The CX Factor

As the leader in inflight Internet services, Gogo keeps passengers connected and entertained on thousands of aircraft operated by leading global commercial airlines. Gogo knew early effective customer service would be crucial to their... more

CMOs and customer experience leaders are in a frenzy these days providing consumers customer service anytime, anyplace, anywhere and now anyhow. The problem with this traditional omnichannel approach is that the customer is... more

The old African proverb says it takes a village to raise a child. The same is true in the call center. It takes a culture of communication to improve customer experience metrics. Our special guest, Ted Nardin, of STARTEK explains.