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Meeting Customer Demand through Process Excellence: A Fleet Readiness Center South West Case Study

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Six Sigma IQ

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When the Fleet Readiness Center South West could not meet all the equipment needs of its customers, it took action. In this Lean Six Sigma Process Excellence Awards podcast, Genna Weiss of Six Sigma IQ speaks with Lt. Dennis Narlock to discuss how he and his team—honorable mention winners for Best Project Contributing to Innovation—improved their process to meet customer demand, leading to staggering results throughout the organization.

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