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The redesign of Sentara's former Medical Management Department included provisions for consistent and compliant workflows for level of care determination and medical necessity. As part of these changes in medical care management, a new VP of Medical Care Management, Teresa I. Gonzalvo, RN, BSN, MPA, CPHQ, ACM, was hired. We'll be talking to Ms. Gonzalvo about the changes in care and what care coordination means to patients and their families.
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