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Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
On Wednesday, August 20th, Deb Evans and Jack Monson will be joined by Brian Iredell, Franchise and Agency Sales Manager, Signpost. Signpost is a cloud-based marketing software that gives local and small businesses the power to effortlessly build and manage customer relatonships. Brian will discuss the importance of reviews and digital word of mouth after online presence is standardized.
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in Self Help
Hard work is no work at all - not if you align with this Mars Saturn conjunction!
Let's talk about it!
Free mini readings! Call in!
Tonight, join an Observer as we discuss the impact of the choices we make in regard to what we buy, where it is made, and a small challenge to you all.
Call in and have your say.
Join me as I welcome the incredible Sandra Brown to the show to discuss her newest release, MEAN STREAK (2014).
Sandra Brown is the author of sixty-three New York Times bestsellers, including DEADLINE (2013), LOW PRESSURE (2012), LETHAL(2011), TOUGH CUSTOMER (2010), SMASH CUT (2009), SMOKE SCREEN (2008), PLAY DIRTY (2007), RICOCHET (2006),CHILL FACTOR (2005), and WHITE HOT (2004).
Brown began her writing career in 1981 and since then has published over seventy novels, bringing the number of copies of her books in print worldwide to upwards of eighty million. Her work has been translated into thirty-four languages.
A lifelong Texan, Sandra Brown was born in Waco, grew up in Fort Worth and attended Texas Christian University, majoring in English.
She is much in demand as a speaker and guest television hostess. Her episode on truTV’s Murder by the Book premiered the series in 2008. She appeared in 2010 on Investigation Discovery’s new series, Hardcover Mysteries.
In 2009 Brown detoured from her thrillers to write Rainwater, a much acclaimed, powerfully moving story about honor and sacrifice during the Great Depression.
Brown holds an honorary Doctorate of Humane Letters from Texas Christian University where she and her husband Michael Brown, have instituted the ELF, a scholarship annually awarded to a student pursuing a fiction writing career. In 2008, she was named Thriller Master, the top award given by the International Thriller Writer’s Association. Other awards and commendations include the 2007 Texas Medal of Arts Award for Literature and the Romance Writers of America’s Lifetime Achievement Award. In 2011 she and four colleagues went on a week-long USO tour to Afghanistan, meeting with service members on numerous bases.
Sandra is the past president of the Mystery Writers of America in 2012. She lives in Arlington, Texas, with her husband, Michael Brown.
When you yourself anybody can find you... When you don't respect , noone will respect you. When you settle you will loose your importance and people will not make the effort to get to know you. When you have a friend with benefits and the benefits are deadly...How beneficial is that really to you?
We are a group of disabled Veterans who are active advocates for the rights of veterans who have served in the United States Military and their families. We advocate for the rights of veterans. We talk to the the politicians who want to talk to us and we promote Americanism.
Mondays Hosts: Jonathan Bibbins, Michael Fortune And Dr Jorge Anderson
Topic: Open Forum
Tuesdays Hosts: Stephanie Ruscigno
Topic Miltary Sexual Trauma
Wednesday Hotess: Marilyn Wyche
Topic VA Benefits
Thursday Host George Cash/ Michael Fortune
Friday Host: Mary Bencivenga (Mary B)
Today my guest is Lola Juris. Lola's major passion is water-media, and she finds the inquisition of shapes a constant source of exploration. She prefers an intimate view, focusing on lush, lyrical shapes that display a sensuality bordering on the erotic. Her play of colors hopes to illuminate the shadows of the heart.
Her recent works reflect a continuing departure from the direct influence of nature, and they establish an ethereal atmosphere that searches for what to reveal and what to conceal. She uses the self as a filter to explore the world around her. In this way she articulates herself.
"Each image is an invitation into a personal and intimate world into which I plan to seduce the viewer. Therefore, watercolor's unpredictability and delightful happenings that appear without apparent effort, suggest a communication with accidents that make it the perfect medium for this adventure."
