• 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 02:59

    Tony Trupiano: The Voice of the People for Friday, March 27, 2015

    in Politics Progressive

    On Friday, March 27, 2015 joining Tony on The Voice of the People is:


    Don’t forget we now have an App for the show.  Just visit Igluradio.com and download it today.



    David Hecker, President of the American Federation of Teachers, Michigan is back this week with his thoughts on a new state Superintendent and a new organizing effort.
    Katy Kibbey the Director of Program Operations joins Tony to discuss literacy and their efforts to help with this increasing focus on this critical topic.
    State Representative Erika Geiss educates all of us on a breast milk bank that is proving to be beneficial, but is it safe, controlled and fair?  The answers may just surprise you.
    On Monday a peaceful protest will be taking place at Oakland University, and this is a student based protest to remind us ALL the women have choices and those that hate that they do will do just about whatever it takes to deny them those choices.  Stay tuned.
    Dan Calabrese, our conservative columnist and commentator is back this week with a grab-bag full of topics.  Listen in to hear what’s on his mind this week.
    Our Sports Editor in his new time slot, and a new weekly time slot, ends the show talking about the Sweet 16, NBA Playoff chances and the beginning of the end of Spring Training in Major League Baseball.


    You are always welcome to join us on-air by calling 855-381-8795. Find us on Facebook by searching for Tony Trupiano: The Voice of the People and AUNAmerica, and on Twitter @tonytrupiano and @aunamerica.


     

  • 01:27

    MCM Radio: Tennessee Titans Have A Golden Ticket

    in Sports

    With the news last week that Tommy Smith was retiring from the Titans and the team will be looking to hire a Nashville-based CEO to lead all football operations, things are getting pretty interesting. For the first time in the history of the franchise the Titans' buck will stop at someone who has absolutely no relation or personal connection to Bud Adams.


    On tonight's episode, which starts live at 8:00 pm CST, hosts August West and Danomite will react to the news and break down what Titans fans should be looking out for over the next few months. We'll also discuss the latest developments related to the 2015 NFL Draft and free agency.


    And be sure to check out Music City Miracles for all of your Titans needs!


     

  • 01:03

    RNN - Middle East Update First Hand w/Vallely and Najjar

    in Politics

    We appreciate the return of General Vallely, of Stand Up America, and joining him, Colonel Nagi Najjar.  We will continue the discussion of the current international picture; and can address the many changes occurring in the Middle East. Both of these men have firsthand knowledge, and deep insight into the many nations of this region, to share with us. 


    The Republic News Network is a broadcast of the Republic for the United States. The purpose of the RNN is to reach out to the American People with our message of hope, that the American Republic has been restored. Thursday evenings each week we engage experts in business, industry, military, law enforcement, faith, intelligence and other patriotic Americans in an effort to inform the American People of important current events and at the same time educate our guest and listeners about the restored American Republic.


    RNN Schedule: Live on Thursday Evenings 9pm EDT/6pmPDT


    Check the Republic website often for General Information and Updates to keep you informed about the interim government restoring operations under the Constitution for the United States of America.


    Opinions stated by various contributors to the RNN are not to be considered as endorsed by officers and members of the Republic for the United States of America. Listeners are urged to use their own discernment to draw their own conclusions.

  • 00:59

    Life's Issues Radio with Lloyd Rosen

    in Self Help

    Life's Issues Radio with Lloyd Rosen with his guest Richard Smith & Dean Roberts:


    Richard H. Smith, Ph. D., is a Professor of Psychology at the University of Kentucky (Ph.D. The University of North Carolina at Chapel Hill). His research is on social emotions such as awe, envy, and schadenfreude. He has edited a volume on envy, Envy: Theory and Research, Oxford University Press, 2008, and has a recent book on schadenfreude, The Joy of Pain: Schadenfreude and the Dark Side of Human Nature, Oxford University Press, 2013


    Dean Roberts -  I was born in 1939 got kicked out of school at age 16 Was given an early discharge for the Navy in 20 got married at 22 and had two children within three years. Some time in my late 20s I started to read and study Marcus Aurelius book meditations and think and grow Rich by Napoleon hill When my parents retired from the family steel rule die business in 1976 we were doing around $100,000 a year in sales. By 1981 my company had become the largest manufacturer of diecut dollhouse kits in the world we were doing about $4 billion in sales with over 40 employees. I had the good fortune to attract some really great people that took full responsibility for all the day-to-day operations. This enabled me to travel study meditate exercise and play way too much tournament poker. So now in the final stage of my life I would like to share with younger people some of the useful things that I've learned over the years. My daughter son and grandson are operating the business today it's Greenleafdollhouses.com

