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  • 00:45

    Effects of Business Etiquette on Employee Satisfaction and Retention

    in Business

    Cynthia Lett, Executive Director of the International Society of Protocol & Etiquette Professionals and The Lett Group and Jennifer Brown, Owner of PeopleTactics, LLC, discuss the nuances of business etiquette and appropriate social skills to the success of businesses in general and small businesses in particular.   We will focus on specific social skills that affect employee job satisfaction and thus lengthy retention with the organization.  The cost of losing an employee due to interpersonal conflicts is high and the public relations factor is even higher and more critical.  


    ABOUT JENNIFER BROWN:


    Jennifer Brown is the founder of PeopleTactics LLC and is devoted to helping small business owners implement solutions to prevent Human Resources (HR) problems that can drain them of their time, money, and energy. Small business owners work with Jennifer to help them build stronger employee relationships, understand and comply with employment laws, establish strategies and policies, and set up easy-to-use HR systems to consistently avoid problems.


    Highlights from Jennifer’s 25 years in Human Resources include:



    Undergraduate degree in Business Management and an MBA, both with concentrations in HR and Organizational Development.
    Earned and maintains the Senior Professional in Human Resources (SPHR) certification.
    Held a variety of Senior Leadership Human Resources roles at Freddie Mac.
    Senior and Staff Consultant at Anderson Consulting (Accenture).
    Adjunct faculty member at the University of Maryland's Robert H. Smith Business School; developed and taught Human Resources, Employment Law, and Organizational Development courses.
    Works with many small business owners—including start-up, existing, and mature businesses—to help them establish and maintain their HR practices. 

  • 00:47

    Is Business Etiquette the New Currency for Business Success in Africa?

    in Business

     


     


    In this episode, Cynthia Lett interviews Reginald and Rebecca Mark-Hansen - professional business entrepreneurs from Ghana who have been expats in the United States for the past 4 years.  Reggie and Rebecca will take the best practices of American business to Accra, Ghana.  The conversation focues on how business etiquette is key to setting their businesses apart from the competition.


    Reginald Mark-Hansen is an International business focused Human Resources Professional and the founder and Chief Ideation Officer of the newly established Ghana based Hansen Human Capital, a specialized HR firm focused on helping businesses especially SMEs use proven and customized data driven HR methods to enhance the workplace environment and the bottom line.


    Highlights from Reggie’s 20+ years in Human Resources:



    Global Head of HR, Advisory Services International Finance Corporation, a member of the World Bank Group.
    Head of HR, Shell Africa Downstream, Francophone and Portuguese Markets
    HR Director, British American Tobacco West and Central Africa
    HR Lead – Shell Downstream Africa, Mergers, Acquisition and Divestment team


    Rebecca Mark-Hansen


    Rebecca is a result focused financial, customer services and logistics professional. She is the co-founder of the Ghana based ‘All Things Rental’, an events, light equipment rental and moving services firm focused on delighting its clients. Rebecca brings exceptional customer service insights and how its effective positioning generates impactful business outcomes.


     

  • 00:30

    The Benefit$ of the New Business Etiquette

    in Business

    Courtesy, my friend, is kindness which not only boosts your reputation, it literally boosts your own stock - (stock people take of you and that they hold in your company.) Host Bart Jackson invites the reigning guru of business etiquette, Ms. Mary Mitchell, noted author, columnist and international consultant, to show how to conduct yourself and your business most personally - and most beneficially.  What are the most beneficial procedures for using the smartphone - making texts - sending e-mails - and dealing with all the new communication methods?  In those many personal face-to-face communications, what are the most polite and effective words & methods of behavior?  If you are a person of good character, tune in find the best ways of letting folks see your optimum side.  

  • 01:03

    Barbara Pachter - The Essentials of Business Etiquette

    in Business

    Barbara Pachter is a leader in the business etiquette field, with over 20 years’ experience as a trainer and coach. Her first book The Prentice Hall Complete Business Etiquette Handbook in 1995 helped set the standard for the field, and her most recent book The Essentials of Business Etiquette continues to establish etiquette guidelines for the ever-changing workplace. She has given more than 2,100 presentations throughout the world, including the first-ever seminar for businesswomen in Kuwait. Her clients include Bayer, Campbell Soup, Chrysler, Con Edison, Microsoft, Princeton University and Wawa.


    Barbara joins The Best Ever You Show to discuss her new book.  The Essentials of Business Etiquette; How to Greet, Eat, and Tweet Your Way to Success


    Pachter is also adjunct faculty in the School of Business, Rutgers University. (www.pachter.com)

  • 00:31

    International Business Etiquette Essentials

    in Marketing

    Whether it's a first time phone call, a face to face meeting to introduce your product at a trade show, or a working lunch or dinner, how you behave will tell your foreign customers a lot about you.  Have you taken the time to find out what's appropriate and what's not?  Do you respect them and their culture or are you in such a hurry to sell them something that you can't be bothered?
    On this week's edition of Export Success, I'll be speaking with internationally-known business etiquette authority Ann Marie Sabath, founder and President of At Ease Inc.  Ann Marie has consulted with firms around the world, and is the author of numerous books on etiquette for international businesspeople.  She's travelled the world to share her knowledge and insights, and to help companies large and small avoid the kinds of cultural gaffs that can short-circuit even the best business ideas.

