• 00:23

    The Zappos Experience with Joseph Michelli

    in Business

    Joseph has a passion for helping people be of greater service to one another. Using his doctorate in systems psychology and years of consulting on service experience design, he draws out key lessons from Zappos and provides them to you in an easily usable format. He is also the author of a series of bestselling books profiling “world class” experience businesses like Starbucks, The Ritz-Carlton Hotel Company, Pike Place Fish Market and UCLA Health System.

  • 00:30

    Rana Florida, CEO, The Creative Class Group & Writer

    in Women

    Meet Rana Florida, CEO, The Creative Class Group, Huffington Post's "Your Startup Life" Columnist.

    She is also the other of UPGRADE: Taking Your Life From Ordinatry To Extraordinary.  This book gathers the best practices not just from CEO's and business executives but from entrepreneurs, innovative thinkers, and creative leaders and presents their philosophies in simple and actionable terms that anyone ca put to good effect in their professional or personal lives from day one.

    Rana Florida writes the Huffington Post column "Your Startup Life." CEO of Creative Glass Group, a consulting firm serving such clients as BMW Starwood, IBM, Philips Zappos and Johnson & Johnson. She has appeared on The Today Show and has been featured in The New York Times, and Fast Company. She previously served as Senior Director of Communications and Marketing at HMSHost (Host Marriott ServicesO, a $2 billlion dollar international organization in the travel industry working with hundreds of brands such as Starbucks, Tumi and Kenneth Cole.

    Florida interview3ed successes from vastly different backgrounds and skills, and examined a host of other stand-outs in business and in life; her reseqarch concluded that there are seven key principles to achieving your business and life goals. UPGRADE examines these philosophies for living an Upgraded life starting with that first great step: Envisioning Your Future,

    Check out www.creativeclass.com 

  • 02:04

    Zappos renews old City Hall, ShoeZeum, BP recalls fuel

    in News

     Japanese journalist killed in Syria..Iraq Helping Iran Skirt Sanctions: Officials..ShoeZeum plans late August debut..Commissioner's Bulls Loose in North Las Vegas, Woman Hurt..Las Vegas' former city hall to look greener, cleaner and livelier under Zappos..Nevada, Las Vegas unemployment numbers up for July..Salinas supplier recalls lettuce over E. coli fears..BP recalling regular unleaded fuel in Northwest Indiana..Macy's becomes sponsor of Oakland holiday parade

  • 00:54

    Zappos! John Wolske

    in Entrepreneur

    Jon Wolske, Cultural Evangelest from Zappos joins the show!

  • 00:30

    Rushika of Iora Health on Las Vegas Clinic

    in Health

    Today's guest is Rushika Fernandopule, Co-Founder and CEO of Iora Health. Iora Health is restoring humanity to healthcare by providing a radically different model of primary care built from the ground up.  Iora Health’s care model provides extraordinary service to patients to ensure improved health outcomes while also lowering overall plan costs. Our patients enjoy the benefits of better access to care, office and non-office based encounters (e.g. phone, text messages, and email), an accessible and transparent medical record, and robust educational offerings. Our practices, across the U.S., enjoy the benefits of smaller sizes, closer relationships with patients, and the opportunity to lead systemic change in healthcare delivery while working with a true team. For more information, please visit www.iorahealth.com.

    We will be covering the topic of Iora Health and the new Las Vegas Clinic Rushika is forming in collaboration with Tony Hsieh (Zappos) and ZDoggMD.

    Rushika is a physician who has spent much of the last ten years involved in efforts to improve the quality of healthcare delivered to patients. He was the first Executive Director of the Harvard Interfaculty Program for Health Systems Improvement, and served as a Managing Director of the Advisory Board Company. He serves on the faculty and earned his AB, MD, and MPP from Harvard University. He completed his clinical training at the Massachusetts General Hospital.


  • 01:00

    Bert Martinez speaks with Dr. Joseph Michelli, Jeff Berner and guests

    in Business

    Jamie Beckland VP of marketing and customer success for Janrain, a Portland Oregon based Customer Profile Management platform.  Janrain helps companies build a unified view of customers across their devices by collecting their profile data to power personalized marketing.  Janrain powers customer profile management for brands like Universal Music Group, Pfizer, Samsung, Whole Foods, Fox News, Philips, Marvel, Mattel and Dr. Pepper

    Peter Brown professor at McGill University in Montreal.  He is the Director the a new initiative called “Economics for the Anthropocene: Re-grounding the human/Earth Relationship,” which is a partnership involving McGill, the University of Vermont and York University in Toronto.   The partnership is centered around the idea that the economy must be designed to respect the Earth and be designed and operated in a way that restores and enables a flourishing Earth

    Jeff Berner has been an active fine art, portrait, editorial and multimedia photographer since 1968. His work includes hot-air ballooning, portrait assignments, ocean-going yacht racing, open-heart surgery, book and magazine illustration, and travel photography. Berner is the author of numerous books, including The Photographic Experience,The Nikon Touch Photography Guide; The Holography Book  and The Innerspace Project

    Dr. Joseph Michelli internationally sought-after public speaker, organizational consultant, and a  #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and the World Famous Pike Place Fish Market in Seattle, Washington

  • 00:34

    Welcome Stitch Factory Coord. of Fashion Speakers Series , Rachel Herring LIVE

    in News

    Rachel Herring graduated from  East Carolina University,  where she studied and Fashion Merchandising. Knowing that she wanted to work in the Fashion Industry, she joined the Stitch Factory Team in the heart of the new Las Vegas Business District which includes Fashion. It is across the street from the famous Zappos Shopping online Corporate Office.

