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Tara shares how she built a consulting firm, Bellrock, to a million dollar company. She discusses management best practices, systems you need, and the importance of building value in your firm.
Jeff will share expert knowledge and first-hand experiences of customer service, customer experience, leadership development, and culture transformation to companies in all industries.
The Leadership Center is a resource for leading organizations interested in benchmarking many of the business practices that led to The Ritz-Carlton Hotel Company, L.L.C. becoming a two-time recipient of the Malcolm Baldrige National Quality Award.
customer service/experience training, leadership development, culture transformation advisors, executive education training, keynote speakers and presentations, courses and workshops, patient care and healthcare advisory services, employee engagement training
Adrian Wood at Lunch with DriveThruHR at Lunch with DriveThruHR @bryanwempen @williamtincup & @thehrbuddy
DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals. Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time. The radio program is hosted by @bryanwempen @williamtincup and @thehrbuddy The #1 HR show, with amazing HR conversations and follow us on the twitters at @drivethruhr and #dthr.
Call Centers continue to be the prime point of contact for customers. However, over the past several years IVR's, Websites, Social Media, etc have changed the way customers interact with your business. BenchmarkPortal is introducing a multichannel benchmark survey designed to capture valuable performance data for these various contact channels. We will unveil the survey and provide insights on key performance metrics that should be captured and monitored for these multiple channels.
Playing a key role in its development, BenchmarkPortal's Director of Research and Analysis, John Chatterley, will be joining the call today to shed more light on this emerging culture and the first survey in the industry that takes that into account.
The TalentCulture #TChat Show is back live on Wednesday, June 11, 2014, from 6:30-7:00 pm ET for radio, 7:00-8:00 pm ET for the Twitter chat.
Last week we talked about how to have a transformative onboarding experience for new hires, and this week we’re talking about the power of workforce culture and continuous talent mobility.
According to 2013 SuccessFactors WFA Benchmarking Data, normal voluntary turnover is 8.9% annually compared with 18.8% voluntary turnover for hires with their first year of employment. That’s more than double.
It’s no wonder companies struggle to retain top talent from the moment the ink is dry on the new hire paperwork. Plus, once onboarded, networked and contributing, every single employee is a perpetual candidate and a growth opportunity for the company at large. In turn, providing a continuous mobility experience to your workforce that includes the flexibility to dial up and down their level of contribution, while ensuring they’re career paths are personalized growth opportunities, are the keys to retaining knowledge and your competitive edge.
Why look outside first when you already have an internal talent community and referral network? You invest a lot in your talent up front and to lose them quickly because of little to no nurturing empowers your competitors, not your company.
Join #TChat co-creators and hosts Meghan M. Biro and Kevin W. Grossman as we learn more about the power of workforce culture and continuous talent mobility with this week’s guest: Tracey Arnish, SVP of Talent at SAP.
Thank you to our sponsors and partners: RIVS, GreatRated of Great Place to Work, TalentWise, GloboForce, SAP/SuccessFactors, PeopleFluent, Red Branch Media and HRmarketer Insight.
The Omega Leadership Series is a weekly show that is designed to bring the styles and principles of the Omega Leader to those who lead. Laurie Beth has captured, coined and written about the "Omega Leader" for over a decade. How Jesus recruited, managed and led his team of twelve is our model of Omega Leadership. Taking both the Alpha and Beta styles of management, Jesus added the 'Omega' principles to the mix. He knew that leading others looked and felt different than his present day examples. Laurie Beth continues to capture Jesus' style, teachings, and examples of leadership in her messages, writings and programs. Here in the Omega Leadership series each week we unpack some of those principles so that listeners, leaders, and followers can benefit from the 'Omega Leadership Model.' This week Laurie Beth Jones will be talking about the principles of the Omega Leader and Spiritual Formation. Focusing on the principle of Grounding: Cross-Industry Benchmarking & Valuing Diversity. We will look at some teachings about how 'The Omega Leader' calls us to develop and implement the Excitement in our Spiritual Development. We look forward to sharing with you.
This week on Franchise Friday, host Paul Segreto is joined by Isabell Estes, franchise owner and marketing guru. Paul and Isabell will discuss how to achieve life balance through franchising. Isabell will discuss her personal experience of breaking the glass ceiling as a woman in the franchising industry.
About Our Guest
Isabell Estes is the franchise owner of The Entrepreneur’s Source in Tulsa, Oklahoma, an international network of business ownership coaches who work with individuals and companies considering franchising as a career alternative or a method of expansion. She also provides B2B coaching and support to existing businesses. Prior to opening the Tulsa branch, she worked several years in marketing and public relations for Tele-Communications Inc., Tulsa Public Schools and TV Guide. She also had her own public relations and marketing consultancy called Estes Communications. She opened the Tulsa office of The Entrepreneur’s Source in order to assist others in what she did for herself.
A graduate of the University of Tulsa, her breadth of business experience includes driving brand awareness for a national cable network; corporate restructuring of the largest domestic cable operator in the world; benchmarking best-practices companies such as Southwest Airlines and Federal Express; lobbying at the state and federal level; media training top executives and developing and implementing strategies that have led to consecutive and successful bond elections. She is a past board president of Leadership Tulsa, a SCORE counselor and a member of Fellowship Bible Church. She is the 2008 Women in Business Champion for the Tulsa Metro Chamber of Commerce, the 2009 Women In Business Champion for the Oklahoma SBA, 2013 WEBB Crystal Award winner and 2013 Marketing Trendsetter Award winner.
