• 00:36

    Quality Assurance - One Minute Survey Results

    in Business

    A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.


    Dayne Petersen has been managing and consulting with call/contact centers for a number of years.  She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.


    In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center. 


    Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.


    Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is  certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.

  • 01:01

    In the Stream: Comedian and Inspirational Speaker Steven "Sarge" Pickman

    in Self Help

    Join "In the Stream" producer and host Jessica Dylan Winter as she welcomes Steven "Sarge" Pickman to the show.


    Sarge is a lively and passionate self-proclaimed “black Jew.” He’s an extraordinary entertainer with multiple talents. A quadruple threat. He’s a singer, a pianist, an actor and a comedian -- and he’s one of the most down-to-earth people you’ll ever meet.


    His story is filled with interesting twists and he is filled with inspiration. He's been homeless and drug-addicted, and he's turned his life around. Driven by a considerable inner push to get out there and help people change their lives for the better, Sarge uses his comedic force to lighten things up while delivering important messages. 


    Sarge has used his comedy to open shows for some of the biggest names in music -- Natalie Cole, Aretha Franklin, Paul Anka, The Beach Boys, The Four Tops, Taylor Dayne, Donna Summer, Wayne Newton and more. He has worked on some of the biggest stages in show business -- from the Big Screen with legends like Garry Marshall to Radio City Music Hall to Major League Baseball's All-Star Game to entertaining our nation's troops in Iraq.


    Dive into the stream to hear what Sarge has to say!


    The show will close with a short, guided meditation.

  • 02:07

    ND Fan Radio: Vol.34 Notre Dame Football Recruiting Retrospective

    in Sports

    Irish Tightness and ND Tex of Her Loyal Sons look back at Notre Dame Football Recruiting over the last decade, and recount the greatest signees and misses with calls from ND Fans.

  • 00:57

    Green Bay Packers-Dallas Cowboys Preview, Wisconsin coaching changes

    in Sports

    We'll preview the Green Bay Packers and Dallas Cowboys -- can Aaron Rodgers and the offense continue their impressive performance against former Badger Nick Hayden's defense? Will Clay Matthews and Julius Peppers contain a potent Dallas offense featuring Tony Romo, DeMarco Murray and fellow former Badgers linemen Travis Frederick?


    We'll also discuss the Wisconsin Badgers' Outback Bowl victory against the Auburn Tigers, as well as the reports regarding new hires for head coach Paul Chryst. Also, is Melvin Gordon the greatest running back in Wisconsin history? We'll debate.

  • Full Sport Press: The Best Heisman Season Over Past 30 Years- 12.22.2014

    in Sports

    Who was the best Heisman winner over the past 30 years?  Was it Barry Sanders, Ron Dayne, Tim Tebow, or Cam Newton? Join @jaihov @lock_tha_great and the producer of the show @howezzy26 as they analyze the past Heisman winners and put them in a playoff style bracket , also they discuss the hottest sports topics of the week and debate the 10 biggest Heisman robberies over the past 30 years.  #fsp #fullsportpress #ncaafootball #podcast #sportstalk #entertainment #collegefootball #heisman

  • 01:10

    Miss Coco Peru & Taylor Dayne gets UNLEASHED!

    in Entertainment

    Join us in welcoming back the famous David Alan & Liz Stone! #UNLEASHED Its Big Its Beautiful and your gonna love it! 


    This season will be action packed with lots of awesome interviews and of course more craziness than you can handle! 


    We are so excited to welcome Miss Coco Peru & Taylor Dayne!


    Make sure to check out the new website at: www.getunleashedproductions.com 


    Also Folow us on Twitter & Facebook.


    Twitter.com/Getunleashed09 
    Facebook.com/Getunleashed09

  • 01:10

    The Edge with Cassandre Dayne

    in Writing

    Join Cassandre Dayne on Sunday, October 5th at 2pm EST as she takes artists to the very edge. On this episode she's going to grill the ultra talented Naughty Nights Press author, J. S. Morbius to tell all that allows him such wicked books. She'll be bringing him all the way from England, so you don't want to miss this amazing episode.


    J.S. Morbius is the pseudonym of a father to nine children, four of his own and five stepchildren. He is also partially disabled, having been born with a neurological condition that has caused his nervous system to deteriorate over the years and finds writing to be the way to express his feelings, and fantasies.


    Having been writing for less than five years, Star Search, published by Naughty Nights Press in November 2011, was his first release. This was followed by an appearance in the gay male anthology The Boy's Club, also published by Naughty Nights Press, where he had two stories, Opposites Attract and Room for Two.


