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Often, there's a huge disconnect between employees and Customers. Even the best employees sometimes wish they didn't have any more Customers that day or complain that Customers are asking too many questions or other things that send out negative energy.
On this episode, I'll share some things you can do to get all your employees on the same page and thinking like a customer.
Join me tonight, Februrary 8th at 5:30 pm EST for another episode of Think Like A Customer Radio.
Many retailers today are more concerned with their e-commerce capabilities, the threat of Amazon, the economy or the next big marketing promotion. Meanwhile their brick-n-mortar environments are consistently delivering dismal customer experiences with poorly trained, uninterested employees and inconsistent engagement. NEWSFLASH!!!….it’s not an employee issue! Join Daniel and Johnnie as they explore this phenomena and the root cause with only 9 days until Christmas.
There’s a new type of candidate circling the hiring pool: the boomerang employee. Dan Schawbel and Dave Almeda drops by @DriveThruHR to share 'The Employee Engagement Lifecycle' Series commissioned by The Workforce Institute at Kronos Incorporated and WorkplaceTrends.com.Survey data shows a changing mindset about hiring boomerang employees – i.e. someone who left an organization, for whatever reason, and then rejoined that same organization at a later date. Tune in to know more details about the survey.
DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals. Each 30-minute episode features a guest speaker who shares their knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics every day at 12:00 pm Central Time. The #1 HR show, with amazing HR conversations and follow us on the twitters at @drivethruhr and #dthr. ?
Ask Dr. Applewhite (Host, Counselor. Educator and Army Veteran), how Veterans with Disability can help others overcome the fear of asking for accommodations at school and work. Many students and employees hide their challenges to read, listen, and communicate until their performance is affected. Guests address asking for accommodations from Disabled Student Resources and Employee Assistance Programs. Hear Special Guest, Dr. Beverly Poellnitz, Educator, Entrepreneur, from Maricopa Community College and others, as they enlighten us on how cultural considerations must be given when discussing any issue of learning, mental health, and performance. To support our students and Veterans with disabilities reach their education and workforce goals visit http://whiteappleinstitute.org (Veteran operated nonprofit) and click on DONATE. This show previously aired in 2014 as Ask Dr. Applewhite About Support for Learning Disabilities.
Rising costs of employees is always a big concern for any business owner; and especially a start-up. Listen in to Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse and learn how to navigate the rising costs of employees. Insurance, taxes, benefits, pay and time off are all aspects of an employee that business owners must consider. Learn new strategies that will help you in making the best decisions when hiring new employees.
Do you have a revolving door when it comes to your employees? Do you seem to spend a large amount of time trying to find the right employees? Join us for a spirited discussion regarding hiring your own problems when it comes to employees.
DISCLAIMER: We do not pretend to have all the answers nor know all the regulations, rules and rights. Remember states have the right to adopt all or some of the Federal Regulations so you must know your state laws as well as the Federal laws. We offer an arena to discuss both our and your experiences and best practices. Please keep in mind our goal is to improve the safety of our highways and byways across our great nation. We humbly defer to the regulatory agencies both state and federal to help all of us be the safest we can be.
We encourage everyone to contact the appropriate regulatory agency directly, however if you are not comfortable doing that please contact the Safety Mentor.
Join Vaccine Rights Attorney Alan Phillips, J.D. as he discusses fact and fiction concerning influenza vaccine mandates for hospital employees, and DHHS' goal to vaccinate all U.S. employees with the flu shot and more. Email your questions to Attorney Phillips at email@example.com, find vaccine studies at vaccineresearchlibrary.com, and sign up for the Vaccine Rights E-Newsletter at vaccinerights.com/newslettersignup.html, and listen to ad-free archives at the new Vaccine Rights YouTube Channel.
Special Guest: Lucy Semmens, Director of Human Resources at Royal Horticultural Society
Lucy loves enabling organisations to turn their visions into reality through developing and utilising the strengths and skills of their people. A traditional Yorkshire girl, she has worked in a range of industries from professional services, local government through to the very passionate and world changing sector of the not for profits. At the heart of her work is creating cultures where people are trusted but most importantly enabled, expected and engaged to deliver the very best work. This means bringing IT and people together so the what of work is clearly supported by the how.
We will be talking about what it means to really trust employees at the outset, giving them the tools and technology to deliver their work and the impact this has on engagement and diversity.
Host: Jo Moffatt
Every day we learn how to hire, promote and support our employees, but how effective are your leaders at implementing those tools or setting the example?
Tune in Monday, August 3, 2015 at 11:00 AM EST and Joann will give you insights and solutions to this and other problems that are keep you up at night.
YPI P.E.A.K. "Radio over the E.D.G.E." will spotlight human resources, workforce preparation, and topics relating to management and leadership. The show's core focus is on the recognition, understanding and development of human potential. Hosted by YPI Consultants founder and President, Joann Venezia.
Contact YPI Consontants - 631-320-0217 / firstname.lastname@example.org
Send your comments to email@example.com
We are offering a discount on The E.D.G.E. Program for our listeners, contact the office for details.
There are a thousand reasons people leave good jobs. As a manager or owner you can name them all. But in reality, people don't usually leave a job. They leave their boss. We'll discuss the whys and hows of turnover in your own business.
Aaron and Terry will also bring you details on things you want to discuss. Join the conversation at our Facebook or Google + Page or even hit us up on Twitter. Tell us about what you have going on in your business!
Special Guest: Jo Coxhill, Marketing Consultant and Director of Vision 29
Join us and this week’s guest, Jo Coxhill, as we discuss engaging employees with transition and transformation. As an experienced comms professional, Jo will be talking generally about transferring skills from external to internal comms and more specifically the challenges and best practice learned through delivery of a major infrastructure programme – the move of a major financial services employer to new corporate head offices.
Host: Jo Moffatt
Randi Busse is the Founder and President of Workforce Development Group, Inc., a coaching and training organization that specializes in improving the customer experience, increasing customer retention and maximizing revenue. Randi challenges business leaders and employees to think in innovative ways when it comes to taking care of their customers.
We partner with you to turn your customers into Raving Fans!
Randi Busse, President
Workforce Development Group, Inc.
Email - firstname.lastname@example.org
Phone - (631) 598-5598
Fax - (866) 596-4260
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