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  • 00:17

    Understanding Business Etiquette

    in Business

    What does etiquette have to do with business and more importantly why should you care?  Tune in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse as they talk about business etiquette and many things that are overlooked when applying fines to yourself and your business.  Learn why not using proper etiquette in your business can actually be costing your business.

  • 00:45

    Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices. 

  • 00:30

    The Benefit$ of the New Business Etiquette

    in Business

    Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially.  What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods?  In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior?  If you are a person of good character, tune in find the best ways of letting folks see your optimum side.  

  • 01:03

    Barbara Pachter - The Essentials of Business Etiquette

    in Business

    Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.


    Barbara joins The Best Ever You Show to discuss her new book.  The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success


    Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)

  • 00:47

    Is Business Etiquette the New Currency for Business Success in Africa?

    in Business

     


     


    In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years.  Reggie and Rebecca will take the best practices of American business to Accra, Ghana.  The conversation focues on how business etiquette is key to setting their businesses apart from the competition.


    Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.


    Highlights from Reggie’s 20+ years in Human Resources:



    Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
    Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
    HR Director, British American Tobacco West and Central Africa
    HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team


    Rebecca Mark-Hansen


    Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.


     

  • 00:31

    International Business Etiquette Essentials

    in Marketing

    Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you.  Have you taken the time to find out what's appropriate and what's not?  Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
    On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc.  Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople.  She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.

  • 00:56

    Jacqueline Whitmore, Acclaimed Business Etiquette Expert

    in Entrepreneur

    Tune into our women headliner's for the week:  SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few.  Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.

  • 00:04

    BDS-Business Development Sessions by 321SETAPPOINTMENTS.COM

    in Business

    Today’s show is a short overview of 321SetAppointments.com’s Business Development Sessions…also referred to as BDS.


    What is BDS?


    Simplified, BDS is a combination business development, sales training and virtual marketing system to help companies maximize profits by: improving sales processes, finding new clients and offering short-term funding, if necessary.


    Why BDS?


    BDS is the closest set of solutions business owners can access AFFORDABILITY to ensure they are focusing on the top core competencies that ensure success and profitability. Every business should be concerned if they continually want to reach or surpass sales revenue goals.


    Let’s cover the three BDS areas: business development, sales training and virtual marketing:


    Business development


    Business development, in short, means helping your company stay tuned in to business issues and concerns to stay at the top of your game.


    Sales Training


    Sales training is available to your company’s sales staff to help them consistently find new customers. If you don’t have a formal sales training program, growing your business could be at great risk


    Virtual marketing support


    Virtual marketing is a powerful, affordable sales platform where you can outsource lead generation, prospecting and appointment setting to 321SetAppointments.com.


    BDS is available to Dentists, I.T. Firms, CPAs, Hair Salons/Stylists, LASIK Surgeons, Cosmetic Surgeons, Brokers/Realtors, Insurance Agents, Automotive shop owners and most traditional business owners in the US, Canada and soon, Latin America.

  • 00:35

    Why Business Continuity

    in Business

    On February 10, my guest will be Michael Chaly.  A veteran of the United States Navy, and a former analyst with the Department of Justice, Michael has over 20 years of business continuity, threat analysis, and crisis management experience. Michael has an MPA in Emergency & Disaster Management (Pi Alpha Alpha), and an MA in Military History, specializing in low-intensity conflicts.  He has earned several industry certifications, including a BS-25999 from the Business Continuity Institute and an Emergency and Crisis Management certification from the Israeli Military Industries Academy for Security and Anti-Terror Training. He has professional experience with both large and small consulting firms focusing on business continuity and crisis management engagements across a range of industries at all levels of service.

  • 00:06

    What Is Vital To Your Business Success?

    in Business

    Listen to today's Talk Business With Howard 5 minute podcast with business expert - strategist - and advisor to CEOs, presidents and business owners, Howard Lewinter: What Is Vital To Your Business Success?

  • 00:17

    Embrace "yes" Embrace "no" -Healing the healing business with coach Cindy Sharp

    in Spirituality

    In a short 15 minutes Cindy will share ways to spark your business with love, pull in new clients and show you how create raving loving fans.


    "People get knocked down and people get back up. It's all part of the human experience. It's what you do when you’re on your knees and you do when you are standing tall that makes the difference! " ~ Cindy Sharp


    Tags: Spirituality, Spiritual growth, Spiritual business, spiritual growth, success, success coaching, life coaching, psychic, mediation, medium, mediumship, energy healing, energy, energy healing, love, light worker, light workers, energy medicine