    Rachel coordinates Monthly Fashion Speakers Series Week, which brings industry leading experts into Downtown Las Vegas  from all over the world to inspire, network, and share ideas.

    Additionally Rachel helps out with the Stitch Factory's, Social Media Accounts, Marketing strategies, and overall customer service experience. The Stitch Factory has classes that range from Sewing 101, Introduction to Fashion Design, Intermediate Fashion Design, Business of Fashion, Knitting 101, Open Lab, Crocheting 101

    To find out more about the Stitch Factory, please go to www.stitchfactory.com.

    Support the producers of Project Red Slipper and Project Sustainable Men on www.breakingnewsjournal.net and help us launch the Breaking News Journal TV Channel by clicking on the Red Slipper




  • 01:02

    Bert Martinez speaks with Floyd Smith, Dr. Joseph Michelli and guests

    in Business

    Floyd Smith CEO of Petron Energy II, Inc., the stock symbol is “PEII” the company is in the oil and gas space

    Steve Walsh Executive Vice President, Local Market Television. Rentrak is the leader in measuring movies and TV everywhere Steve has been in the business of measuring consumer behavior for over 25 years His mission is to give stations and agencies a better understanding of consumers and what products they purchase

    Michael Beer professor emeritus at the Harvard Business School where he taught for 30 years. He is now chairman of TruePoint a a management consultancy that Mike co-founded. The firm helps senior team align their organizations for performance and commitment. Mike is also  chairman of the Center for Higher Ambition, a not for profit organization whose members are CEOs/companies dedicated to building high commitment, high performance companies who do well by doing good

    Rich McBee President and Chief Executive Officer of Mitel®, leading Mitel’s strategy, business performance, and global execution. He is responsible for advancing Mitel’s evolution and leadership in the business communications market, driving revenue growth and profitability, and devising and executing business strategies and corporate policies

    Dr. Joseph Michelli internationally sought-after public speaker, organizational consultant, and a  #1 New York Times bestselling business author who has worked with and written about customer-centric organizations such as Starbucks, Zappos, UCLA Health System, The Ritz-Carlton Hotel Company and the World Famous Pike Place Fish Market in Seattle, Washington

  • 00:43

    5 Tips for Creating Your Own "Connection Currency" to Drive Business

    in Entrepreneur

    Welcome to Business Black Belt Radio!

    Each week I interview an investor, an expert in business development, financing, marketing or management, or an entrepreneur who offers some keen insights into building your business...

    Larry "The Connector" Benet has earned a stellar reputation as one of the world's best strategic relationship builders as a result of his intuitive talent to connect deeply with anyone in a matter of minutes. His strategic introductions have started conversations converted to multi-million dollar deals, contributions to worthy causes, and "take a bullet for Larry" support from influential people worldwide.

    Luminaries including Sir Richard Branson, Larry King, President Bill Clinton, Peter Guber, T. Boone Pickets, and hundreds of superstars in business, entertainment, sports and philanthropy attribute among their boldest successes to doors opened for them by Larry Benet.
    As a leading expert on relationship marketing, Larry co-founded the influential Speaker and Authors Networking Group (SANG) where some of the world's top thought leaders -- including Tony Robbins, Zappos' Tony Hsieh, Jack Canfield and Success Magazine publisher Darren Hardy share best practices.

    In his forthcoming book, Connection Currency: How to Get What You Want Faster Than You Ever Thought Possible, Larry shares his proven approach.

    Choosing your top priority relationships
    When/how to contact people
    Engaging your contact
    Maintaining relationships
    Your contact system

    Click to learn more about Larry Benet
    Click to learn more about JIAN Business Software & Templates

  • 00:28

    All in Startup: Learning Entrepreneurship by Living It

    in Entrepreneur

    There are more than 10,000 entrepreneurship classrooms in the U.S., reaching more than half a million students, but the vast majority of educators are teaching entrepreneurship from a textbook rather than letting students experience it for themselves. Diana Kander, an entrepreneur and senior fellow at the Kauffman Foundation, hopes to change that.

    Diana joins us today to talk about "All In Startup," her new novel about the trials and tribulations of starting a business, and accompanying curriculum that gets students out of the classroom to experience launching a venture themselves. With the book receiving acclaim from the likes of Tony Hsieh of Zappos and Silicon Valley serial entrepreneur Steve Blank, this is an interview you won't want to miss!

  • 00:19

    Incredible Business Insight from Bestselling Business Author Joseph Michelli

    in Business


    Subscribe on iTunes


    In my conversation with Doug Lipp earlier in the week we spoke about the committment to excellence and experience by Disney, but tonight we speak about Starbucks and their leader Howard Schultz.  Starbucks is not just a coffee house, it's much more than that, and it means a lot more than that to it's customers.

    Joseph Michelli is the bestselling author of several books including The Starbucks Experience, The Zappos Experience, and his newest book Leading the Starbucks Way.  A focus on customer experience comes from great leadership.

    Find out how Starbucks built and cultivated such a loyal customer-base and what you can do to recreate that magic (even if you're not a business owner).

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