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Today's customers have multiple ways to educate themselves on products and services. It's important that front line personnel are experts in regards to being knowledgeable about their company's products and services. Join Errol and his guest Sean Hawkins, manager of the award winning call center at iContact to get tips on creating customer experience experts to insure employees confidently interact with customers.
**Hear ad-free version at http://tinyurl.com/talkshow-customerexperience
** Interview with Ashley Berg Jensen, Director of Global Employee Engagement at Coca Cola Enterprises: How increasing employee connection and commitment to the company drives customer focus and business performance. Ashley is responsible for measuring the engagement of 72,000 employees globally and designing and implementing strategies to turn employee insights into action across the business. Her organization has facili
A New Pharma Commercial Model
A conversation with Rob Halkes, MHA, Managing Consultant/Owner, Health Business Consult, about a new commercial model for a pharmaceutical market approach, which puts the customer's needs first. An approach that provides added value to medicines so as to help healthcare providers help their patients better.
Steve Ellis, from Eye Med, will share five key steps to designing an effective Voice of the Customer program that focuses on the customer experience and drives continuous improvement throughout the organization.
Steve Ellis is Sr. Director of Customer Care for EyeMed Vision Care. He has over 2 decades of leadership with a proven track record to deliver outstanding results at Sprint, Florida Power & Light, Comcast Cable and EyeMed. Steve has experience in marketing, sales, customer service, call center, strategic planning and general management leadership. Steve is a graduate from OH University and lives with his family in Cincinnati, OH.
Bachir Mihoubi, CEO/President of FranCounsel Group and widely acclaimed international business and expansion expert, sits down with Graham Chapman, Rick Bisio's Franchise Focus co-host, to discuss franchising from an international perspective. Listen in to hear Bachir's tips on smart international franchise expansion, a list of countries where franchising is thriving, and an in-depth discussion about the global impact of the recent American government shutdown.
Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received.
Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.
Join us for September’s edition of Rick Bisio’s Franchise Focus. We will be devoting this month’s show to a full recap of the recent Public Affairs Conference. Each year, the Public Affairs Conference gives franchise executives the opportunity to meet with legislators and discuss key political issues that impact their business. With a potential government shut down looming and an overall lack of clarity surrounding key political issues like health care, tax reform, and immigration, this very well may have been the most important and revealing Public Affairs Conference to date. Join us tonight as we interview Bachir Mihoubi, IFA member and founder, managing director of FranCounsel Group, LLLC, and Jay Perron, Vice President Government Affairs and Public Policy for the International Franchise Association. Both men will share the details of their experience at
Strategies to Develop your Brand, Keep your Contacts Engaged and Go the Extra Mile
Join in to this very informative episode as Yvonne A Jones, Deidra Miller and I explore many of the proven methods to improve relationships with your customers and team.
Improving your Brand, the Importance of Follow Up Systems and How to Use Social Networking are just a few of the topics we take a deeper look into to help you create even better relationships with your customers.
Informative Free Customer Relationship Building Teleclass on September 26
Customer Service Webinar Workshop Series October 8-11
In this 30 min segment of The FTW Elite Future Focus, we will discuss the "Meltdown" in PWE that will happen on April 13th at Bethel Park in Indianapolis, Indiana. Will RWE's reign meltdown because of Louis Rojas, or will RWE show the strength of the enterprise.
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