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What does etiquette have to do with business and more importantly why should you care? Tune in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse as they talk about business etiquette and many things that are overlooked when applying fines to yourself and your business. Learn why not using proper etiquette in your business can actually be costing your business.
Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years. Reggie and Rebecca will take the best practices of American business to Accra, Ghana. The conversation focues on how business etiquette is key to setting their businesses apart from the competition.
Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.
Highlights from Reggie’s 20+ years in Human Resources:
Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
HR Director, British American Tobacco West and Central Africa
HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team
Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.
Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially. What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods? In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior? If you are a person of good character, tune in find the best ways of letting folks see your optimum side.
Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.
Barbara joins The Best Ever You Show to discuss her new book. The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success
Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)
Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you. Have you taken the time to find out what's appropriate and what's not? Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc. Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople. She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.
Tune into our women headliner's for the week: SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few. Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.
Join Nancy Reid & Lisa Smith – publishers of SuccessExpressMagazine.com, for Big Blend Radio’s Success Express business and career show, airing live from the historic Best Western Coronado Motor Hotel in Yuma, Arizona.
- Tiffany Nielsen - Founder & CEO of Premier Etiquette, and co-author of ‘The Power of Civility’ and ‘Incredible Business’.
- Dawn Bryan – Best-selling author of ‘The Art and Etiquette of Gift Giving’ and ‘Elite Etiquette’, and founder of Qualipedia ™
- Corey Poirier - Award-winning professional keynote speaker, publisher of Island Business News, best-selling author of Conversations With book series, and radio host of Conversations with Passion’.
- S. Ward Heinrichs, Esq. – Partner at Backstrom & Heinrichs Attorneys at Law in San Diego, California.
Today we talk with Michelle & Jason Barsolsky, creators of TwinZ pillows. You may have seen Michelle and Jason on Shark Tank, Season 6, episode 21, where they explain how they decided to make the TwinZ pillow into a business.
Today's show is sponsored by www.lawpunditsglobal.com. Check out their Certified International Business Law Analystprogram at: http://www.lawpunditsglobal.com/course/certified-international-business-law-analyst-cibla/
For more info or to contact UTLRadio:
Tel. (973) 949-3770
When you meet new people, you can tell " who got it". It is something about Entrepreneurs that makes them be unique, they think in a different way than the rest of the population. They are THE different kind. The kind of People that decide to risk everything for a crazy idea, a mad idea that nobody can understand, at first. What makes them BELIEVE THEY CAN BE, HAVE, DO SOMETHING DIFFERENT? Is it because they want something different or because they ARE different?
Entrepreneurship is a way of life. What it takes to be successfull in today's market place?
What is your story? Do you remember the hardship of starting your own business? Who was there for you when you made that decision to follow your dream? What you had to sacrifice along the way, to step up? Who helped you kick start? What is your ecosystem looking like? Do you feel resourceful in front of challenges and red type? Are you responsible for your success? Who is responsable for your failure?
Is it really possible that the eye color of people plays a role in their fortune?
Why the Blue- Collar Millionaires are obsessed with Blue eyes partners? 80% of millionaires who are looking for dating partners, are flexible on their partners' eye color, they would be attracted to people with blue eyes.
ENTREPRENEURS, actually...Say Yes!
Our Speacial guests today are from Los Angels, California, and they always believed that Entrepreneurship is in their genes. Entrepreneurship, actually, is the ecosystem where you take responsibility for, both, your success or failure.
What is your story? Are you an Entrepreneur at heart? What is your legacy?
6.00 PM - 8.00 PM/ GMT
Radio Presenters Serah Lister - London and Marina Nani - Los Angeles
Internet marketing is often a bottomless abyss, swallowing your entire budget and leaving you with very little to show for it.
It’s a challenge for entrepreneurs to figure out where to invest their precious marketing dollars in a cost effective way.
Tune in as host Hanna Hasl-Kelchner welcomes digital marketing pro Steve Hamm who will help us make sense of the on-line landscape and prioritize what’s realistic for small and mid-size businesses to accomplish with their digital marketing dollars.
Steve has a deep background in marketing and business development. He was a standout contributor from his early days in marketing and sales with $28B GlaxoSmithKline, having compiled a consistent record of personal achievement in developing growth strategies, revitalizing mature product lines, launching new products and generating increased sales and profits for his employers and clients.
He’s a creative thinker and skilled at zeroing in pinch points. He uses those talents to craft strategies respectful of your budget and time constraints to find solutions and identify new business opportunities.
His education includes an MBA in Management and Marketing from Wake Forest University and a BS degree in Microbiology and Biochemistry from East Tennessee State University. He’s currently rolled up his achievements and experience as the owner of MaaS Pros Raleigh Durham, helping small to medium sized businesses "get found" online, convert visitors into qualified leads, and convert those leads into sales for your bottom line.
Steve is also the co-author of the book: 17 Legal Ways to Double Your Income.
Business Confidential is proudly sponsored by the Legal Leverage® Academy, a division of Business M.O., LLC.
Listen to expert business advice and thought leadership to grow and improve your business with Howard Lewinter, business advisor to CEOs, presidents and business owners for over 25 years.
Today's 5 minute Talk Business With Howard podcast topic is... When Was The Last Time You Did An Overview Of Your Business?
CEOs, presidents, founders, business owners across the United States trust Howard Lewinter's business advice to solve business problems, increase business profits and live entrepreneurial dreams of running a successful business with less stress.
For more business advice and business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
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