  • 02:52

    CHINESE MAFIA AUTHOR & MONSTER CREATOR

    in Entertainment

    Tim Lilly was born in Washington D.C. on January 16th, 1965. At the age of 3 his family moved from Virginia to Taiwan while his father served in Vietnam as the Director of Air Operations for Air America in Military Region 2 based in Nha Trang. In 1973 the Paris Peace accord was signed thus ending American involvement in the war and Vietnam was declared safe for U.S. Dependants, subsequently; he and his family relocated there shortly after the treaty was signed. On April 1st, 1975 Tim and his family left Vietnam just before Saigon fell to the North Vietnamese Army on April 30th. They had visited Hawaii several times on vacation and decided to make that their home. His father started a real estate business where Tim began to work at the age of 14. He eventually came to run the company in 2005 but it was decimated by the Great Recession of 2008 and closed its doors on June 30th, 2009. Tim Lilly has been a lifetime martial artist and speaks Mandarin due to his living in Taiwan at such a young age. He is now exploring a career in acting, martial arts stunt work, and is now an author. His first work of fiction; "Wode Susu-My Uncle-A Story Of The Chinese Mafia", is a ground breaking look into the inner workings of the most secretive criminal organization the world has ever known.


    Also on Hammer 96.7, special fx horror king, Ward Benoit---


    Ward Benoit has been in this business for a little over 3 years!! In that time he has been in or worked on 6 local feature films (Creeping Crawling, Little Bi Peep, Cryptid, Future Stakes, Dead Burger and Dr Acid Face) 3 short films (Fresh Meat, Home, Invisible Guest) 3 webseries (The May Files, The Monster of the Week, Super Knocked Up) & 5 music videos!! Ward is proud of his accomplishments and in between films he has been doing some photo shoots! He's done The Butcher Shop, Terminator vs Zombies, Santas Slay, and the latest one called "The Shoot"!

  • 00:57

    Facilitating eCommerce Efforts; A New Approach To Urgent Care

    in Business

    Cleveland Brown of Payscout talks about how ecommerce small businesses can export their products and collect consumer funds.


    Elan Katz CEO Combines Businesses to Create Concierge Healthcare Model


     


    Successful small business leaders, experts, accountants, lawyers and other specialists offer advice, guidance, strategies and suggestions to help small business managers increase profits, add sales, better manage cash flow, improve employee management and streamline operations.


    Download, read the latest free issue of Small Business Digest magazine. Click Here To Download

  • 00:30

    Aaron Mallary - The Soldiers Project

    in Health

    Aaron Mallary is honored to serve as the National Program Director of The Soldiers Project. Aaron enlisted in the US Navy in 1993 and served 14 years as a Combat Aircrew Flight Engineer on-board P-3C and C-130 aircraft. Aaron left active duty in 2007 and commissioned as a Field Artillery Officer in the California Army National Guard. Aaron deployed a total of nine times in his career and was awarded the Navy Commendation Medal with Combat V, and the Air Medal for his actions during combat operations in Iraq and Afghanistan. While on active duty, Aaron completed his BS in Management from American Military University and is currently completing his Masters degree in Psychology, Marriage and Family Therapy, at Brandman University. Aaron comes to us by way of Volunteers of Americas Supportive Services for Veteran Families (SSVF) program where he served as the Veteran Outreach Manager.

  • 00:10

    Kerri Swope covers important tax questions

    in Lifestyle

    TAX TIME THIS YEAR MAY MEAN UNEXPECTED TAX BREAKS FOR FAMILIES WHO HAVE HIRED HOUSEHOLD HELP THROUGHOUT THE YEAR.


     


    IT MAY ALSO CREATE CONFUSION SURROUNDING THE TAXES YOU MAY NEED TO PAY FOR BABYSITTERS, HOUSEKEEPERS, DOG WALKERS AND OTHERS.


     


    Life Lessons presents TAX EXPERT KERRI SWOPE to answer key questions.


