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The Customer Loyalty Playbook: 12 Game Strategies to Drive Improved Results in Your Business, focuses on customer loyalty and four infrastructure areas leading to a culture of customer loyalty: the customer experience, leadership, employee engagement, and marketing to ideal clients.
Jeri Quinn, President of Driving Improved Results, is an author, coach, consultant, and professional development expert focused on small and mid-size businesses.
Download the first chapter of The Customer Loyalty Playbook for free: www.customerloyaltyplaybook.com
Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine by Jeanne Bliss
This on demand audio series is a part of the Executive Girlfriends Group Vignette Series. Chicke Fitzgerald interviews Jeanne Bliss. The original live interview was 5/22/15.
Chief Customer Officer 2.0 is based on a five-competency framework that successfully launched multitudes of Fortune 100 and Fortune 500 companies through their customer experience transformations. The framework addresses the issues that remain prominent, including siloed organizations and the need for clear goals and metrics, as well as new factors, like social media, that have altered the customer relations dynamic forever.
You’ll learn the five key competencies embraced by world-class leaders and the role of the Chief Customer Officer in uniting the organization to build and embrace these new competencies.
After 25 years as the Customer Experience Executive in five major US Corporations, Jeanne Bliss founded CustomerBliss in order to create clarity and an actionable path for driving the customer loyalty commitment into business operations.
Her website is http://www.customerbliss.com/
To order the book click HERE
For more information about the Executive Girlfriends' Group see: http://www.executivegirlfriendsgroup.com
"THE INNERMIX SHOW"
#Life #Love & #Relationships
Monday 9 p.m pst
Hosts: Simply D & Jules
Call in talk Live 347-857-1344
Hello everyone!! And happy Monday :-) tonight on the show we are talking Focus, Vision, and Motivation. It is widely understood that most of us have dreams and ambitions and goals but many of us have difficulty balancing the normal everyday activities in our lives with those goals. the plain truth is most people's goals start off as something they can only do part time and those part-time passions become full-time dreams realized. so the question tonight is... How do you take your part time dream and turn it into your everyday reality?
in Self Help
In today's show Paula will be talking about What You Focus On Is What You Get. What is this concept, why is it important to have focus in your life, and how can you create focus, so you can have what you really want.
Focusing on what you want will assist in bringing life to you and what your desires are. To create a space so that you can have more of what you want in your life so what you don't want disappears into the nether as it were.
Paula will give you tips and tricks of how to bring this about into your life. Listen in to this show if you want to create something special in your life. Paula will assist you to bring focus and move towards your compelling future, whether that be that you want a better job, the relationship that you really want, or you want to have a baby.
"Maintaining Focus As Kingdom Builders"
This is our theme for the year 2015 and in this month of May we will hear teachings from ministers of Wholeness Empowerment Ministry International encouraging us in the Word. We must establish and maintain focus on that which is vital to God - building His Kingdom and not our own. The distractions and temptations to focus only on ourselves are very great in this age. However when we press into the Word which ignites true worship these things fall away.
Join us as we encourage you in the scriptures to set your sights on God and exhaust yourself in pleasing Him alone.
The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).
Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.
When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.
Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.
This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.
Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!