• 00:31

    Voice of the Customer

    in Business

    Everyone says how important the voice of the customer is but how many companies are really measuring this.  Listen to Allison and Nancy discuss some new technologys that will really measure the voice of the customer.

  • 00:32

    Kingdom Focus with Debra Jackson Live

    in Radio

    Thank God It's Friday.  Seeking God and Success.  How much time do you seek God and Success.  What is your Focus?

  • 01:04

    KINGDOM FOCUS WITH DEBRA JACKSON LIVE

    in Radio

    Evangelist Debra A. Jackson, is the author of "Fulfilling my Destiny from the runway to the pulpit. She shares in her book about her journey on the runway and behind the scene as a model and promoter. She battle with depression and suicide , taking the time from the runway to fulfilling destiny, She shares how she spent time to seeking the word through journaling and listening to the word through music, finding gifts within untapped and she says she received a "healing for her spirit, soul and body. On Kingdom Focus with Debra Jackson Live she speaks from the heart with words of exhortation and inspiration.  She ministers music to soothe the mind and heals the soul. She invites her listeners to call in , inviting guest authors, special guest artist, and people from all backgrounds.  Evangelist Jackson inspires her listeners to read, write and share their stories, Entering into 2015 her goal is to challenge and mentor 5,000 souls, Her next book is entitled Destiny Fulfilled, success stories shared by inspired author..  This book will be release in spring 2015. Self published through Kingdom Puplisher , founded by Evangelist Jackson. 


    email:djlive.kingdompublisher@gmail.com visit www.kingdompublisher.org


     

  • 01:01

    How are you Customer Service Skills?/Barry Thomsen/The Customer Experience

    in Business

    How are your Customer Service skills? Are they preventing you from building a better customer base? The customer experience has emerged as the single most important aspect in achieving success for companies across all industries. Customer experience management involves strategy that focuses the operations and processes of a business around the needs of individual customers.  Businesses must be able to execute what they refer to as the "Three D's". This week on The Networking Diva Hour, hear how you can get the edge on giving the best customer service to help you grow or keep the base you have happy.


    My co host this week back by popular demand, is Barry Thomsen, President at Business Marketing Ideas, A Best Selling Author, and Business Coach. Barry knows that the life of a small business person is not all fun and profits. Hear his take on "The Customer Experience". You'll never look at CS the same way again!!


    Barry's six published books which are available in bookstores and online are:
    90 Days To Success As A Business Owner - Cengage/Learning, USA
    The Smart Guide For Business Startups - Smart Guide Publishing, USA
    When the Shit Hits the Fan - Career Press, USA
    The Jelly Bean Principle - Oak Tree Press, USA
    Save Your Business - Crimson Publishing, UK
    23 Reasons Why Businesses Fail - Jaico Publishing, India


    Check Barry out @ www.idealetter.com/barrybio.htm


     


     

  • 00:30

    NextGen and Baby Gear Services - Tot Squad's Jen Beall Joins Franchise Focus

    in Business

    Jen Beall, Founder and CEO of The Tot Squad, joins Franchise Focus co-hosts Rick Bisio and Graham Chapman to discuss her involvement with NextGen and how its propelled her baby gear services franchise to the next level.   Listen in as Jen shares how her grad school business plan project has blossomed into an emerging franchise concept that already claims celebrities such as Sarah Michelle Gellar and Jessica Alba among its clients and partners.  Feel free to check out the Tot Squad website to learn more.


    About Rick Bisio's Franchise Focus


    Rick Bisio's Franchise Focus is a weekly podcast devoted to exploring key issues in franchising.   Co-hosts Rick Bisio and Graham Chapman interview industry leaders (franchisees, franchisors, service providers, media members, etc.) who share powerful advice related to successful franchise ownership.


