What is "Social" CRM?

Filling in for Deb Evans and AK Stout for this episode of Social Geek Radio is former SGR co-host BJ Emerson, VP of Technology for Tasti D-Lite.  Joining him will be Jack Monson, Vice President of Engage121, a social CRM platform.  If you've ever wanted listen more effectively and have better connections with your customers online, you'll want to hear about Social CRM. This episode will cover the basics as well as get into some details of Customer Relationship Management and social media.