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Integrating the EHR with Your Contact Center

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Experience Health Radio

Experience Health Radio

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Join us as we explore the challenges hospitals, physician practices and health systems face to realize the benefits of integrating electronic health records (EHRs) into the contact center through workflow redesign and optimization. While EHRs were suppose to reduce errors and streamline care, our observations highlight a multitude of usability and productivity issues that cause frustration for patients, caregivers and physicians alike.

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