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What does etiquette have to do with business and more importantly why should you care? Tune in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse as they talk about business etiquette and many things that are overlooked when applying fines to yourself and your business. Learn why not using proper etiquette in your business can actually be costing your business.
Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially. What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods? In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior? If you are a person of good character, tune in find the best ways of letting folks see your optimum side.
In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years. Reggie and Rebecca will take the best practices of American business to Accra, Ghana. The conversation focues on how business etiquette is key to setting their businesses apart from the competition.
Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.
Highlights from Reggie’s 20+ years in Human Resources:
Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
HR Director, British American Tobacco West and Central Africa
HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team
Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.
Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.
Barbara joins The Best Ever You Show to discuss her new book. The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success
Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)
Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you. Have you taken the time to find out what's appropriate and what's not? Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc. Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople. She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.
Tune into our women headliner's for the week: SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few. Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.
If you’re running multiple business projects, you’ve probably wondered what’s the best way to structure all these ventures. Should you form one corporation to cover them all? Should you form an LLC for each one? You need to answer these questions from both a marketing and legal perspective.
Join Bill, Rick and Steve to discuss some of the best ways to explore these interesting options.
Bill Bernard – WFBLegalConsulting.com
Steve Smith – GrowthSourceCoaching.com
Rick Moscoso – Captivate365.com
BUSINESS SUCCESS STRATEGIES!
Call in at 646-200-0848 and join the discussion with business coaches and experts and Members of the LI Strategic Alliance Coalition Jerry Siegel, John Hill, Murray Kleiner, Jim McGowan and members of the Time to Play Foundation Doreen Guma and Gina Lollo.
This week's topic: Education: What do you need to learn and where can you obtain the knowledge? How prepared are you to take this risk? This session will cover organizations like LIASB and the New Entrepreneur Group along with prospective mentors (programs like Business Mentor NY and SCORE) as well as business coaches.
During Empower Half Hour we'll talk about proactive things each of us can easily do to make our businesses, and -- in general -- every day better. We'll motivate and empower ourselves and each other. The whole idea in this podcast is people helping people and collaboration equals success. We're all in this together!
Empower Half Hour is made possible by our sponsors. See sponsor information at www.TheEnjoyLifeProject.org
Time to Play Foundation, Inc., a not for profit 501c3 corporation with the mission and purpose to enrich the lives of others through programs, public awareness outreach activities, events and learning opportunities that further the concept of enjoying life. See ways to create "LIFE BALANCE" at www.TheEnjoyLifeProject.org