    His second stand-alone release, Addicted to Charlie, came out in June 2012, quickly followed by Naughty Hot Shots - Reunited at a Reunion, which earned him his first ever bestseller certificate from his publisher, NNP, and then shortly after that his next Transgender release, Naught Hot Shots - Top Of The Class, which earned him yet another silver star at All Romance Ebooks on the very first day.


    Call in and join in...


    If...you...dare...

  • 01:00

    The Edge with Cassandre Dayne

    in Writing

    Join Cassandre Dayne on Sunday, September 7th, 2pm EST, as she takes guests to the very edge of their artistry. Up this week? The lovely and talented Renee Rose. Renee Rose is a modern dance teacher, Feldenkrais Practitioner(R), energy worker and kinkster. Named Eroticon USA's Next Top Erotic Author in 2013, her books are all centered around her favorite kink: spanking.  She also writes naughty BDSM books under the name Darling Adams. WIth titles including The Darlington Incident, Safe in His Arms, and The Devil of Whiskey Row, you're certain to find something scintillating and sinful - spanking style.


    Come join in the lively interaction as Cassandre probes all the delicious reasons Renne is a spanking lover or spankee in D/s terms. Call in to ask questions and find out what makes her naughty side tick.


    If...you...dare...

  • 01:31

    Singer Taylor Dayne w/ Her New Single and Fall Fashion & Style for Whole Family

    in Lifestyle

    From platinum pop songs to chart-topping dance hits, Taylor Dayne is one of the most popular vocalists of the modern age. She has enjoyed Top 10 hits in three consequent decades, selling a combined 75 million singles and albums along the way. Originally signed by music mogul Clive Davis in the 1980s, Dayne has become a true crossover artist, someone whose popularity spans multiple generations and many different music formats.

    With the release of her first two albums, 1988's Tell It to My Heart and 1989's Can't Fight Fate, Dayne racked up three number 1 singles: "Tell It to My Heart," "Love Will Lead You Back" and "Prove Your Love to Me." Her Grammy-nominated songs could be heard across the radio dial, from Top 40 pop stations to adult contemporary channels. Meanwhile, Dayne sang in front of audiences across the world, even joining Michael Jackson for the European leg of his sold-out "Bad" tour.

    Her new single, "Dreaming" drops on Monday, September 8th!


    www.taylordayne.com


    Plus -- Fall Fashions for the whole family with style gurus Chele Probert of Bisou-Bisou , Celebrity Stylist Colin Megaro, and Trend Council member Ash Allibhai from London. Discovering the most popluar fashion trends of the day with experts in the field. Men, women, boys and girls will look hot when the wether turns cool. Great makeup and beauty tips too for a fresh new look for Fall!. Plus, advice and beauty tips galore! And - Rolonda's Top Ten Must-Haves for Fall! 


    Visit Ro at her NEW official website www.rolonda.com


    www.facebook.com/rolondafanpage


    www.instagram.com/rolondawatts


    www.twitter.com/rolondawatts

  • 01:04

    The Edge with Cassandre Dayne

    in Writing

    Join Cassandre Dayne on Sunday, August 24th at 2pm EST as she takes guests to the very edge of their creativity. Her guest for this exciting show is best selling author Margie Church. Margie is the author of acclaimed books: Executive Decision, Love's Storm and The 18th Floor. She has several exciiting pieces just released including a sizzling m/f title - Deep Enough to Bleed and the HOT HOT HOT m/m piece - The Camera Never Lies with Elloras Cave Publishing.


    Up on tap in the upcoming months is a new m/m - Boston Boyfriend and another in the City Nights Series with Tirgearr Publishing - A Night in Minneapolis. Come take a naughty taste of what makes Margie tick, what drives her talent and her rather wicked mind. Call in to join in the frank discussion as Cassandre takes the Margie to the very edge...


    If...you...dare...

  • 01:29

    WOI's ANY WHICH WAY BUT LOOSE with Bennet Pomerantz

    in Pop Culture

    Welcome to The World of Ink Network show on Blog Talk Radio. Our goal is to bring informative and entertaining shows to our listners.The mission of the World of Ink Network is to share resources that introduce tips, products and services to help strengthen, support and challenge those who love writing and the written word. The World of Ink Network hopes not only to bring authors, illustrators and publishers together, but also help them reach their readership.


    Noted writer and critic Bennet Pomerantz talks to media guests on the World of Ink Network's ANY WHICH WAY BUT LOOSE this Saturday at 9pm Eastern - 8pm Central - 7pm Mountain - 6pm Pacific.


    Tonight's guests include Saranna DeWylde, Sharon Kreps, Elissa Daye, Cassandre Dayne and Candy O'Donnell.


    Learn more about our network at http://worldofinknetwork.com
    Find great books and articles on our blog or follow us on our Facebook Fanpage!

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