Social Media & Customer Service with Craig Palmer, Head of Contact Centre, Cable&Wireless Worldwide

Join us Friday, February 4th, 2011 at 10:00 Central US time / 16:00 GMT / 17:00 Central European time when hosts Eve Mayer Orsburn and Mary B. Adams speak with Craig Palmer, Head of Contact Centre and Applications line of business at Cable&Wireless, Worldwide. Craig is an experienced business manager, sales/marketing and consultancy professional, specializing in delivering and managing high value relationships with customer service providers and internal stakeholders that deliver transformational outcomes. Currently Head of the Contact Centre at Cable&Wireless Worldwide in Sheffield, UK, he is pioneering the use of Social media to help meet customer demands. Cable&Wireless is one of the world's leading critical communication companies, providing a range of high-quality managed voice, data and IP-based services and applications to large corporate, multinationals, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East, Africa, Continental Europe and North America. Eve, Mary and Craig will discuss how social media is radically changing the way companies are addressing customer needs. Craig will share anecdotes and real world tips and advice on how social media can strengthen customer service. As always, our show is broadcast live from Dallas, Texas and Paris, France while simulcasting on Twitter.com/LinkedInQueen, Twitter.com/LadyMissMBA and on Twitter.com/SocialMediaDel (#SM4CEO). To listen or to join the discussion, call +1 (347) 850-8614, or tweet a question @LinkedInQueen, @LadyMissMBA or @SocialMediaDel using #SM4CEO. This week's show is sponsored by Social Media Delivered.