Tim Gillette is author and creator of the Rock 'n' Roll Keys To Business Succcess. Using Music, Motorcyles, and Mentorship to create entrepreneurs who stand out as leaders in business. Each week we share with our guest how they help entrepreneurs become leaders.
Join us today with Guest:
Casey D. Eberhart is one of the most in-demand Keynote Speakers and Strategists in the world. He is known for his engaging and entertaining style, as well as, his mastery level knowledge of Internet marketing, social media and digital content creation.
His audiences rave about his ability to provide immediate value to businesses seeking to accelerate their results. He is committed to getting results and has built his career studying and developing business best-practices to help others master collaborative digital marketing.
He is CEO of an International Digital Networking and Content Publishing Network, the President of The Ideal Networker AND a seasoned International Platform Speaker and Author. He has successfully built and sold over a dozen companies in diverse industries and markets.
Casey is considered by many to be one of the world's foremost digital strategists. He consistently provides best practices, benchmarking ideas, and business resources to his clients from thousands of personal connections and his own suite of solutions.
Casey is often described as a serial entrepreneur, business strategist, author, speaker, and even a “high-performance resource"; but his incredible track record of consistently exceeding expectations with his clients has earned him the most important title ever, “my mentor”, as claimed by many.
On this episode, our CEO Ted Hart will discuss corporate giving, including insights on international giving, in the context of CECP's new report, Giving Around the Globe. Featured on the show will be Carmen Perez, CECP's Manager of Measurements & Standards.
Carmen leads the organization’s global research, including implementing the Global Guide reporting standard and authoring the publication Giving Around the Globe. Carmen was instrumental in the creation of the new standard published in the Global Guide to What Counts, released in June 2011. She also manages CECP’s engagement with international stakeholders and leads CECP’s customized benchmarking services, an exclusive benefit to CECP companies.
Find out how social media is changing the game in competitive intelligence and benchmarking. Learn how to hack the competition and WIN every time - using social media.
Lux Narayan is the CEO and Co-Founder of Unmetric Inc, the Social Media Benchmarking company. Unmetric is is a pioneer in the social media competitive intelligence space, and is quickly carving & owning a niche for itself in providing unique analytics across social media platforms like Facebook, Twitter, YouTube & Pinterest.
Unmetric has operations in the US & India, and Lux divides his time between these geographies and new markets that the company is looking into entering. He is also a co-founder at ShareMyCake Charitable Foundation, a non profit that focuses on raising a more ‘giving’ generation of kids. He continues to be a director at Vembu Technologies, a company he previously co-founded.
A graduate of IIT Madras & IIM Calcutta, the greater part of his (almost) two decades of work experience have been at the helm of startups. The remaining years encompassed various roles in advertising, media and entertainment.
Today on Jump-Start Your Day!
Are You READY to START, BUILD, OR FIX Your BUSINESS?
Shaune B. Arnold, Esq.
BUSINESS ATTORNEY / BUSINESS CONSULTANT / CORPORATE TRAINER
Shaune B. Arnold, Esq. is a practicing transaction attorney in Los Angeles, California. A graduate of UCLA, with a Bachelor of Arts degree in Psychology, and of the University of California Hastings College of the Law, Attorney Shaune brings to bear more than 18 years of experience providing General Counsel advice to start-up, emerging growth and traditional businesses of widely varying industries to help them meet their expansion needs.
Platinum Tower, LLC is a corporate resource firm that produces training and educational products for entrepreneurs. The company’s vision is to provide excellent benchmarking tools and resources to strengthen the success rate for start-up and existing firms. Visit: http://businessbootcamponline.com/
Mitchell Productions: Offering Stylish Web Designs for small businesses, authors, coaches, consultants, non-profits or churches. www.Mitchell-Productions.com
The B.I.G. Business Conference is designed for small businesses seeking BIG results.www.BIGBusinessConference.com Conference begins 2/17/14
ROSANNE D'AUSILIO, Ph.D., an industrial psychologist, consultant, master trainer, best selling author, executive coach, customer service expert, and President of Human Technologies Global, Inc., specializes in human performance management. Over the last nearly 25 years, she has provided needs analyses, instructional design, and customized, live customer service skills trainings as well as executive/leadership coaching. Also offered is agent and facilitator university certification through Purdue University’s Center for Customer Driven Quality.
Known as 'the practical champion of the human,' she authors 7 best sellers “Wake Up Your Call Center: Humanize Your Interaction Hub,” 4 ed, “Customer Service and the Human Experience,” “Lay Your Cards on the Table: 52 Ways to Stack Your Personal Deck (includes 32-card deck of cards)—motivational and inspirational readings, How to Kick Your Customer Service Up A Notch: 101 Insider Tips, How to Kick Your Customer Service Up A Notch: ANOTHER 101 Insider Tips, The Expert’s Guide to Customer Service, The Expert’s Guide to Customer Service, Volume II as well as her popular complimentary ‘tips’ newsletter on How To Kick Your Customer Service Up A Notch! at http://www.HumanTechTips.com
Rosanne is also a Certified Call Center Benchmarking Auditor through Purdue University's Center for Customer Driven Quality. This certification training focuses on the access and use of key performance data to help better understand benchmarking results so as to advise on practical solutions for improvement.
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