    Bisio, the Amazon-best selling author of the Educated Franchisee and a leading consultant for FranChoice, is dedicated to helping Franchise Focus listeners realize their dreams of business ownership.  Listeners are encouraged to take advantage of the following resources as part of their due diligence process:



    Rick's Entrepreneur.com Articles
    Rick's A Franchise Coach Website
    The Educated Franchisee Book
    The Educated Franchisee Website
    The FDD Exchange
    The Glossary of Franchise Terms

  • 00:28

    Blurred Vision: Your Focus Needs More Focus

    in Lifestyle

    It's hard to focus on your future when your vision for today is blurred by the vision of your past. On today's Matters of the Heart we continue the discussion on how to clear your vision so you can move forward with freedom. Sometimes in life our "focus needs more focus." We'll discuss learning how to use your peripheral vision to understand your environment but not get distracted by it.


    Peripheral Vision:



    is a part of vision that occurs outside the very center of gaze
     is good at detecting motion. (ScienceDaily.com)

  • 01:01

    You Need A Suttle Shift In Your Customer Relations!

    in Business

    The Building Your Xtra-Ordinary Business Radio Program!


    You Need A Suttle Shift In Your Customer Relations!


    My guest this Wednesday is Results coach Marilyn Suttle. Her bestselling book, Who's Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan offers a blueprint for growing sustainable businesses through customer care and inspired leadership. Here’s more about Marilyn:


    Marilyn has a proven track record for helping businesses and individuals succeed. She’s the president of Suttle Enterprises, a personal and professional growth training firm based in Metro-Detroit.  She’s an international conference speaker with over 20 years’ experience. You may have seen her offer expert advice on TV news, or in national print like Corp., Ladies Home Journal, Woman’s World,  and Inc. Magazine to name a few. Marilyn specializes in creating “Suttle Shifts” in the way people think and act to cement lasting bonds with customers, colleagues and just about anybody in your life.  


    Log onto www.blogtalkradio.com/Jim-Nemley on Wednesday, March 25, 2015 at 7:00 pm EST. It’s time to get your Shift on!

  • 00:35

    From Customer Complaints to Customer Contentment

    in Business

    The program focuses on Zingerman’s Community of Businesses and its philosophies and Customer Complaint Process.  The businesses include the original business, Zingerman's Delicatessen, plus Zingerman’s Bakehouse, Creamery, Catering, Mail Order, ZingTrain, Coffee Company, Roadhouse Restaurant, Candy Manufactory and the newest business—Events at Cornman Farms.  Zingerman’s produces and sells all sorts of full flavored, traditional foods in its home of Ann Arbor, Michigan to the tune of $50,000,000 a year in annual sales.  Effectively managing conflict has allowed Zingerman’s to grow from 2 employees to 700 over 33 years.  Like Apple Computers, Zingerman’s delights its customers with its food and its customer relations.  It has also been lauded by President Obama and others for its employee support, including its fair base salary, hours and benefits.  Zingerman’s philosophy of Servant Leadership, Energy Management, Going Direct and Handling Customer Complaints is at the core of its popularity and success.


    Ari Weinzweig is CEO and co-founding partner of  Zingerman's Community of Businesses. Ari was recognized as one of the “Who’s Who of Food & Beverage in America” by the 2006 James Beard Foundation and has awarded a Bon Appetit Lifetime Achievement Award among many recognitions. Ari is the author of a number of articles and books.


    Zena Zumeta, internationally known as both a mediator and trainer of mediators.  She is president of the  Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan.  

  • 00:32

    Kingdom Focus

    in Radio

    Kingdom inspiration

  • 00:53

    MMM- Total Customer Service

    in Entrepreneur

    Customer Service with Bob and Casey. Angela Fisher with Ace Barter.com is our guest. Angela is an entreprenuer and is dedicated to customer service in business.


     

  • 00:32

    An Awakening in Horror: Amazon Customer Review Issues

    in Entertainment

    Join William Pattison as he discusses issues with the way Amazon.com handles customer reviews. If you are a person selling on Amazon or an author with a book on there you know the crap that goes on. And like he does with the issues in the horror community and with the horror socials, William Pattison with throw the spotlight on these issues as well. The phone line will be open if listeners want to put in their two cents....

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