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Take 5 minutes from your busy business day and listen to expert business advice to grow and improve your business with Howard Lewinter.
In today's 5 Minute Business Strategy Howard talks about: Is The Telephone Still Relevant To Business?
CEOs, presidents, founders, business owners across America trust Howard Lewinter's business advice to solve business problems, increase business profits and live their entrepreneurial dreams of running a successful business with less stress.
For more business tips, follow Howard on Twitter: @HowardLewinter - or connect with Howard on LinkedIn.
Years ago a friend of ours was so discouraged. He was let go as a pastor of a denominational church in favor of someone younger. He was telling his wife that I guess that's all for me. I'm finished with my ministry. And then the telephone rang.
That phone call changed his life and he spent the next 20 years traveling the nation with a well known evangelist and setting up crusades and meetings for him.
Just recently I heard another great testimony from Sean Lowe of the Bachelor TV Show. As you know he was devastated when he was sent home from the season of the Bachelorette after the home town dates. He fell in love only to be blindsided and sent home without a rose.
Then he said six months later the phone rang. That phone call changed his life and he met the love of his life, Catherine.
It's time we don't let obstacles get in the way of our destiny or journey. Discouragement is not an option.
If most people would wait 10 days after their most discouraging event in their lives, they would find that it was simply a stepping stone for something better to happen. Let's talk about OPPORTUNITIES HIDE BEHIND OBSTACLES from
"Believe you Can," by John Mason
Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
The elements of communication are visual, verbal, and vocal. The adage “it’s not what you said, but how you said it” holds true to phone conversations as well as face to face conversations. Shirley Gutkowski, BSDH talks with Daniel A. Bobrow President of AIM Dental Marketing, a health care marketing consultancy based in Chicago, IL on call handling techniques to grow your business.
Mr. Bobrow lectures nationwide, has been published in Dental Economics, Dental Products Report, Dentistry Today, AGD Impact, and Dental Compare. He holds a Bachelor of Science degree in Economics and an MBA in finance and marketing from The University of Chicago. Mr. Bobrow is a member of many professional organizations including the American Academy of Private Physicians, the Academy of General Dentistry, American Academy of Dental Practice Administration, the Academy of Dental Management Consultants (ADMC). He is also the Founding Treasurer and Member of the Executive Committee of the American Academy for Oral Systemic Health (AAOSH).
He is author of The State of The Art In Dentistry Marketing, co-author of Powerful Practice Volume II, the Marketing Insider and What’s Working In Marketing Today columnist for Dental Products Report Magazine, and creator of The Art of First Impressions (www.TheArtOfFirstImpressions.com) telephone skills coaching curriculum.
The “Monday Business” shows on Cross Link Radio are produced by Gaylene Baker RDH, MBA.
In this episode we take a look at some alternative methods of providing counseling. The majority of crisis counseling is now being handled by telephone. The ease with which people can communicate, the ability to have face-to-face conversations via Wi-fi connections, the need to save fuel costs, the fact many clients have had their driver's licenses revoked, and the need to improve efficiency and marketability all point to an increase in progressive counseling methods. Too often, the person on the other end of the telephone is a volunteer. They have not completed a degree in social work, counseling, or psychology. They mean well but they could generate additional problems for the client. They may have been given a script to follow but we know tone, inflection, and spontaneity are all important feedback mechanisms a skilled practitioner optimizes which these volunteers would probably not.
As we improve our communications capabilities, the Internet will play a larger part in real-time counseling. It is anyone's guess, though, if the service provider on the other end of the line will be a credentialed professional, a well-meaning volunteer with little or no training, or a crook out to steal your identity. In the future it seems possible there will be computers programmed to interpret input from clients, analyze their voice patterns, and provide feedback even more appropriately than a human could do.
This episode mainly focuses on the use of telephones in both counseling and crisis counseling. Online crisis counseling has arrived and there is every reason to believe growth in this industry will progress at a rapid pace.
Psychic Stephen is giving clairvoyant readings today for people having questions about love, money and their career. The purpose of this show is to help those that are searching for answers in their lives. Many people call Stephen in order to ask questions about what concerns their heart the most. His guidance has helped thousands of people throughout the world. Visit his psychic website today if you are looking for a private reading with him. Calls are answered on a first come, first serve basis. There are no time limits as to how long you can spend with him on the air.
You have come to the right show if you are looking for a live psychic reading on the telephone. Psychic Stephen is giving readings today for those that are hurting and wanting to know more about their love, money and careers. He also does spirituality readings and so much more. If you have a question, please call in. Calls are taken on a first come, first serve basis. There is no time limit on how many questions you can ask him. Many people seek out psychic readings from Stephen because he has a gift for tapping into the spiritual world.
Call Monitoring and Recording sounds like a great idea for qualaity control of calls at your call center, but are you putting your agents or management at risk?
BenchmarkPortal's Bruce Belfiore sits down with Attorney, Adam Losey, to discuss the leagal issues around call centers, both from an inbound and outbound perspecitive.
As privacy Counsel for Call Centers, he works with client-side management to develop and implement telephone monitoring policies governing monitoring and recording of telephone calls and electronic communications and data management issues associated with call recordings and electronically stored information.
Adam Losey is an internationally recognized attorney, author, and educator in the field of technology law. He represents a number of Fortune 100 companies in high-stakes complex litigations across the country involving challenging issues at the intersection of law and technology. In addition to his litigation practice, Mr. Losey routinely advises clients large and small on a variety of sophisticated information security, incident response, privacy, electronic discovery, and data management matters. Mr. Losey is a member of the New York, Florida, and District of Columbia bars.
I will be doing some live psychic readings today for those that have questions about their spirituality, love life, career and more. Call in today if you are searching for answers and don't know where to turn. People call in to speak with Stephen on a daily basis in order to discuss with him their personal lives. Psychics are often known to pick up on a persons spiritual energy and communicate to them what they see for them exactly. Phone calls are taken on a first come, first serve basis. You can ask Stephen whatever you would like for as long as you want. Learn what is in store for your future today. If you would like to contact Stephen outside of the show for a private reading, please call 561-907-6689 or visit his website at www.aopsy.com.
Today's show is going to be for those seeking a live psychic reading. You can ask Stephen any question that you would like and receive an answer on the air. There are no time restrictions on the show. Calls are answered on a first come, first serve basis. Stephen helps people from all walks of life and gives prophetic insights to those that he feels called to minister to. Many people come to the show seeking a free online psychic chat. You can ask Stephen about love, money, career or just about anything else that you can think of. Please call in early if you are wanting a clairvoyant reading on the air with Stephen.
Thousands of people call Psychic Stephen every single year to ask him questions about their career, love life, money concerns, spirituality and so much more. If you need help with your life, call Stephen now to see if he can help you. He is a clairvoyant psychic reader with over 20 years experience. He can tap into the past, present and future. There is no question that is off the table. Ask him whatever question you would like and for as long as you want. There is no time restriction. Calls are answered on a first come, first serve basis. Stephen gives live psychic readings on his website at www.aopsy.com. You can also calls him at 561-907-6689 if you are interested in scheduling a private reading with him.
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