Transforming your shared services centre's attrition rates

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James Nelson, Director of the European Shared Service Centre at Nalco, a sustainability services company, has transformed attrition rates at his centre in Budapest from almost 50% (below average) to just 10% (upper quartile). Sandra Higgison, Content Director at sharedserviceslink.com, will ask him to reveal how he has brought about these changes and how Nalco is keeping its shared services’ talent and expertise.

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