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  • 01:00

    Interview with Carolyn Cruso, Songwriter, Musician

    in Music

    Carolyn Cruso, hammered dulcimer, vocals, flute, guitar and whistle, is an acclaimed multi-instrumentalist and composer. She has toured widely in both the United States and Europe, as well as producing seven CDs during that time. She is equally at home on hammered dulcimer, flute, guitar and vocals and performs a diverse array of original tunes and songs as well as traditional material. Her instrumental compositions are mainly for the hammered dulcimer and are inspired by her strong connection to nature as well as her extensive travel and the cultures she's encountered along the way. Her unusual and lyrical approach to the dulcimer especially delights audiences and has even won over curmudgeons who swore they hated hammered dulcimer!

  • 01:00

    Jeanne Bliss, author of I Love You More than My Dog

    in Business

    Jeanne Bliss will join the show to discuss our shared passion: customers, customers service, creating customer evangelists, wowing customers. She’s been inside them for twenty-five years, arm wrestling them on behalf of their customers! As “Chief Customer Zealot” for five large U.S. market leaders, Jeanne’s fought valiantly to get the customer on the strategic agenda, redirecting priorities and creating transformational changes to the brands’ customer experience. She has driven achievement of 95 percent loyalty rates, changing customer experiences across 50,000-person organizations…convincing even the staunchest curmudgeons to help push the customer rock up the hill.