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Guest: Victoria LaPoe, Ph.D.
Catastrophizing is an irrational thought a lot of us have in believing that something is far worse than it actually is. Catastrophizing can generally can take two forms. The first of these is making a catastrophe out of a situation. This kind of Catastrophizing takes a current situation and gives it a truly negative spin. The second kind of Catastrophizing is closely linked to the first, but it is more mental and more future oriented.This kind of Catastrophizing occurs when we look to the future and anticipate all the things that are going to go wrong.
• 9:05 PM: Victoria LaPoe, Ph.D.
• 10:05 PM: Tracking Blanca Teran
• 10:15 PM: Mailbag
Chris Baggott at 10:12 am
Diane Brice at 10:24 am
Federico Teran/Erica Trujillo at 10:48 am
Andreia Hawkins at 11:00 am
John dubbioso at 11:12 am
Clarita Bassett at 11:24 am
Valerie Wilson-Morris at 11:36 am
Ling C Ho at 11:48 am
Sean Christie at 12:00 pm
Terry Rose at 12:24 pm
Nancy Benter at 12:36 pm
With an over 150-year history and revenue exceeding $25 billion, Macy’s is indisputably a retail empire. But over those years, customer service has changed. Management used to be in store dealing with customers everyday while now, feedback systems must be implemented so that people like Timothy Teran, Senior Vice President of Consumer Insights & Strategy for Macy’s, can understand and respond to customers.
In this podcast interview, Timothy Teran, Senior Vice President of Consumer Insights & Strategy for Macy’s, talks about programs like My Customer Engagement and Magic Selling. “We are in the service business,” says Teran. “The biggest pain point for a customer will always be if they come in the store and they want help and they can’t get that help.” Listen to the podcast to hear how Teran is ensuring that this doesn’t happen in any Macy’s stores or on Macys.com.
Teran is on the advisory board for the Next Generation Customer Experience conference which will take place in March in Las Vegas. Visit the website to learn more about the program.
Join us from 2-4 p.m. PST on Sunday, May 29th for Day 4 of our four day special edition of MetalSmith BenchTalk as we broadcast live from the SNAG Conference in Seattle, WA.
Our guests for Day 4 are: Phil Poirier (hydraulic press pioneer), Tosca Teran, Phillip Baldwin (mokume gane mfg. and expert), Deb Lozier, John Frei (of Frei and Borel tools), Anthony Tommaro, Susan Ellenton, and Lee Marshal.
Remember to visit blogtalkradio.com/whaleystudios for four days of special interviews! And if you can't catch them live, remember to check out the recorded versions archived here at BlogTalkRadio!
San Diego at the Otay Mesa Chamber of Commerce, Otay Mesa, CA This episode featuring an interview with Alejandra Mier y Teran the Executive Director of the Otay Mesa Chamber of Commerce. Talking about the services they provide to members of the chamber along with other business's. Mexport will be held on May 19, 2011 For more information go to www.otaymeasa.org or www.mexport.org or call 619-661-6111
Join me as I welcome Robin James, aka Sulara, an amazing devoted mother who has dedicated her life to bringing channeled messages from her son Teran, (who lives in Spirit) to the world through many books. Tune in to hear Sulara share Teran’s messages of wisdom and light, written specifically for the Indigo Children and all those young people who have come to change the world through the power of love. www.talktoteran.com
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