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  • 00:30

    Customer Service Training Challenges

    in Business

    In this episode Nancy and Allison talk about the challenges of training employees to manage customer service situations.

  • 00:31

    THE DAILY COMPLAINT (NATIONSTAR/MISAPPLIED PMTS/ FALSE LEGAL FEES/FTC/QWR/CFPB)

    in Finance

    TODAY'S SPOTLIGHT:


    NATIONSTAR MORTGAGE MISAPPLIED PAYMENTS FALSE (BS) LEGAL FEES HORRENDOUS CUSTOMER SERVICE CONSUMER RIGHTS QUALIFIED WRITTEN REQUEST CFPB COMPLAINT FTC FDCPA UDAAP


    "the daily complaint"


    Every weekday we answer client complaints on The Daily Complaint to provide direction and resources for both the person complaining as well as other consumers experiencing similar issues whether it be mortgage fraud, loan servicing escrow issues, loan modification runarounds or denials, short sale refusals, deed in lieu negotiations and credit card debt collector abuses and fraud violations.


    I routinely look for posts to answer in hopes that it will not only bring optimism to those homeowners and borrowers in distress but also some basic information to assist in fighting the banks that are "too big to fail" like Bank of America and Citi but yet don't appreciate the bailout that we provided in their time of need.  The debt collectors like Ocwen and Nationstar are simply just piranhas but they can be beat at their own game too just like the big banks can be defeated.  


    We are committed to answering consumer complaints and addressing everyday credit and debt issues on The Daily Complaint and I thank you for your continued support!


    We hope you enjoy the Show...


     


    Dana Shafman


    Managing Member


    END Consulting


    Phone (888) 234-7006 Ext 101


    Fax (888) 234-7096


    Dana@ConsultingEND.com


     


    Every new beginning comes from some other beginning's END!


    THE DAILY COMPLAINT - LIVE WEEKDAYS AT 8:30 AM PT (CA) & 11:30 AM ET (NY)

  • 00:31

    David Tesser are you maximizing your testimonials website views and interest

    in Motivation

    For numerous years I have worked with many businesses teaching them the power of 'conversions' and introducing many new and creative ways to help their business. Many of them involve loyalty platforms and video. I pride myself on giving each customer 100% of my time and knoweledge. Feel free to call me and I can elaborate on how I can perhaps help your business today!
     


    Strategies of Success
    Brian A Cohen Host
    briansos@optonline.net
    www.briansos.com
    631-255-3581


     

  • 00:31

    Discover 5 Ways a Mobile App Can Grow Your Martial Arts Business

    in Business

    Mobile technology has changed how martial arts schools reach customers. A mobile app makes it easy to grow your martial arts business and create more customer loyalty. According to a report from CNN Money, app usage makes up 47% of Internet traffic. Join show host Jessie Bowen and Appvill101 President Keddrain Bowen, Appvill101 is located in Johnson city Tenessee, 


     Appvill101 brings you cutting edge, easy-to-use, cost-effective mobile apps (websites) to your businesses fingertips. Over 75% of the world’s population are mobile subscribers - learn how you can connect with your consumers the way they want to connect.


    Topic: Discover 5 Ways a Mobile App Can Grow Your Martial Arts Business



    How to stay in communication with your students
    Deliver key information
    Conduct business
    Provide exclusive promotions, offers, and discounts
    Personalize service


    Appville 101 designs and develops apps, web sites and videos that allow customers to create a viral buzz and connect with their audience.  Appville 101 strategies and solutions increase customer awareness, create brand loyalty, intensify traffic and drive sales.Visit their website http://www.appville101.com/


    Nominate your martial arts hero for the AMAA WHO'S WHO in the Martial Arts induction and book pubublication.


    http://www.the-amaa.com/#!hall-of-fame-ballot/c1pld


     

  • 01:18

    Controlled Remote Viewing-Interview with Lyn Buchanan

    in Women

    Teresa hosts an informal discussion with Lyn Buchanan about types of remote viewing.  


    Topic: Teresa discusses CRV Project Management and what a professional CRV customer report looks like. Teresa Frisch is a registered nurse with over 40 years of experience in healthcare and currently work in an Emergency Department in Southwest Ohio. Eventually I began studying nursing intuition and nursing theory after increasingly frequent personal nonlocal time / space events. A two hour remote viewing class at the Universal Life Expo in Columbus, Ohio in 2004 became a life-changing, defining moment. I nailed the target. I described a picture in an envelope with no idea of what it was until after I turned in my session. Remote viewing was not a random, déjà vu event. It produced results, and those results were, in fact, data. The intuitive, subconscious mind can accurately describe and report sensory information such as smells, sounds, tastes, colors, sizes, and shapes. I began studying CRV with Lyn Buchanan, former member of the U.S. Military Intelligence Unit STAR GATE in 2005. There was no looking back. As a CRV Analyst I am trained to separate data from the remote viewing session transcript for proper analysis. My CRV projects include archeology, chemical research, business decision-making and law enforcement consultation. As a CRV Instructor, I introduce the highly structured and carefully controlled methodology step by step, guiding the student through actual CRV sessions, gathering sensory data from real-world sites around the globe.

