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Hewlett-Packard in the global market a voluntary recall and replacement of about 15700 HP laptop batteries 02K6928. However, this product is the impact of the Chinese market and users is still small.

Hewlett-Packard in a public statement that day, said Hewlett-Packard and battery manufacturers found that in January 1, 2005 to 2005 produced between January 10 and for the assembly of defective batteries could overheat, that this will affect the normal use of a laptop 02K7054 user. Despite the risks of notebook batteries by a third-party vendors, but in order to eliminate the use of laptops in the process of any hidden dangers, HP had initiated the recall.

As early as 2005, in mid-October, because of overheating, HP has the initiative in the global recall of 13.5 million notebook batteries.

According to introduction, the Asia-Pacific region affected by the battery of about 3768, accounting for IDC 2005 Q4 report, Hewlett-Packard PC Asia Pacific region in 2005 the Asia-Pacific region (including Japan) for all notebook shipments 0.23 %, and distributed in 13 countries and regions, with minimal impact on China region. However, HP still take the initiative to bring the matter to inform the Chinese public in the form of all users, and said it would replace the affected batteries free of charge.

Hewlett-Packard also said that China-related people, so far, Hewlett-Packard in the market has not received any related reports of the ThinkPad A20 battery hidden dangers, including China.

Already made public statements, defective battery may appear in the China region for sale in the following notebook computer models: HP Pavilion series, HP Compaq Presario series, dv1xxx, V2xxx, ze2xxx, M2xxx models.

A statement, HP provides a number of channels for the ThinkPad A20M battery recall problem. Users can log bpr.hpordercenter.com / EBPR / CN-zh / landingpage.aspx or call HP Customer Support Center Phone 800-810-3888 for assistance.

Hewlett-Packard also said that China-related parties, will urge the agency to inform affected channel users. The receipt of an application for the user's replacement, HP will arrange delivery the first time, ensuring that users in the 7 to 10 business days receive a replacement battery. Receive a replacement battery pack in before the user can A / C power adapter continue to use the laptop.

China Hewlett-Packard said the company plans to complete all the questions within six months ThinkPad A21M battery replacement program