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Is the Customer Effort Score the new Net Promoter Score?
Just because research is published on the internet or in a business journal does not mean the research findings are true. Guest Frederick Van Bennekom, Principal, Great Brook Consulting, will be talking about survey methodology and design to determine validity.
Dr. Fred Van Bennekom helps organizations collect and apply customer and employee feedback in a statistically valid manner. The author of "Customer Surveying: A Guidebook for Service Managers," Fred teaches operations management in Northeastern University’s Executive MBA program. Before earning his doctorate, he served as an information systems consultant for Digital Equipment’s field service organization. Through his company, Great Brook, Dr. Van Bennekom conducts workshops and advises clients on their survey practices.
The Building Your Extraordinary Business Radio Program!
Don’t Get Stuck In The Box…Learn to OUT THINK!!!
My guest this Wednesday is G. Shawn Hunter, author of the book, “Out Think: How Innovative Leaders Drive Exceptional Outcomes.” Here’s more about Shawn:
Shawn is Executive Producer & Vice President for Leadership Solutions at Skillsoft. For over a decade Shawn has interviewed, collaborated with, and filmed, hundreds of leading business authors, executives, and business school faculty in an effort to assemble video learning solutions. He started this journey as an entrepreneur, and later expanded that business for Skillsoft. Shawn originally co-founded Targeted Learning Corporation with his father Hal Hunter, Ph.D., which was acquired by Skillsoft in February 2007.
Prior to founding TLC with his father, Shawn taught English in Korea, worked on a ranch in Montana, was a ski instructor in Colorado, and bicycled about the U.S. He lives in Maine with his wife Amy and three children.
Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, October 22, 2014 at 7:00 pm EST. Are you ready to get out of the box?
Our goal is to motivate, stimulate & educate our listeners to be more innovative then their competition and to maximize their results even with limited budgets
ABOUT THE MUSEUM
Hundreds of Exhibits of Rare Artifacts and Memorabilia of Stars and Stunt Performers of Motion Pictures and Television, featuring personal items of John Wayne, Jimmy Stewart, Steve McQueen, and Stunt legends of the movies including Yakima Canutt, Cliff Lyons, Dave Sharpe, Ronnie Rondell and hundreds of others.
There are over 350 concrete blocks that contain the footprints and handprints as well as signatures of many of the Greats of the Cinema ... a collection that out-ranks those that are located at the Mann's Chinese Theater on Hollywood Boulevard. This rare collection has taken its founder, John G. Hagner more than 65 years to gather and preserve for posterity, featuring parts of costumes, weapons, stunt equipment, photos and paintings and drawings ... hats and caps, boots and shoes and hundreds of items from the movies and television, plus videos, films and film clips.
The Hall of Fame has been in existence since 1973 and became a non-profit organization in 1984, dedicated to preserving the history of the Stunt profession and to honoring Stunt People the world over.
Currently the Hall of Fame is without a home and needs financial support to enable them to afford a building in which to welcome visitors. Anyone interested in participating in this effort, may make a tax-deductible donation to the HOLLYWOOD STUNTMEN'S HALL OF FAME, and mail it to 81 W. Kane Creek Blvd. - #12, Moab, Utah 84532. For more information, contact John Hagner at 435 260-2160. Email address is email@example.com. For additonal information, go to Facebook and click in Falling For Stars ... then Artist of the Stars ... then Stunt Stars and Legends
On tonight's show Rosie is going to discuss the importance of setting boundaries in our lives. Boundaries are like fences that protect our heart and soul. We all need to define what is and what isn't permissible in our relationships in life and to construct protective boundaries to defend those decisions.
Setting guidelines or boundaries (whatever you want to call them) is one of the most important and valuable things we can do for our relationships. It doesn't matter how fancy the fence we build is or how descriptive the words we use to build it are.. The point is that we make the effort to define what we will tolerate within a relationship and what we will not allow.
At the bottom of the hour Rosie will be joined by Leslie Hale, Astrologist for the weekly "Astro-Talk" segment. There is so much happening in the cosmos right now and Leslie will help us understand what is occuring and what we can expect in the coming week. You can read Leslie's newsletter at www.lesliehale-astrology.com for a great overview.
The show is hosted by Rosalie of The Psychic Meeting Place and www.blendedherbaltreasures.com. Rosie will be accepting calls the last hour of the show. Call in early to get a place in the queue at 1(714)888-7516.
*The opinions expressed by the guests are for entertainment purposes only and those guests providing comments are theirs alone and do not necessarily reflect the views of the Psychic Viewpoint Show or its host.*
In Association with the T.E.A.B.A.G. Enterprises Incorporated
Stop the fighting and enjoy flight and embrace the reality of life.
Reaching each mind and Teaching each mind to REACH and TEACH others to REACH and TEACH ONE ANOTHER. Reaching out to those who want to join in the effort to affect the mind of the masses lifting the weight of Gr...avity.
A vehicle for progress. If anything holds you down , let it go, and rise. That means "Anything".
If something or someone is the catalyst of you not getting to your destination; Let it go... Its like; two heads of cattle in a yoke, and one is walking and the other is standing still. What is happening? The team is going in circles, not getting anywhere.
Empowerment and Enabling, Keys for Construction and Destruction... Lets talk about it
Releasing the dead weight = The sky is only the base of how far you can actually go.