  • 00:32

    5-25-15 TRID: Using Technology Innovation In Preparing For TRID

    in Finance

    HAPPY MEMORIAL DAY... A special "thank you" to those who have made the ultimate sacrifice for our nation so that we can enjoy the freedoms we have today.


    On recent broadcasts, we have been providing information to help you, our listeners, not just prepare for TRID, but to provide you ideas on how you can use this change to differentiate yourself from your competition.  


    On this broadcast, I am airing an interview with DAVE SAVAGE, President and founder of Mortgage Coach, who has developed innovative technology to give loan originators and lenders tools to  more effectively explain the loan programs that a consumer, their customer, is considering for the financing or refinancing of their home.   Today's broadcast, Dave Savage answers questions such as:



    What are a few of the ways lenders can turn TRID preparation into an advantage?
    What are others doing to prepare for TRID?
    What are some of the biggest mistakes lenders are making as they prepare for TRID?
    How does TRID impact Realtors and how are some leveraging this to their advantage?
    What are some the biggest mistakes you see the c-suite making when it comes to investing in technology? 


    Whether you are an originator, lender or a tech company,  you'll want to tune in and listen to Dave Savage provide valuable information and how technology is going to reinvent our industry and be a differentiator between those that succeed and those that struggle.

  • 00:47

    Jeanne Bliss- Chief Customer Officer 2.0: Your Customer-Driven Growth Engine

    in Business

    Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss


    This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Jeanne Bliss. The original live interview was 5/22/15.


    Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever.


    You’ll learn the five key competencies embraced by world-class leaders and the role of the Chief Customer Officer in uniting the organization to build and embrace these new competencies.


    After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.


    Her website is http://www.customerbliss.com/


    To order the book click HERE


    For more information about the Executive Girlfriends' Group see: http://www.executivegirlfriendsgroup.com

  • 00:30

    THE SHELL FINANCIAL HOUR

    in Finance

    THE SHOW IS HOSTED BY CHARLES SHELL AND KATHLEEN WILBURN.  THE MAIN FOCUS OF THE PROGRAM IS HOME BASED BUSINESS AND INCOME OPPORTUNITIES, SUPPLEMENTAL AND REPLACEMENT INCOME.  PART-TIME EFFORT FULL-TIME INCOME. PERSONAL AND FINANCIAL FREEDOM.

  • 00:30

    Joyce Maroney at Lunch with DriveThruHR

    in Social Networking

    Joyce Maroney, High Technology Executive, Director of the Workforce Institute @KronosInc drops by at @DriveThruHR  


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort..  The #1 HR show, with amazing HR conversations and follow us on the twitters at &

  • 00:32

    Automotive Advertising Experts - MyAutoCloud; Matt Ward, Tom Kain, Bill Camastro

    in Automotive

    Philip Zelinger, the President of Ad Agency Online, LLC, will interview Matt Ward, the Co-Founder of MyAutoCloud, Tom Kain, VP of Strategic Partnerships and Dealer/Developer Bill Camastro, on the Automotive Advertising Experts Show to air on Friday, May, 22nd 2015 at 12 Noon EST.


    This group of auto industry insiders will discuss next generation solutions provided by MyAutoCloud, designed to enhance communications between auto dealers and their customers with tangible results. This must listen to show will provide best practices for auto dealers and automotive advertising agencies alike.


    About MyAutoCloud


    MyAutoCloud is addressing one of the hottest topics in the industry, “Customer Retention”! In an industry known for defection (post-sale), retention is now on the front burner as sales margins have compressed and costs in all areas are up.


    Retaining the consumer through the ownership lifecycle has been nothing short of a losing battle. Myautocloud.com has developed intuitive and interactive logic that allows a non-intrusive, high R.O.I., platform to retain customers at the industry’s highest levels. It begins at the point of sale or service and continues from that point forward. Any dealer can increase their retention and R.O.I on a turnkey basis 15-20% or actively engage one's service BDC/appointment setters and see huge returns.


    All of these automated turnkey solutions can be found in MyAutoCloud’s Defection Management Suite of products.

  • 01:02

    Dealing with Tricky Subjects With Customers - Part 2

    in Business

    This is the second part of our discussion with Andrea Bommarito of ZSK Machines on dealing with tricky customer situations. There was so much content we had to do 2 shows!


    Unfortunately not every interaction with our customers or potential customers is the most pleasant rewarding experience. Sometimes we catch these customers on a bad day, or maybe they just have a weird outlook on things and some of the comments from them are out of school or down right inappropriate. We are bringing in friend of the show, Andrea Bommarito to bring the female perspective to this conversation and we will bring you some tips and tricks we have used in our experiences. Bring your questions and share some of your experiences so we can all help each other provide a better customer experience.


    Aaron and Terry will also bring you details on things you want to discuss. Join the conversation at our Facebook or Google + Page or even hit us up on Twitter. Tell us about what you have going on in your business!


    Also don't forget to join us live via the online chat below during the LIVE show.