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Life Business and Money - Outrageous Service

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Steven Kay

Steven Kay

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Outrageous Service and the Small Business Owner
Inspired by T. Scott Gross
 
I am starting to hear more and more from our cover honorees is that “You have to love the ground that you customers walk on!” Regardless of the business that you are in, it is always the same, the customer is king! For some businesses (large, medium and small), they seem shackled by their “Policy and Procedures” from delivering any service that would be beyond what they are required to deliver.
 
 

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