Wednesday Nights 8PM - 10PM EST on BlogtalkRadio (713) 955-0328
Hosted By: Dray TheDoctor & Co Host: UndeniableTruth
All viewpoints express on this show are the sole responsibility of the creators Fighting Gravity: Join the conversation
Fighting Gravity: Wednesday Nights
8PM - 10PM EST on BlogtalkRadio.com (713) 955-0328
Hosted By: The Poet 365 & UndeniableTruth
Midlife Mojo: How to get through the midlife crisis and emerge as your true self with Frankie Picasso
The Unstoppable Frankie Picasso is a Solution Specialist, a Certified Life, Business and Master Coach Trainer who specializes in the Impossible!!! To say that no grass grows under her feet is an understatement. About seven years ago, Frankie barely lived through a horrific motorcycle accident where she sustained breaks to both of her femurs, hip, pelvis, tibula and fibula. Frankie spent the next five and a half months in the hospital, and while recuperating, suffered through many losses, both physical and emotional. Life as she knew it, was stripped away, one painful piece at a time.
Her book is Midlife Mojo: How to get through the midlife crisis and emerge as your true self (iUniverse 2008). Her most recent is No Bull Allowed- How to Lose the Losers and Lasso in Love (Amazon Kindle 2011).
Her diverse background includes working in both Public & Private Sector Organizations in the areas of Adult Education, Self Esteem and Confidence building, Behavior Management, NLP, Strategic Business Planning, Quality Planning & Customer Service Expert, Marketing, Sales, and Event Management.
She is the Founder of Conversation with My Shoes, a Coaching Firm and Chief Potential Officer and founder of The Institute for Quantum Living and Conscious Design, an organization designed to bring together the resources necessary for positive change throughout the World.
For more information visit: http://www.unstoppablefrankiepicasso.com
Today On The Boochcast, we talk about Jerry seeing a woman in a pregnant costume, hiding donuts from his dad, Booch dealing with a retarded customer, referralkey.com, Toys R Us Pulls 'Breaking Bad' Dolls, Cowboys Release Michael Sam From Practice Squad, 6 Ways The Cops Know You're Texting, WWE Implements New Domestic Violence Policy,Paige & Alicia Fox Joining The Cast Of Total Divas, Randy Orton's RKO Becomes Internet Sensation, New Owen Hart Documentary To Open Film Festival, Former WWE Star Grandmaster Sexay Releases Rap Album and “SUPERSTAR” Billy Graham Hospitalized Due To Previous Medical Conditions
Welcome to SMB Tech School and your Human Behavior class. Mr. Kenmanuel Carrizales will be your Instructor. To be proficient and successful in this class you will need your required materials as well as any suggested materials. In order to receive full attendance credits for this class you will need to send the Instructor, per class the stated attendacne flag word. He will mention the attendance flag word in each pre recorded class.
This class will be a closed forum meaning you will not be able to ask the Instructor questions, however you will be able to send him emails with your questions. You are also required to attend on campus classes in effort to recieve Instructor lead lessons to assist with your learning.
In this class you will be learning the basic concepts of human behavior, working relationships, personal relationship, development in organizations, etc. Each week you will be required to complete an online exam the Instructor will email to you regarding the class.
Thank you for attending classes and we look forward to an excellent learning experience!
PUSH YOU into an ATTITUDE of GRATITUDE! I hear the word P.U.S.H. at a conference one year and actually surprised myself by understanding it without too much effort. Tune into the program TODAY and let me PUSH YOU into an Attitude of Gratitude! Right along with us is of course award-winning artist David Martinka. Find his music at www.redbellymusic.com and www.sunshadows.net where he offers many FREE DOWNLOADS as well as TERRIFIC CDs for PURCHASE. Thank you for FOLLOWING this program www.blogtalkradio.com/perspectivepower and www.facebook.com/perspectivepower My website is www.annetterochelleaben.wordpress.com and of course I am all over the internet on YOU Tube, Twitter, LinkedIn, Pinterest, Google+ so LIKE, FRIEND, FOLLOW me there as well. My BOOKS are available on Amazon, Choose, the 2-step plan, Perspective, it’s all about replacing one thought with another and the #1 Best Seller on Amazon Kindle, Empowered Women of Social Media! I am GRATEFUL that you support me with your PURCHASE!
Welcome back to your favorite boxing show!
On today's audio effort, we'll be discussing:
How Decca Heggie and James McCrory faired in their US showdowns this last Saturday.
What went down at the GGG/Rubio & Donaire/Walters HBO showdowns.
And also flap our idiot gums about the biggest punchers in the history of the Middleweight Division.
Don't forget, you...yes you...can call in to chat live at (657) 383-1629!!!
As per usual, we hope you like and share our show.
Visit us at our blog and join our forum!
The Building Your Xtra-Ordinary Business Radio Program!
“Empowering Defense Through Education, Technology, Science
My guest this Wednesday is Dr. Jeffrey Cantor author of The Black OPS Business Edge, Global Business Success Through Dynamic Execution. Here’s more about Dr. Cantor:
As a noted author, speaker and CEO of Black Ops Leadership Training (BOLT), Dr. Cantor employs lessons hard earned and real life experiences to address the nature of today’s business environment and to prepare modern global economic warriors-business leaders, to engage all people with an arsenal of sharp wit, high performance team building, direct action debriefing, executive communication, fitness and wellness and leadership skills. Through his real life experiences of recruiting, building and leading teams of men into very dangerous hostile environments, Dr. Cantor uses his amazing storytelling ability, real world knowledge and the power of metaphor to address performance and extreme team building, leadership training and coaching, dynamic execution, direct action debriefing and executive communication.
Dr. Cantor is also a kidnap & ransom consultant, International security expert and tactical instructor. Because of his unique skills and real world experience, he has worked for governments, corporations and private parties around the world assisting in a myriad of security objectives including hostage rescue, counter terrorism, private security details, maritime anti-piracy and executive protection. He is a subject matter expert (SME) advisor to governments, agencies, authors/ writers, companies and people.
Log onto www.blogtalkradio.com/Jim-Nemley on Tuesday, October 21, 2014 at 7:00 pm EST. Come and get The Edge!
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