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Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss
This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Jeanne Bliss. The original live interview was 5/22/15.
Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever.
You’ll learn the five key competencies embraced by world-class leaders and the role of the Chief Customer Officer in uniting the organization to build and embrace these new competencies.
After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.
Her website is http://www.customerbliss.com/
To order the book click HERE
For more information about the Executive Girlfriends' Group see: http://www.executivegirlfriendsgroup.com
Selling in a Skirt with Judy Hoberman and her guest Diane Helbig & Diana D. Price
After a success 20+ year sales and business development career, Diane Helbig took my experiences and launched a coaching practice in early 2006. I am now an internationally recognized business and leadership development coach and consultant, author, speaker, radio show host, and workshop facilitator. As a certified, professional coach and president of Seize This Day Coaching, I help businesses and organizations operate more constructively and profitably. I evaluate, encourage, and guide my clients.
As a speaker and workshop facilitator I merge energy and enthusiasm with rich content. My goal is to leave my audience with actionable steps as well as the excitement to implement those steps. I wrap my presentations around the concept of Clarity of Course®, believing that having clarity in business and sales is one of the key to having a successful, thriving business. http://www.seizethisdaycoaching.com
At Diana Price & Associates, our driving purpose is to work with companies to provide unforgettable service “moments” that have the power to transform – buyers into lifetime relationships, employees into heroes, and companies into deliverers of memorable, scalable and referable customer experiences.
As a consulting firm, we show companies how to make serving their customers central to their corporate cultures, and in turn have that central focus also serve them as a successful and profitable foundation for their business. http://www.dianapriceassociates.com
Joyce Maroney, High Technology Executive, Director of the Workforce Institute @KronosInc drops by at @DriveThruHR
DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals. Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time. The radio program is hosted by @williamtincup, @Thehrbuddy @TheOneCrystal & @MikeVanDervort.. The #1 HR show, with amazing HR conversations and follow us on the twitters at &
This is the second part of our discussion with Andrea Bommarito of ZSK Machines on dealing with tricky customer situations. There was so much content we had to do 2 shows!
Unfortunately not every interaction with our customers or potential customers is the most pleasant rewarding experience. Sometimes we catch these customers on a bad day, or maybe they just have a weird outlook on things and some of the comments from them are out of school or down right inappropriate. We are bringing in friend of the show, Andrea Bommarito to bring the female perspective to this conversation and we will bring you some tips and tricks we have used in our experiences. Bring your questions and share some of your experiences so we can all help each other provide a better customer experience.
Aaron and Terry will also bring you details on things you want to discuss. Join the conversation at our Facebook or Google + Page or even hit us up on Twitter. Tell us about what you have going on in your business!
Also don't forget to join us live via the online chat below during the LIVE show.
Philip Zelinger, the President of Ad Agency Online, LLC, will interview Matt Ward, the Co-Founder of MyAutoCloud, Tom Kain, VP of Strategic Partnerships and Dealer/Developer Bill Camastro, on the Automotive Advertising Experts Show to air on Friday, May, 22nd 2015 at 12 Noon EST.
This group of auto industry insiders will discuss next generation solutions provided by MyAutoCloud, designed to enhance communications between auto dealers and their customers with tangible results. This must listen to show will provide best practices for auto dealers and automotive advertising agencies alike.
MyAutoCloud is addressing one of the hottest topics in the industry, “Customer Retention”! In an industry known for defection (post-sale), retention is now on the front burner as sales margins have compressed and costs in all areas are up.
Retaining the consumer through the ownership lifecycle has been nothing short of a losing battle. Myautocloud.com has developed intuitive and interactive logic that allows a non-intrusive, high R.O.I., platform to retain customers at the industry’s highest levels. It begins at the point of sale or service and continues from that point forward. Any dealer can increase their retention and R.O.I on a turnkey basis 15-20% or actively engage one's service BDC/appointment setters and see huge returns.
All of these automated turnkey solutions can be found in MyAutoCloud’s Defection Management Suite of products.
1st Guest: Erika Watson
Erika Watson, leader of the Sacred Strut Movement, is a Self love and Empowerment Coach supporting women to create the life and body they love with more clarity, confidence and sacred connection. Having overcome her own issues with emotional and disordered eating, Erika knows first hand how painful it feels to be trapped in a body you hate, the extremes of endless dieting and exercise, and emotional overwhelm.
2nd Guest: Max Ivey, life goals coach and amusement equipment broker.
”Leading you out of the darkness into the light” is a short but powerful motivational book. I share some of my life experiences and the lessons learned from them. I then offer a series of 11 exercises for them to work through. I now offer coaching and am available for public speaking. My specific skill is to help them define what their goal is determine the steps establish what success looks like and then keep them inspired and motivated along the way.
