a few free tips that can help you be on your game when it comes to great Customer Service!!


    My guest is several tips from different experts that  literally write the books or blogs on Making Customer Service your number one goal for a successful business!! 


    Call in @ 636-478-3651 with your best tips or chat during the show!

  • 01:00

    What is true customer service mean in the salon? New client specials?

    in Entertainment

    What is an example of true customer service in the salon?  What is good salon etiquette? Do we really know what it is?  Old client versus new client.  Let's hear your customer service experience bad or good.  Call in let's talk about it 657) 383-0215.  We will also be dicussing current events in the news.  Dont miss this show ! Tune in at 7 Tomorrow Sunday  November 29th 2015,  blogtalkradio.com/charlesgregory to listen.

  • 00:53

    MMM- Total Customer Service

    in Entrepreneur

    Customer Service with Bob and Casey. Angela Fisher with Ace Barter.com is our guest. Angela is an entreprenuer and is dedicated to customer service in business.


     

  • 01:01

    Customer Service: The Art & Science of Working Across Generations

    in Spirituality

    Join us as we welcome Jill Katzenberg, SendOutCards Manager, Business Coach, and Consultant.  Jill came to Cleveland over 13 years ago knowing no one.  She built a real estate practice through relationship-building, no matter what age the prospect or client was, despite moving to Cleveland from New York out of college, not knowing anyone when she settled.  Jill was one of the original 9 partners who brought Keller Williams Realty to the Cleveland, Ohio area 13 years ago.  She also became a multimillion dollar real estate seller and developed a systematic approach to what she coins  "5 Star Customer Service", creating repeat and referral business.  Today Jill works with business owners and individuals helping them reconnect with their passion. 


    We will have a lively discussion about the skills and competencies needed to successfully work across generations.  Never before in the history of America has 5 generations worked together in the workplace.  This generation gap in age, beliefs, and customs, can cause miscommunication and conflict as well as creativity and energy.  Learn how to bring out the best in people no matter the age, race, creed, or color.  Diversity and customer service are necessary ingrediants for award winning businesss success.  Learn how it's done this Sunday, December 13, 2015 at 5:00pm.

  • 01:01

    MMM- Total Customer Service

    in Entrepreneur

    Special Guest Kevin Ressler talking about customer service with Casey and Bob.

  • 00:28

    Customer Service: The Sale After the Sale

    in Business

    Join Anna Scheller as she discusses customer service, "The Sale after the Sale". How often have you made a buying decision based on the customer service you received at a restaurant or car dealership. Customer Service is not just anything--it's EVERYTHING when it come to customer retention.


    As a leader in the hospitality industry and a sales trainer, Anna gives valuable insights into key principles for not just getting a customer, but keeping them coming back. A buyer is a buyer is a buyer and you can keep it that way with good customer service.

  • 00:25

    Customer Service and Your Business Pt 1

    in Business

    Customer Service and Your Business. Part 1. This is a 3 part series on Customer Service and Your Business


    Do you believe Customer service is a vital part of any business?


    Do you know who your internal and external customers are? Understanding your internal and external customers is essential to the success of your business.


    How you handle internal customers has an impact on your external customers, but do you know why?


    Do you have the strong customer service leaders you need? How do you know?


    Tune in 11 AM Monday Morning and Joann will answer these questions and so many more.


    __________________________________________________________________________________________________________________________________________________________


    YPI P.E.A.K. "Radio Over The E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership.  The show's core focus is on the recognition, understanding and development of human potential.  Hosted by YPI Consultants founder and President, Joann Venezia.


    Contact YPI Consultants - 631-320-0217 / info@ypiconsultants.com


    Send your comments to peak@ypiconsultants.com

  • 00:12

    Customer Service and Your Business Pt 2

    in Business

    Customer Service and Your Business. Part 1. This is a 3 part series on Customer Service and Your Business


    Identify and address customers needs.


    In person customers needs.


    Giving customer service over the phone.


    Do you have the strong customer service leaders you need? How do you know?


    Tune in 11 AM Monday Morning and Joann will answer these questions and so many more.


    __________________________________________________________________________________________________________________________________________________________


    YPI P.E.A.K. "Radio Over The E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership.  The show's core focus is on the recognition, understanding and development of human potential.  Hosted by YPI Consultants founder and President, Joann Venezia.


    Contact YPI Consultants - 631-320-0217 / info@ypiconsultants.com


    Send your comments to peak@ypiconsultants.com

  • 00:41

    Customer Service

    in Business

    On August 12, my guest will be Claire Rosenzweig, CAE, President and CEO of the Better Business Bureau of Metropolitan New York (BBB), a leading privately-funded not-for-profit 501(c)(6)  organization serving the Metropolitan New York, Mid-Hudson, and Long Island regions of New York State, and The Education and Research Foundation of the BBB, a 501(c)(3) not-for-profit organization.  She leads the BBB and its Foundation, working with the Board of Directors and the Foundation Board of Trustees to drive the mission.  She works to create an environment that encourages innovation; where relevant and robust programs and services are developed to meet the ever-changing needs of each organization’s stakeholders.  She is a member of the Council of Better Business Bureau’s Wise Giving Alliance Board, a member of the Bureau Operating Committee (BOC) a subcommittee of the Council of Better Business Bureau Board of Directors, and a former member of the CBBB Board of Directors.


    Ms. Rosenzweig is a member and Past Chair of the Board of Directors for the New York Society of Association Executives and currently serves as Co-Chair of their Non-Profit CEO Forum. She is also the 2008 recipient of their Outstanding Association Executive Award. In addition, she is a member of the Advertising Women of New York and previously served two terms on its board. Ms. Rosenzweig presently serves as an adjunct member of the Consumer Affairs Committee of the New York City Bar, a mentor for Executives on Campus Mentoring Program at Baruch College/City University of NY, and was a member of the 2011 NYS Attorney General’s Leadership Committee for Nonprofit Revitalization.