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Call Monitoring and Recording sounds like a great idea for qualaity control of calls at your call center, but are you putting your agents or management at risk?
BenchmarkPortal's Bruce Belfiore sits down with Attorney, Adam Losey, to discuss the leagal issues around call centers, both from an inbound and outbound perspecitive.
As privacy Counsel for Call Centers, he works with client-side management to develop and implement telephone monitoring policies governing monitoring and recording of telephone calls and electronic communications and data management issues associated with call recordings and electronically stored information.
Adam Losey is an internationally recognized attorney, author, and educator in the field of technology law. He represents a number of Fortune 100 companies in high-stakes complex litigations across the country involving challenging issues at the intersection of law and technology. In addition to his litigation practice, Mr. Losey routinely advises clients large and small on a variety of sophisticated information security, incident response, privacy, electronic discovery, and data management matters. Mr. Losey is a member of the New York, Florida, and District of Columbia bars.
After another amazing Call Center Campus event in Las Vegas this November 2014, Bruce Belfiore and Amy Novak, will be going over some of the highlights from the event. Listen in for best practices shared in our Round Tables and Panel Discussions, as well as highlights from the guest speakers.
1 minute Promo: http://youtu.be/W9XvcmoR3B8
Gallia County 911 Call Center is a part of the statewide Multi Agency Radio Communications System that allows every county in the state to communicate directly with each other, the Ohio Highway Patrol, Fire, Ems, Emergency Management Agency, Health Departments and many other participating agencies.
This week on Business Talk, it is our pleasure to feature Bob Hood, Communications Operator and Sherry Daines, Director of the Gallia County 911 Center on Wednesday, February 19, 2014 at 1:00 in the afternoon on our Internet OSU-RIO Radio and Educational Access TV Channel.
Bob and Sherry will discuss:
How is Gallia County 911 Center Funded?
What are Procedures when Someone Calls?
911 – a Conduit to Police, Fire and EMS.
The Future of Gallia County 911 Center.
Gallia County 9-1-1 Call Center’s operators are on duty to assist the community with police, Fire and EMS emergencies.
Join us for a great upcoming show.
For a complete listing, see: http://southcenters.osu.edu/small-business/business-talk
See us on Facebook: https://www.facebook.com/theosurio
THE TEACHER COLLABORATORY
THE CENTER FOR TEACHING QUALITY,
CTQ presents 'BECOMING A TEACHER ADVOCATE"
You'll hear Jessica Cuthbertson, a National Board Certified Teacher from Colorado talk about why all should be involved in promoting quality education?...for all
www.teaching quality.org @teachingquality @jcuthy
Presented by PEARSON RESEARCH AND INNOVATION
We always welcome you to call in anytime to talk about your business, project or anything that you would like to let our listener know. Maybe you want to talk about you have something to sell or even let people know about your website or business opertunity.
Saturday Business Talk "It's all about you!!!!"
Praise The Lord! It's Friday night. Join in as we preach the Word Of God. Tonight's subject is, Understanding Our Authority. We only use the KJV. We want to hear your testimony. We will be preaching, singing, praying and testifying. Merry Christmas, everyone.
The Boston Celtics return to TD Garden to face the Minnesota Timberwolves. CLNS Radio has all of your game coverage!
CLNS Radio will be live immediately following the game to break it down after the action at the TD Garden. Brian Langford and Nick Gelso will have you covered. Sean Bakke will man the social media chair.
Call the guys to give your opinion on the game at 347-215-7771 and tweet @CLNSRadio to get your thoughts #OnBoard and you can also get involved in the action by joining the CLNS Sports Hub Discussion Group on Facebook here.
Don't forget to download CLNS Radio's new MOBILE APP for a chance to win Celtics tickets! Get #OnBoard today - iPhone/iPad FREE APP OR Download FREE Android APP.
Support CLNS! We are now entering our 6th year servicing Celtics fans. Support CLNS for less than $1.99 and receive tshirt, travel mugs and/or entry in to our monthly autograph drawing. Click here for more info!
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