Excerpt From Deceitful Temptations'
Lord, please forgive me, I prayed silently and placed one of the heavy towels over the baby's face to stop it from breathing. It didn't take too much of an effort, because in a matter of seconds , the baby was lifeless again. I sat numb as I cried aloud, in total shock because I didn't have any signs of pregnancy, and still having periods. I didn't understand how I did not know a life was growing inside of me. I should have told my story to that TV show ‘I didn't know I was pregnant’.
I gathered myself and began to clean the blood from the hardwood floor, placed the baby in the bag, and sat there shocked,guilty, and confused until the sunlight of a new day crept through my living room window. I finally got the courage to get up and clean myself up. I decided to catch the ferry over to the Jersey City boardwalk. I discreetly placed a few bricks from the boardwalk deck into the garbage bag, then grabbed a bite to eat. I re-boarded the ferry back to the city, I made sure no one was watching, then dumped the garbage bag over the side of the ferry into the water , and watched as one of my many secrets sunk deep down to bottom .
Pastor James and His wife, First Lady Charmaine have what every couple dreams of. Power, Money and political fame. Very Dedication to his career, Maurice finds himself in a situation that could change his life forever. Charmaine has so much invested in her husband and their church she doesn't have a clue , past sins and deceit rears it's ugly head and is playing for keeps. Will they survive ?
Every effect has a cause. Every cause starts with a thought. Remedy starts by changing your thinking. The Law of Cause and Effect
Every action generates a force of energy that returns to us in like kind ... what we sow is what we reap. And when we choose actions that bring happiness and success to others, the fruit of our karma is happiness and success.
The Seven Spiritual Laws of Success Deepak Chopra
The laws under which we live operate to our advantage. All conditions and experiences that come to use are for our benefit. We gain strength in proportion to the effort expended. Our happiness is best attained through a conscious cooperation with natural laws.
The laws under which we live are designed solely for our advantage. These laws are immutable and we cannot escape their operation.
Difficulties, disharmonies and obstacles indicate that we are either refusing to give up what we no longer need, or refusing to accept what we require.
All conditions and experiences that come to us do so for our benefit. Difficulties and obstacles will continue to come until we absorb their wisdom and gather from them the essentials of further growth.
That we reap what we sow is mathematically exact. We gain permanent strength exactly to the extent of the effort required to overcome difficulties.
The DELFIN System
Transforming the Way the World Thinks
Effort — deliberate exertion of physical OR mental power. Random House Dictionary
Commit thy works unto the Lord, and thy thoughts shall be established. Proverbs 16:3
The Lord of hosts hath sworn, saying, Surely as I have thought, so shall it come to pass; and as I have purposed, so shall it stand: Isaiah 14:24
An annual Chicago event coming up at the end of August (August 25 to August 27) is the answer that many franchisors are looking for. Three years ago, a business-powerhouse saw a problem and did something about it by creating the Franchise Capital Exchange (FCX). Franchise Capital Exchange is the only event of its kind where franchisors present their business opportunities to potential investors in an effort to secure capital to fuel their future.
This event is a one-stop-shop where brands and capital partners come together and can pitch themselves to multiple parties. The event allows for cost and time efficiencies as well as encourages networking and learning opportunities.
The brain behind this revolutionary idea is that of Susan Black-Beth, Chief Operating Officer for Super Wash, Inc., who was literally born into the business world. Susan comes from a family of entrepreneurs and grew up in a family business and started working when she was 4 years old.
Susan bought her first business (Super Wash rehab) when she was 19 yrs old
Susan was a multi-unit franchisee for 9 years
She started a professional speaking business in 2010 (33 yrs old)
She started Franchise Capital Exchange (originally known as "Dealmakers' Summit) in 2012 (35 yrs old)
Overall, Susan started 3 companies by the time she was 35
In segment 2, you will hear Marty McDermott, the President of Franchise Interviews, on WVOX radio discussing franchising and branding.
By no means should you ease up your email marketing communication strategy. Contrary to some, email marketing is alive and well! An effective email marketing strategy is all about sending email messages with the purpose of enhancing the relationships with your current or previous customers and to encourage customer loyalty and acquire repeat business on a very personal one-to-one basis. How you design, implement, measure, and manage your email marketing strategy can make a significant impact and generate greater results relative to your overall digital marketing plan. That is our focus on this edition of, “The Strategist Radio LIVE."
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