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Best-selling author, international speaker and consultant, Tema Frank has over three decades’ experience in business & marketing strategy, usability testing and customer improvement.
In 2012 she created the Frank Online Marketing Show, which has now become the Frank Reactions podcast, and extended her consulting, speaking and teaching services.
She is also author of the best-selling book, Canada’s Best Employers for Women: A guide book for job hunters, employees and employers and will discuss with host Kelly Scanlon on Smart Companies Radio her just released book; “PeopleShock: The Path to Profits When Customers Rule. Discover what businesses can do to improve the customer experience and the three essential ingredients to profitability in the digital era.
Most small business owners think they know why Customers leave their business for someone else. Do you? Do you really know or are you just guessing? Guessing is fine if you're playing a game, but running a small business is far from a game.
Once you know why Customers leave, you can be certain to not do the things that turn your valuable Customers away. In this episode, I'll share the six reasons Customers leave and what you can do to solidify your Customer base.
If you want more or better customers you need something to attract them to your offer.
"Bait your line for the fish you want to catch. The bigger the bait, the bigger the catch." Trudy Beerman
If you are fishing for sharks, you don't throw a line near the shore with shrimp bait. You take a boat out deep and offer bigger fish as bait. Know your audience then deliver an inviting offer.
Let's take a look at Matthew 4:19 and see how this Bible verse is relevant business training for Christian entrepreneurs today.
Matthew 4:19 “Come, follow me,” Jesus said, “and I will send you out to fish for people.” (NIV)
Dive in to this text with me.
Difficult Customers. You know the ones. They're never satisfied. Never happy. They take a lot of your and your employees time and energy. You talk about them at work. You talk about them at home over dinner. As hard as you try, you just can't make them happy.
Relief is in sight! This week I'll identify why you have these Customers and what you can do to give yourself some peace of mind.
Tune in Monday, February 22, at 5:30 Eastern time to learn more.
Do you ever find yourself getting frustrated trying to meet your clients expectations? Are you having clients who are difficult to please? Listen in as Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse discuss how meeting, and exceeding, customers expectations in crucial for your business.
Are you finding it difficult to reach new online customers and clients? Are Googles more rapidly changing algorithms making it more difficult to keep your business in front of new clients? Listen in as Video Broadcast Services President, Marcia Hawkins and Vice President, Kyle Clouse discuss new ways and strategies your can implement to keep your business in front of new clients and customers.
Unfortunately not every interaction with our customers or potential customers is the most pleasant rewarding experience. Sometimes we catch these customers on a bad day, or maybe they just have a weird outlook on things and some of the comments from them are out of school or down right inappropriate. We are bringing in friend of the show, Andrea Bommarito to bring the female perspective to this conversation and we will bring you some tips and tricks we have used in our experiences. Bring your questions and share some of your experiences so we can all help each other provide a better customer experience.
Aaron and Terry will also bring you details on things you want to discuss. Join the conversation at our Facebook or Google + Page or even hit us up on Twitter. Tell us about what you have going on in your business!
Also don't forget to join us live via the online chat below during the LIVE show.
Feel like you’re providing customers and prospects the “right” information at the “right” time as they travel through their buying journey? Having a 360-degree customer view that enables you to predict what they want and how to meet their business needs is essential. When customers’ experiences meet or exceed their expectations using your product/service it’s a customer/company win/win.
“How to Synchronize Your Marketing with the Customer Journey”
“Marketing Metrics, Technology & Customer Experience”
in Self Help
Bring Out Your Best is a radio talk show where callers get complimentary coaching from internationally recognized speakers and human development experts, Drs. Bob & Judith Wright. Bob and Judith created the Wright Foundation for Transformational Leadership, having trained participants from organizations such as Microsoft, Boeing, JP Morgan Chase, and Neiman Marcus. To be a guest on the show, email George at firstname.lastname@example.org
What can you do to elevate customer service to the next level? Value, promptness and quality are key, but in a sea of competing companies, what truly sets you apart? For some companies it’s as easy as providing friendly service with a smile, a genuine comment or compliment. Other types of customers and clients require a deeper level of stewardship.
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