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Episode 113 LP ZONE- REFUND CAT & MOUSE

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Returns and refunds are once again on the rise nationwide as more stores have reversed their policy on "No Receipt-No Refund".

Recently, Wal-Mart, Kohl's and Sears have all revised their refund policy to a much more customer friendly and easier return procedure.

Kohl's, a retailer who continues to gain marketshare amoung young shoppers and middle America has rolled out a new policy a few months ago which opens the floodgates to massive refund fraud.

NO RECEIPT-NO PROBLEM is now their answer to customer satisfaction and hassle free returns.

We look at shoplifter techniques, and employee conlusion behind the counter at the refund desk in this episode as we play "The Refund Cat & Mouse" game.

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