  • 00:56

    Jacqueline Whitmore, Acclaimed Business Etiquette Expert

    in Entrepreneur

    Tune into our women headliner's for the week:  SONY Co-chair Amy Pascal, Michelle Flournoy, Hillary Clinton, Malala Yousafzai. This week's feature is Jacqueline Whitmore, world reknown "Etiquette Expert". She is also the founder of The Protocol School of Palm Beach, a premier business etiquette consulting firm dedicated to helping executives polish their professionalism, enhance their interpersonal skills, and improve their personal brand. For more than a decade she has provided communication and leadership training programs, keynotes, and executive coaching to U.S. Department of Defense, Deloitte, Ernst & Young, Booz Allen Hamilton, Sprint, Caterpillar, Bloomingdale's, Burger King Corporation, and The Hartford Financial Services Group, just to name a few.  Jacqueline is the author of Poised for Success (St. Martin's Press, Nov. 2011) and Business Class: Etiquette Essentials for Success at Work (St. Martin's Press, 2005). Jacqueline has appeared on ABC's 20/20, The Fox Report with Shepard Smith, CNN's Anderson Cooper 360°, The Daily Show with Jon Stewart, ExtraTV, CNBC, and FoxBusiness.com. She is the resident etiquette expert on the local CBS affiliate, WPEC News 12. She is a frequent guest on national and international radio talk shows and has appeared on National Public Radio's Motley Fool and Marketplace.

  • 02:56

    Business Etiquette, Customer Service & Employment Law

    in Business

    Join Nancy Reid & Lisa Smith – publishers of SuccessExpressMagazine.com, for Big Blend Radio’s Success Express business and career show, airing live from the historic Best Western Coronado Motor Hotel in Yuma, Arizona.
    Featured Guests:
    - Tiffany Nielsen - Founder & CEO of Premier Etiquette, and co-author of ‘The Power of Civility’ and ‘Incredible Business’.
    - Dawn Bryan – Best-selling author of ‘The Art and Etiquette of Gift Giving’ and ‘Elite Etiquette’, and founder of Qualipedia ™
    - Corey Poirier - Award-winning professional keynote speaker, publisher of Island Business News, best-selling author of Conversations With book series, and radio host of Conversations with Passion’.
    - S. Ward Heinrichs, Esq. – Partner at Backstrom & Heinrichs Attorneys at Law in San Diego, California.

  • 00:31

    Win from Within

    in Entrepreneur

    Beverly Lewis is a Speaker, Executive Trainer, Author Strong teams, enduring relationships and dynamic, healthy organizations are built when this energetic business catalyst brings her brand of business from the heart. Beverly is the CEO (Chief Encouragement Officer) of BeverlySpeaks.com. Team-building is a top priority for her as she believes healthy relationships are the foundation for success. Her first book, Win From Within: The Heart of Success and Significance is born out of 35 years of work with over 10,000 professionals, in-depth research on leadership, communication and lessons from her entrepreneurial ventures. Beverly is a Master Communicator with an extensive background in sales and business management. She is gifted at addressing the dysfunction in teams with a grace that activates positive change. She inspires possibility thinking and infuses her audiences with hope. Beverly’s practical experience, proven leadership, a natural gift of enthusiasm, coupled with discernment and well-developed communications skills make her uniquely qualified to teach success principles and strategies. Workshops and Keynote Topics Include: A Winning Culture: The Art and Science of Creating an Extraordinary Workplace Mastering the Art of Workplace Relationships Getting the Best of Stress Before It Gets the Best of You Building Trust and Respect: The Essentials of Business Etiquette & Social Media Manners 7 Keys to Navigating Change Beverly@BeverlySpeaks.com ? 850-773-0004 ? BeverlySpeaks.com

  • 00:50

    Topic Change - Business Etiquette

    in Entrepreneur

    Due to a scheduling conflict Alan will not be able to join us. So during this show we will be talking about business etiquette, including why it is people don't return phone calls. I welcome your input as we explore this topic and see if we can discover some solutions to this issue.

  • 00:21

    Etiquette- for pets... and humans... how it applys to both

    in Pets

    PAWSitive Radio...your leading source for all things leadership, success and resilience...in the corporate and animal world. Your go to show for living a well life at work and at home! Join Host Charmaine Hammond, business and leadership expert, professional speaker, bestselling author and Toby the dog's pet parent.


    Charmaine interviews guest Amy Shojai. Amy a certified animal behavior consultant, and the award-winning author of 30 best selling pet books tAmy has been featured as an expert in hundreds of print venues including The New York Times, Reader’s Digest, and Family Circle, as well as national radio and television networks such as CNN, Animal Planet’s DOGS 101 and CATS 101. She’s been a consultant to the pet products industry and a host/program consultant for select “furry” TV projects.


    Later, Charmaine talks about ways to more etiquette in the workplace and how we can apply Amy's tips to humans!  Healthy workplaces are resileint workplaces.


    To find out about our upcoming Million Acts of Kindness Tour or to order a copy of Toby’s books check out our Facebook Page  https://www.facebook.com/TheOriginalTeamToby    For people who love to travel, please check out canadiantraveller.com for awesome destinations, travel tips, bucket-list adventures and so much more.

  • 00:05

    Do You Have A Top 10 List For Your Business?

    in Business

    Listen to expert business advice and thought leadership to grow and improve your business with Howard Lewinter, business advisor to CEOs, presidents and business owners for over 25 years.


    Today's 5 minute Talk Business With Howard podcast topic is... Do You Have A Top 10 List For Your Business?


    CEOs, presidents, founders, business owners across the United States trust Howard Lewinter's business advice to solve business problems, increase business profits and live entrepreneurial dreams of running a successful business with less stress.


    For more business advice and business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.

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