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Matt Heller has spent 25 years in the amusement/theme park industry. Starting as a ride operator at Canobie Lake Park just out of high school, Matt has enjoyed a robust career around the industry with leadership positions at Canobie, Knottfs Camp Snoopy, Valleyfair and Smiles Entertainment Center. Pulling from his previous leadership experience, in 2003 Matt joined Universal Orlando Resort as the Senior Trainer of Leadership Development. Matt has also served on the IAAPA Education Committee, and as the Chair of the IAAPA Human Resources Committee from 2009-2012.
In 2011, Matt reduced his role at Universal to pursue additional independent training and consulting opportunities. He created Performance Optimist Consulting, and now helps leaders across the hospitality industry make sure they are getting the most out of themselves and their teams. Since starting Performance Optimist Consulting, some of Matt's clients include: Schlitterbahn Waterparks, Ellis and Associates, Knoebels Amusement Resort, Accesso, Santa's Village AZoosment Park, Museum of Science and Industry - Chicago, Valleyfair Amusement Park, Kongeparken, Garland Aquatics, Wet 'N' Wild -Splashtown, New England Association of Amusement Parks and Attractions.
As a trainer and facilitator, Matt has a developed a proven track record for being able to relate to any audience and give them solid tools they can use immediately. His engaging presentations not only captivate the learnerfs attention, but also encourage them to get involved and participate. In 2013, Matt released his first book, The Myth of Employee Burnout. In it, he describes his quest to find out why employees start off strong but eventually lose motivation. The book includes strategies for leaders o keep employees engaged and motivated throughout the entire gemployee lifecycle. www.performanceoptimist.com
The podcast has a new name to reflect the fact that Valleyfair is now open! We are broadcasting live from somewhere inside Valleyfair. Listen in to see what we think about opening day, the new additions, and what others are saying about everything that Valleyfair has to offer in 2011!
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