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"True power means listening to and from the heart and having the commitment and humility to clear all that stands in the way of that heart connection." says Susan Steinbrecher (and her co-author Dr. Joel Bennett) in the introduction to Heart Centered Leadership, 2nd Edition.
I continue my series on Emotional Intelligence with
Susan Steinbrecher, an internationally acclaimed businesswoman, executive coach, speaker and author, is president and CEO of Steinbrecher And Associates, Inc., a management-consulting firm that provides professional-development services in the areas of executive coaching, group facilitation and leadership training.
Susan works with senior executives and their organizations to develop and implement innovative, life-changing and profit-building solutions to address the global and day-to-day challenges of leadership, operations, human resources and training.
We continue our Emotional Intelligence series.
Chuck Inman is the author of Nimble: How to Lead Above the Turmoil of Change. He is accredited and certified in teaching and coaching Leadership and Emotional Intelligence. He works with practice professionals and small business owners to perform better as they work on their leadership skills. Developing and strengthening key relationships and implementing change effectively are just a couple of the ways he works with leaders to reach their goals.
Why do people leave companies?
What are the two most difficult issues leaders deal with?
How do leaders get people through change?
We continue our Emotional Intelligence series (Level Two of the Becoming a Best Boss system) with an interview with Jay Goldman, co-author of the bestseller "The Decoded Company" and now Managing Director of Klick Health. Together we address the questions:
How do you measure emotional intelligence with hard data?
How do you hire for emotional intelligence?
How can you get started?
Colleen Stanley is the founder and president of SalesLeadership, Inc. She is a monthly columnist for Business Journals across the country, author of ‘Growing Great Sales Teams’ and co-author of ‘Motivational Selling.’ Her new book is 'Emotional Intelligence for Sales Success.'
Colleen is the creator of Ei Selling®, a unique and powerful sales program that integrates emotional intelligence skills with consultative selling skills.
How can you tell if you, a peer, a subordinate or a job candidate, has the emotional intelligence needed to do well? One way is testing. We discuss with TTI Success Insights' own John Hersey:
1. What is emotional quotient?
2. Why do executives need a high level of emotional quotient to succeed?
3. What are the risks of having low levels of emotional quotient.
4. How do you improve your emotional quotient?
My friend Steve Balzac, author of "Organizational Psychology for Managers" (download book excerpt on Motivation here), answers these questions:
1. Many tech companies handle leadership by promoting an engineer to team management/leadership. Is it true that engineers only respect other engineers as team leaders? What does that do to team performance?
2. You mention the use of games in chapter 8. How can games be used to develop leadership skills and inspire innovation?
3. How can I apply the principles in your book to promote effective organizational change? How can gamification help me there as well?
I interview Pete Friedes, author of "The 2R Manager" about Becoming a Best Boss. We discuss Relating and Requiring, the two behavior sets of effective managers -- and how to learn your own style and improve.
Learn your own default style using Pete's self assessment, on his website at www.managingpeoplebetter.com.
I interview Carl Hoffmann and Tim Ringo, authors of the new book "Calculating Success: How the New Workplace Analytics Will Revitalize Your Organization." Carl Hoffmann is a former Partner and Vice President of IBM's Global Business Services group. Currently he runs his own private consulting firm, Human Capital Management and Performance LLC.Tim Ringo is a Partner in the London-based Maxxim Consulting. Previously, he was Vice President and Global Leader of IBM's Human Capital Management consulting practice.
We look at how using the right words can create positive impressions in ourselves and others, to achieve positive results.
We’re always creating an impression in ourselves and others by how we communicate, it's going to be positive or negative, rarely in-between. About my Guest: Ronald Kaufman is a seminar leader and executive coach specializing in communication skills. For over 15 years, he’s been conducting workshops on public speaking, negotiation, media skills, selling, job interviewing, time management, and stress management. His clients include Microsoft, Baxter International, Texas Instruments, Dole Foods, IBM, and Hilton Hotels. He has a Master Certification in NLP, and is a certified trainer in Presentation Skills. Ron is also the author of the book “Anatomy of Success,” which is based on his goal setting and communication skills workshops.
How can the CEO Best Help the Salesforce? I interview Tom Anastasi, who has taught business for over 20 years and has been an SBDC consultant and business owner. He is the author of The Successful Entrepreneur and has helped small and large businesses with sales and Marketing. He tells us: 1) How can the CEO support sales managers? 2) Why are salespeople an underutilized marketing research tool? 3) What is the best commission plan? 4) How can customer visits be a trap and how do you avoid it?
Everyone agrees we should prioritize, yet it's shocking how few people have practice or guidance on how to do it well. We go to an expert. Shari McGuire is a successful author, consultant and speaker on time management, productivity and profitability. She is founder of ShrinkYourWorkWeek.com and author of Take Back Your Time: 101 Simple Tips To Shrink Your Work-Week and Conquer The Chaos in Your Life. She has more than 20 years experience guiding large corporations and individuals in strategies and techniques to more efficiently manage their time, which improves profitability and provides balance in their lives.
How can leaders improve the energies and cultures of their groups? Jackie Barretta has had a 28-year history as a successful senior executive in Fortune 500 companies and Big Four consulting firms. Almost a year ago, she left her executive position to become a writer and speaker about the power of emotional energy in groups. She brings to light new research in neurobiology and quantum physics, couples it with her own experience, and shows how it can transform any group, from workplaces to societies.
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