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Bobbie McGrath Managing Difficult Clients – Its Not What You Say Its How You Say

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Shell Brodnax

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Everybody has done it; said just the wrong thing at just the wrong time. The moment the words leave your mouth, you wish you could take them back. But what about those more subtle times, when upon later reflection, you realize might have been taken the wrong way? Have you ever considered how the words commonly used within the Staging industry might actually be holding you back? And timing…when and how do we approach sensitive subjects such as pets and odors? Words mean more than their definitions. Understanding the power of the choice of words to use AND the timing of these words could be well worth your time to explore. Join me as I share my techniques on when and how to bring up those delicate and difficult topics in a way that will make you heard, understood and sought after by Realtors and Homeowners alike!

Words have power. Their power can be maximized if you understand the nuance of timing, as well. This class will teach you how to approach clients from a positive/empowering perspective that is appreciated by Realtors and Homeowners alike. If you find you are sometimes at a loss for words this is the class for you!

 

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