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Ready, Set, Convergence!

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Experience Health Radio

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Join us as Carol Cline, Director, Patient Call Center Business Operations, reveals how Aurora Health Care tackled multi-site consolidation to provide a seamless, virtual contact center to enhance the patient experience.  Carol shares her plan of attack that leverages the capabilities of convergence to match callers to the most appropriate agents, attain greater efficiencies, maximize self-service, and build loyalty.

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