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Episode 45: Talking Mac and PC Forums with Patrick O'Keefe, author of Managing Online Forums

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System Showdown

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Patrick O'Keefe, creator of the iFroggy Network and author of Managing Online Forums joins Kwass and Jon for his third appearance to discuss managing Mac and PC online forums, communities, and social spaces. On the Sunday following Thanksgiving, System Showdown banks its 45th episode giving thanks to the social world, most notably, online help forums that provide helpful assistance on the latest operating systems released by Apple and Microsoft. This Showdown discusses how certain skills from Managing Online Forums will make running an online community more sociable by catering to the unique needs of its users. Speaking of sociability, O'Keefe and the hosts breakdown how well characteristics of the online forum administrators and/or providers pales in comparison to those of the users, as they might not get along with admins at first. With sociability being this week's theme, O'Keefe, Kwass and Jon advise those on the social community bandwagon with some quality user suggestions that will make your personal forum use more sociable for getting assistance and interaction purposes. As we've all seen lately, the leading Mac and PC forum administrators have steadily increased their sociability by interacting directly with users and enhancing the options available via forums; this week's debate concerns who's/what's generates more sociability for loyal Mac and PC users in need of assistance: Computer support technicians or forum administrators and their online forums? Help desks could assist you in dire tech situations, but forum users are people like you, who more often than not, know where you're coming from!!!

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