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Going for Greatness: Contact Center Recruiting

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Nena LaLumia, President of Atlas Contact Center Staffing & IT Consulting, talks contact center recruiting and how to keep high turnover rates and poor retention rates at bay. Putting the right type of person into the chair makes a huge difference, and having compassionate, empathetic, and skilled agents translates to higher levels of customer engagement and loyalty. But how do you find the right people?

 

 

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