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Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular. We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization. The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.
ABOUT JENNIFER BROWN:
Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.
Highlights from Jennifer’s 25 years in Human Resources include:
Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
Senior and Staff Consultant at Anderson Consulting (Accenture).
Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices.
Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially. What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods? In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior? If you are a person of good character, tune in find the best ways of letting folks see your optimum side.
Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.
Barbara joins The Best Ever You Show to discuss her new book. The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success
Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)
Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you. Have you taken the time to find out what's appropriate and what's not? Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc. Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople. She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.
Tune into our women headliner's for the week: SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few. Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.
Join Nancy Reid & Lisa Smith – publishers of SuccessExpressMagazine.com, for Big Blend Radio’s Success Express business and career show, airing live from the historic Best Western Coronado Motor Hotel in Yuma, Arizona.
- Tiffany Nielsen - Founder & CEO of Premier Etiquette, and co-author of ‘The Power of Civility’ and ‘Incredible Business’.
- Dawn Bryan – Best-selling author of ‘The Art and Etiquette of Gift Giving’ and ‘Elite Etiquette’, and founder of Qualipedia ™
- Corey Poirier - Award-winning professional keynote speaker, publisher of Island Business News, best-selling author of Conversations With book series, and radio host of Conversations with Passion’.
- S. Ward Heinrichs, Esq. – Partner at Backstrom & Heinrichs Attorneys at Law in San Diego, California.
Due to a scheduling conflict Alan will not be able to join us. So during this show we will be talking about business etiquette, including why it is people don't return phone calls. I welcome your input as we explore this topic and see if we can discover some solutions to this issue.
Join us today on Women Leading the Way Radio as Cecile Bereal, your host of Serving Up Diversity, interviews Jill Addison, On-line Video Producer at Jill Addison.com.
Jill loves blending the creativity of video production with the strategic thinking of online video marketing to attract new clients to your business. She saw how her husband had started his own video production company, and thought, “I bet I could do that!”
Cecile Bereal is your host of Serving Up Diversity, a show designed to showcase the value of diversity and inclusion in the workplace and to examine best practices among stellar companies striving for a cohesive and diverse workforce.
Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
Today's Talk Business With Howard radio show topic is: An Observation About Business People With Million Dollar Incomes.
CEOs, presidents, founders, business owners across the United States trust Howard Lewinter's business advice to solve business problems, increase business profits and live entrepreneurial dreams of running a successful business with less stress.
For more business advice and business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Business Life Transitions is a radio show that talks about you and your business. It will help you understand how to re-invent yourself, your business, and your life.
Join Brian Basilico & Jan Marino every Monday Morning at 9am CST.
His best selling book, “It’s Not About You, It’s About Bacon! Relationship Marketing in a Social Media World!” simplifies the way social networking can help you grow your business.
Recognized as one of the Top 40+ Digital Strategists in Marketing for 2014.
YOU are the product. YOU are valuable. YOU are on a mission and Jan can help guide you become even more successful. She's the manager of the Linkedin Chicago group (87,000 members) and a business owner-High Gain Companies, Inc.
Tonight we will be discussing etiquette. You know that thing your parents tried to teach you even though they super ratchet. People should be allowed to act and speak as they please, we agree, and that's why we are going to try to teach you a more proper way to be yourself. From dressing appropriately for the occasion to social media. We got you covered. Join in on the conversation!
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