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Only customers can determine what quality is. Therefore, the customer must be top priority. Reliable, loyal customers are the most important customers. Producing high-quality products ensures customer satisfaction. Continual improvement is the only way to keep customers satisfied and loyal. Therefore, organizations must have a customer focus. That is our focus on this edition of, “The Strategist Radio LIVE."
Join us as we outline strategies for increasing your customer loyalty. Allegiance has proven research and technology to help you learn the 9 proven methods to increase customer loyalty and engagement.
As a show participant, you will also get access to our free whitepaper on building customer loyalty. If you care about your customers and want to improve your bottom line, this is the show for you!
In today’s world of empowered buyers, attracting and keeping customers can be a challenge. Even if they’re satisfied, many customers succumb to lower prices and other offers, abandoning you for your competitors. So how can you make them stick around?
Join Sales Coach Deb Calvert and special guest Cindy Solomon on August 10 at 9:00 am PDT as they discuss how to retain the customers you have. They’ll discuss the principles in Solomon’s The Rules of Woo, and answer your questions live on air. Tune in to this show to ignite your selling power in just an hour and learn how to woo buyers into continuing to do business with you.
Join the live broadcast to ask your questions on air or send your questions in advance to email@example.com. All questions will be answered on air or via email.
Join us this Friday, August 23rd at 1:30 pm PT as we again welcome guest, Dr. Tony Alessandra as we discuss the ‘The Stairs of Customer Loyalty’. "In today’s ultra-competitive marketplace, if you’re doing what everybody else is, you’ll never get to where you want to be. It is incumbent for companies to set themselves apart from the rest of the competition. If your company is going to be a leader in your market, you are going to have to really practice things like “customer intimacy”, “customer interaction”, “customer loyalty” and perhaps more important – “customer partnership”..
in Self Help
I am a business coach and an individual coach and my company is called Temple Solutions Inc www.templesolutions.net I am often looking to talk about our business health and balance. Change happens in business just like in our personal lives. More importantly if you are not changing in your business then you are probably failing.
I was on a Customer Service Panel discussion yesterday at the Greater Philadelphia Chamber of Commerce and I want to share my thoughts about cusotmer service, customer loyalty and satisfaction.
Is the Customer Always Right?
Do you know the difference between customer satisfaction and customer loyalty?
Tune in tonight and we will explore these questions and more.
Your questions and comments are always welcomed.
Once a start-up has been in business for a year or so it's time to revisit the company's value proposition. Rob Kelley, a Partner with Z2M4, which specializes in value based marketing for high tech companies, will discuss the analysis process that helps to create customer loyalty and develop a value proposition based on value rather than price.
Rob Kelley is a successful entrepreneur with over 30 years of product development and technical experience involving wide range of software, hardware, networking technologies and customer applications. He has co-founded 3 successful start-ups: Decisionism, Pyramid Technology Corp and Applied Computer Sciences Research. He has been in senior management at McDATA and at Rhythms Netconnections. At Rhythms, Rob's Products garnered the 1998 Inter@ctive Week/Interop award for "Most Innovative Use of Public Network". Rob has a B.S. Computers & Human Language, interdepartmental major combining Computer Science, Linguistics, Electrical Engineering and Mathematics and a M.A. Linguistics from Stanford University.
The title of tonight’s show is “Promoting Customer Loyalty With Tom Shay”
If you're spending tons of money on attracting new customers, you're making a huge mistake. Businesses that are growing tend to spend so much of their time and money acquiring new customers that they often overlook their best source of growth: retaining and growing their existing customer base. Believe it or not it costs five-to-ten times more to acquire a new customer, than it does to keep an existing customer and the best way to retain customers is by promoting customer loyalty.
On tonight’s show, some of the topics we are going to discuss are:
What is the definition of a loyal customer How can you create customer loyalty Social media and customer loyalty Is there really such thing as a satisfied customer Under promise and over deliver Referrals, Referrals, Referrals Tom Shay is a native of Fort Smith, Arkansas, and is a lifelong small business owner and manager. He has authored eleven books on small business management, co-authored a book on retailer/vendor relations and during the past 18 years, has written over 400 management articles that have appeared in over 70 national and international trade magazines.
Throughout his career he has helped thousands of business owners, managers, and staff with day-to-day operation, promoting customer loyalty, management skills, marketing and business strategies and gaining finacial control of your business. Some of his clients include PANTS, the Independent Garden Center Show, Ewing Irrigation, John Deere Landscape, E.P. Henry, VPG, state nursery and landscape associations and green industry wholesalers.
Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.
Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.
Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).
Introducing the Newest addition to Seed Dropper Nation!!!!
"There are going to be ""New Moors"" that are going to come in with their eyes wide open, seeing and knowing, that are going to take you old Moors, seat you in the back, and carry out my Law"- Nobel Drew ALI
Host Sharif ALI & Mami Chi will cover Loyalty v. Commitment
Thank Jehovah, Chris Brown made this an issue again. There are so many who claim it but can't define it. I'm not sure it even matters anymore in this Dog eat Dog World. Friends are the new Enemies. Situations seem to dictate how much someone is loyal to you. People should banish the term "for life" from everything. Is Society and all the negativity in the World to blame? Do we have a fatalist attitude where time is running out so get yours and forget everyone else? We will discuss.
The Building Your Extraordinary Business Radio Program!
Don’t Get Stuck In The Box…Learn to OUT THINK!!!
My guest this Wednesday is G. Shawn Hunter, author of the book, “Out Think: How Innovative Leaders Drive Exceptional Outcomes.” Here’s more about Shawn:
Shawn is Executive Producer & Vice President for Leadership Solutions at Skillsoft. For over a decade Shawn has interviewed, collaborated with, and filmed, hundreds of leading business authors, executives, and business school faculty in an effort to assemble video learning solutions. He started this journey as an entrepreneur, and later expanded that business for Skillsoft. Shawn originally co-founded Targeted Learning Corporation with his father Hal Hunter, Ph.D., which was acquired by Skillsoft in February 2007.
Prior to founding TLC with his father, Shawn taught English in Korea, worked on a ranch in Montana, was a ski instructor in Colorado, and bicycled about the U.S. He lives in Maine with his wife Amy and three children.
Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, October 22, 2014 at 7:00 pm EST. Are you ready to get out of the box?
Midlife Mojo: How to get through the midlife crisis and emerge as your true self with Frankie Picasso
The Unstoppable Frankie Picasso is a Solution Specialist, a Certified Life, Business and Master Coach Trainer who specializes in the Impossible!!! To say that no grass grows under her feet is an understatement. About seven years ago, Frankie barely lived through a horrific motorcycle accident where she sustained breaks to both of her femurs, hip, pelvis, tibula and fibula. Frankie spent the next five and a half months in the hospital, and while recuperating, suffered through many losses, both physical and emotional. Life as she knew it, was stripped away, one painful piece at a time.
Her book is Midlife Mojo: How to get through the midlife crisis and emerge as your true self (iUniverse 2008). Her most recent is No Bull Allowed- How to Lose the Losers and Lasso in Love (Amazon Kindle 2011).
Her diverse background includes working in both Public & Private Sector Organizations in the areas of Adult Education, Self Esteem and Confidence building, Behavior Management, NLP, Strategic Business Planning, Quality Planning & Customer Service Expert, Marketing, Sales, and Event Management.
She is the Founder of Conversation with My Shoes, a Coaching Firm and Chief Potential Officer and founder of The Institute for Quantum Living and Conscious Design, an organization designed to bring together the resources necessary for positive change throughout the World.
For more information visit: http://www.unstoppablefrankiepicasso.com
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