     


    1.    WHAT IS A GOOD TEST FOR FAMILIES TO DETERMINE IF THEY HAVE TO PAY TAXES ON HOUSEHOLD HELP?


     


     


    2.    WHAT ARE THE TAX RESPONSIBILITIES FOR EMPLOYEES AND EMPLOYERS?


     


     


    3.    WHAT ARE SOME COMMON HOUSEHOLD TAX MISTAKES PEOPLE MAKE?


     


     


    4.    WHAT ARE SOME COMMON PAYROLL MISTAKES EMPLOYERS MAKE?


     


     


    5.     HOW CAN FAMILIES MAINTAIN A GOOD RELATIONSHIP WITH THEIR CARETAKER?


     


     


     


    Kerri Swope


    Care.com® HomePay™ Senior Director & Family Tax Expert


     


    Kerri Swope brings more than a decade of experience as a family tax expert and Senior Director of Care.com HomePay, the nation’s leading household employment specialist. With a mission to help families handle all the tax and legal obligations that come with employing a caregiver in the home, Care.com HomePay is the go-to resource for thousands of placement agencies, accountants, financial advisors and attorneys.


     


    Responsible for overseeing Care.com HomePay’s overall operations, Kerri uses her extensive background in the financial services industry to guide the company and serve clients in the most efficient and effective manner.


     


     

  • 02:12

    Americans as POW in America

    in Politics Conservative

    Americans will soon have little recourse against a government bent on controlling every aspect of their lives, and the way our country is headed freedom will be on the endangered species list.


     


    With the passage of the NDAA our government is operating with impunity, overriding Posse Comitatus, and allowing the military unchecked power to arrest, detain, interrogate and even assassinate its patriots. Including detaining them indefinitely without cause. We are losing our freedoms by the minute and have arrived at a critical breaking point. America is unrecognizable in this state and we have hit the nightmare scenario.


     


    From July 15th to September 15th, 2015, the U.S. Army Special Operations Command is conducting a massive military drill in an area covering the entire American   Southwest. At first glance, I thought this drill was a response to the massive military drills being conducted by Russia. I wrongly assumed that Jade Helm 15 was a drill designed to protect the Southwest from an invasion by Russian-backed Latin American military forces (i.e. Red Dawn). However, after reading the operational plan of Jade Helm, it is clear that this drill is about the brutal martial subjugation of the people of Texas, Utah and Southern California who have risen up against some unspecified tyranny. Further, this drill is also about martial law being used as a preventative measure in states which “might” lean towards civil war against the United States government (i.e. California, Nevada, Colorado, Arizona and New Mexico).


    The operational elements and impact of Jade Helm 15 cannot be considered in isolation. A careful analysis reveals how this drill is connected to Army policies associated with the confinement of detainees in what is commonly called FEMA camps! This drill is undoubtedly the most frightening thing to occur on American soil since the Civil War.

  • 02:04

    *IT IS...WHAT IT...IS* Assertion of the Feminine and the Power of the Female Sun

    in Spirituality

    Since the March Equanox, eye have experienced a lot of what eye call spiritual downloads, and insights...following my intuition eye have been led to many questions and many answers...


     


    Tonight We will discuss...The importance of signs and symbolos,the Number 11, the energy of the spirit lion, the roles of the original ancient royal women... Lamda, V ^, hegamony, evolution into a new beign...comes with redefining old thought patterns... 


    YOU CANNOT PUT... NEW WINE...INTO OLD...WINE SKINS...


     


    Implementation of biological processes Generate the initial population of individualsrandomly - first generation Evaluate the fitness of each individual in that population


    Repeat on this generation until termination (time limit, sufficient fitness achieved, etc.):Select the best-fit individuals for reproduction - parentsBreed new individuals through crossover andmutation operations to give birth to offspringEvaluate the individual fitness of new individualsReplace least-fit population with new individuals


    In fact, this computational complexity is due to fitness function evaluation. Fitness approximation is one of the solutions to overcome this difficulty.http://en.wikipedia.org/wiki/Evolutionary_algorithm



    In evolutionary algorithms, λ indicates the number of offspring that would be generated from μ current population in each generation. The terms μ and λ are originated from Evolution strategy notation. http://en.wikipedia.org/wiki/Lambda


     

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