Smart Companies Radio

Smart Companies Radio

×  

Follow This Show

If you liked this show, you should follow Smart Companies Radio.

Does "Cracker Jack" Run Your Customer Experience?

  Broadcast in Business

Call in to speak with the host

(646) 564-9765

What can you do to create a Cracker Jack experience for your customers? One that offers them an unexpected free prize inside?

In this episode, host Kelly Scanlon sits down with customer loyalty expert Chip Bell to talk about his new book, The 9 1/2 Principles of Innovative Service and ways to heighten your customers' astonishment and amazement with every encounter with you.

A keynote speaker and senior partner with The Chip Bell Group, Chip is the author or co-author of 20 best-selling books, and a consultant to several major corporations such as GE, Microsoft, State Farm, Marriott, Lockheed-Martin, Cadillac, KeyBank, Ritz-Carlton Hotels, Pfizer, Eli Lilly, USAA, Merrill Lynch, Allstate, Caterpillar, Hertz, Accenture, Verizon Wireless, Home Depot, Harley-Davidson, and Victoria’s Secret.

He has appeared live on CNBC, CNN, Fox Business Network, ABC and his work has been featured in Fortune, Business Week, Forbes, Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine and Fast Company.
 

Tags:
Chip Bell
customer service
customer loyalty
customer experience
customers
The Chip Bell Group
entrepreneurs
small business
h:268767
s:6282087
archived

Comments

 comments