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The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and four infrastructure areas leading to a culture of customer loyalty: the customer experience, leadership, employee engagement, and marketing to ideal clients.
Jeri Quinn, President of Driving Improved Results, is an author, coach, consultant, and professional development expert focused on small and mid-size businesses.
Download the first chapter of The Customer Loyalty Playbook for free: www.customerloyaltyplaybook.com
Evangelist Debra A. Jackson, is the author of "Fulfilling my Destiny from the runway to the pulpit. She shares in her book about her journey on the runway and behind the scene as a model and promoter. She battle with depression and suicide , taking the time from the runway to fulfilling destiny, She shares how she spent time to seeking the word through journaling and listening to the word through music, finding gifts within untapped and she says she received a "healing for her spirit, soul and body. On Kingdom Focus with Debra Jackson Live she speaks from the heart with words of exhortation and inspiration. She ministers music to soothe the mind and heals the soul. She invites her listeners to call in , inviting guest authors, special guest artist, and people from all backgrounds. Evangelist Jackson inspires her listeners to read, write and share their stories, Entering into 2015 her goal is to challenge and mentor 5,000 souls, Her next book is entitled Destiny Fulfilled, success stories shared by inspired author.. This book will be release in spring 2015. Self published through Kingdom Puplisher , founded by Evangelist Jackson.
email:firstname.lastname@example.org visit www.kingdompublisher.org
How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers. Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.
My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!
Barry's six published books which are available in bookstores and online are:
90 Days To Success As A Business Owner - Cengage/Learning, USA
The Smart Guide For Business Startups - Smart Guide Publishing, USA
When the Shit Hits the Fan - Career Press, USA
The Jelly Bean Principle - Oak Tree Press, USA
Save Your Business - Crimson Publishing, UK
23 Reasons Why Businesses Fail - Jaico Publishing, India
Check Barry out @ www.idealetter.com/barrybio.htm
The book of Nehemiah gives us a great, practical example of maintaining focus as Kingdom builders, refusing to stop or even pause the work that God has called us to. In this teaching we will look into chapters 4 through 6 learning to recognize the strategies of the enemy to take us off course as we also glean from the Word wisdom and strategies of the Lord that cause us to maintain focus and complete a great work in the Lord.
Jen Beall, Founder and CEO of The Tot Squad, joins Franchise Focus co-hosts Rick Bisio and Graham Chapman to discuss her involvement with NextGen and how its propelled her baby gear services franchise to the next level. Listen in as Jen shares how her grad school business plan project has blossomed into an emerging franchise concept that already claims celebrities such as Sarah Michelle Gellar and Jessica Alba among its clients and partners. Feel free to check out the Tot Squad website to learn more.
About Rick Bisio's Franchise Focus
Rick Bisio's Franchise Focus is a weekly podcast devoted to exploring key issues in franchising. Co-hosts Rick Bisio and Graham Chapman interview industry leaders (franchisees, franchisors, service providers, media members, etc.) who share powerful advice related to successful franchise ownership.
Bisio, the Amazon-best selling author of the Educated Franchisee and a leading consultant for FranChoice, is dedicated to helping Franchise Focus listeners realize their dreams of business ownership. Listeners are encouraged to take advantage of the following resources as part of their due diligence process:
Rick's Entrepreneur.com Articles
Rick's A Franchise Coach Website
The Educated Franchisee Book
The Educated Franchisee Website
The FDD Exchange
The Glossary of Franchise Terms
It's hard to focus on your future when your vision for today is blurred by the vision of your past. On today's Matters of the Heart we continue the discussion on how to clear your vision so you can move forward with freedom. Sometimes in life our "focus needs more focus." We'll discuss learning how to use your peripheral vision to understand your environment but not get distracted by it.
is a part of vision that occurs outside the very center of gaze
is good at detecting motion. (ScienceDaily.com)
The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process. The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms. Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales. Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years. Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations. It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits. Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.
Ari Weinzweig is CEO and co-founding partner of Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.
The Building Your Xtra-Ordinary Business Radio Program!
You Need A Suttle Shift In Your Customer Relations!
My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:
Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit. She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World, and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.
Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!
Fork in the road? Unless you've got food, you've got a decision to make. Path diverging and you're stumped? Sit on it a while and think about it...do some thinkin' with us tonight on Hocus Focus Radio when we will be talkin' and thinkin' with our special guest Dr. Alex Dryden.
Dr. Alex Dryden is an art psychotherapist and clinical psychology resident in Norfolk, Virginia. He completed his doctorate from the Virginia Consortium Program in Clinical Psychology and has been in practice for over 20 years. The focus of Dr. Dryden’s clinical work is on the effects of trauma and posttraumatic stress on people’s lives, and works to help people to resolve traumatic experiences and to make personal meaning in their lives. Tonight live 7PM, EST. Just do it.