3rd Guest: Pax Tandon, Wellness Coach
Having suffered a major depressive episode at 14 years old, I now recognize the vital importance of helping people, especially our young people, develop skills of resilience, how to capitalize on strengths (vs focusing on weaknesses), and how to maintain balance in the face of life’s highs and lows, adversity and euphoria. I am passionate about finding the best interventions around helping people live optimal lives.
By popular demand, we are continuing our series "Passion+Purpose=Prosperity" as we delve deeper into our understanding of those concepts and share our insights and experiences, along with ways to IMPROVE our experience of living a Passionate, Purposeful, and Prosperous Life.
This program touches on many Spiritual Ideas, Practices, Philosophies, Sacred Geometry, Sound Vibrations, and other places where Science & Spirituality meet and dance with the intention of exposing or reminding listeners of the Higher Truths that can be Tapped Into to make Our Lives more Positive, Powerful & Joyfill!
We'll also keep you posted on some of the wonderful things we have going on in the CommUnity.
Our host, Rev. Kalimba Love, is the Spiritual Director of Open Heart Ministry, Inc. (OHM), a 501c3 Charitable Organization.
SHIFT TODAY is an inspirational and engaging broadcast that replenishes your spirit, refreshes your soul, rejuvenates your body and transforms your life from the inside-out. Host Nina Roach Life and Wife Strategist with Special Guest Holy Spirit and other Guests appearances will be releasing fresh impartations and strategies while sharing wisdom, laughter, love and real-time life experiences that will help you overcome any situation and live victoriously every day. Get ready to be established in the Kingdom of God by renewing your mind, feeding your faith, starving your doubts and taking actions of faith today.
It’s your time to occupy in your Kingdom Authority until Christ’s return. Don’t wait another day to seek God’s face, learn Kingdom principles, take God at His Word and an action of faith. On SHIFT TODAY we are convinced that God, who began this good work in us, will carry it through to completion. Connect with men and women daily who have decided to enter into God’s Sabbath rest and witness His goodness in their lives and world Monday – Saturday from 7:00 A.M. – 8:00 A.M. (PST) online at www.blogtalkradio.com or by phone 424.220.1862.
This week’s podcast comes courtesy of a blog posted by a young man studying at The Princeton Theological Seminary. He asks the question which titles our podcast: How Would Jesus Date? Intriguing to me. Even better are the thoughts he shares with us. Thank you, John Paul Cooke for sharing these thoughts and allowing me to use them in this podcast.
Born in Alabama, I was a gypsy for much of my life. I’ve been privileged to live in amazing places from Washington, D.C. to Orlando, FL, and even Minot N.D! I now make my home in the Chattanooga, TN area. I came here in 2000, and with the exception of a short sojourn away due to family responsibilities, this has become my adopted home town. (Check it out here.)
I have been a communicator all my life. Starting with theater in high-school and college, I have worked with people through sales and sales management or customer service positions for my entire professional life.
I am married with one son and a step-daughter and two granddaughters and a grandson on the way!
Tonight on Unspoken Words Robert & Jackie continue to answer listeners relationship questions! The best thing about relationships is there are so many different elements to them & getting different perspectives, ideas & hearing different experiences are important to finding out what works for you. In order to have better relationships, we need to have a better relationship with ourselves. Finding out who we are & knowing ourselves is key to making better relationship decisions & realizing what works for us & what doesn't. So join Robert & Jackie tonight as they discuss these issues and continue to send in your questions, comments and feedback!
in The Bible
I read and explian hebrew bible.Interpreting the scriptures as i go along reading them to you.I use the complete jewish bible to read from.The tanak or original version the king james version was interpreted from.I go into detailed explanation of scriptures that i read from.Telling the hebrew names of characters as well as english.I use all of Gods holy names in my readings as well as jesus christs.I relate scriptures to modern day experiences and actions of listeners.Driving home a point of the old to the new life experience in christedom.Christianity is the life of the original hebrews passed down generation after generation to none isrealites.To help support these ministries please shop at one of our online stores instead of making a donation.Productadvertisements2014.com for clickbank store products.For clickbank products like arts and entertaiment,computers,employment,green pods,home and garden,P2P,reference,alternative,betting,cooking and food,health and fitness,languages,parenting,self help,sports,business,E-business,games,education,mobile,politics,software,and travel go to productadvertisements2014.com and for vehicle auto body supplies,parts and mechanical parts for model 1900-2014 go to partsautomotive.biz.For some good spiritual music to worship to go to http://www.songcastmusic.com/profiles/roderickwhite
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