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What does etiquette have to do with business and more importantly why should you care? Tune in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse as they talk about business etiquette and many things that are overlooked when applying fines to yourself and your business. Learn why not using proper etiquette in your business can actually be costing your business.
Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially. What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods? In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior? If you are a person of good character, tune in find the best ways of letting folks see your optimum side.
In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years. Reggie and Rebecca will take the best practices of American business to Accra, Ghana. The conversation focues on how business etiquette is key to setting their businesses apart from the competition.
Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.
Highlights from Reggie’s 20+ years in Human Resources:
Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
HR Director, British American Tobacco West and Central Africa
HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team
Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.
Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.
Barbara joins The Best Ever You Show to discuss her new book. The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success
Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)
Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you. Have you taken the time to find out what's appropriate and what's not? Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc. Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople. She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.
Tune into our women headliner's for the week: SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few. Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.
in Self Help
Our Back-to-School Etiquette series continues
Do you know whose responsible for the condition of the building and the bathrooms at your children's school or community center? Due to an overwhelming response to our Back to School Etiquette Show about school bathrooms with Dr. Tom Keating, Project CLEAN, he is joining us again for part three and introducing Rod Roberts, Plant Engineer with the DeKalb County School System.
If you missed part one and two you may go back and listen to the archives:
Part One link: http://www.blogtalkradio.com/etiquette-lady/2015/08/09/what-is-etiquette-anyway#.VcaTBmmvLmR.gmail
Part Two link: http://www.blogtalkradio.com/etiquette-lady/2015/08/23/what-is-etiquette-anyway#.VdpC4xmQWVI.gmail
This was one of the more challenging and interesting interviews I've done, mostly because I disagree with much of what she had to say. But my show is all about making you think, and this one certainly did that!
Grace Lee is an etiquette expert. With one foot in Japan and the other in the United States, she founded Grace Lee International to help businesspeople with international etiquette. What do you need to know when you are negotiating a deal with a Japanese firm? And you may be surprised how much dining etiquette varies from one part of the world to another. Some places, it's rude to leave food on your plate, in others it's rude not to.
But it was her views on a woman's job and who should raise the kids that's likely to be different from what you're used to. Check it out.
Smart Thinking coumes from smart thoughts generated by the guests, links, topics covered designed to educate, inform, stimulate and motivate listeners so they can have a competitive edge in the marketplace
What does it being an entrepreneur mean to you?
Financial security? Freedom to call the shots? Innovate? Expand into new products and markets? Sell to the highest bidder and buy an island in the sun? “Live the dream?”
Join host Hanna Hasl-Kelchner explore the magical and elusive mix of skills called entrepreneurship that can't be bottled or stuffed into a spreadsheet with serial entrepreneur and blu Cigs founder, Jason Healy.
Discover the business principles he applied to transform his 2009 dream of an electronic cigarette into the number one electronic cigarette in the US and a $135 million buyout by a Big Tobacco company in 2012, plus the down to earth advice he has for entrepreneurs like you to achieve more business success.
Jason’s Twitter profile says he is an aspiring recluse. As a result, it’s a great privilege and honor to have him share his wisdom and entrepreneurial insights on Business Confidential.
This program is proudly sponsored by the Legal Leverage® Academy, a division of Business M.O., LLC.
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