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Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
The elements of communication are visual, verbal, and vocal. The adage “it’s not what you said, but how you said it” holds true to phone conversations as well as face to face conversations. Shirley Gutkowski, BSDH talks with Daniel A. Bobrow President of AIM Dental Marketing, a health care marketing consultancy based in Chicago, IL on call handling techniques to grow your business.
Mr. Bobrow lectures nationwide, has been published in Dental Economics, Dental Products Report, Dentistry Today, AGD Impact, and Dental Compare. He holds a Bachelor of Science degree in Economics and an MBA in finance and marketing from The University of Chicago. Mr. Bobrow is a member of many professional organizations including the American Academy of Private Physicians, the Academy of General Dentistry, American Academy of Dental Practice Administration, the Academy of Dental Management Consultants (ADMC). He is also the Founding Treasurer and Member of the Executive Committee of the American Academy for Oral Systemic Health (AAOSH).
He is author of The State of The Art In Dentistry Marketing, co-author of Powerful Practice Volume II, the Marketing Insider and What’s Working In Marketing Today columnist for Dental Products Report Magazine, and creator of The Art of First Impressions (www.TheArtOfFirstImpressions.com) telephone skills coaching curriculum.
The “Monday Business” shows on Cross Link Radio are produced by Gaylene Baker RDH, MBA.
In this episode we take a look at some alternative methods of providing counseling. The majority of crisis counseling is now beig handled by telephone. The ease with which people can communicate, the ability to have face-to-face conversations via Wi-fi connections, the need to save fuel costs, the fact many clients have had their driver's licenses revoked, and the need to improve efficiency and marketability all point to an increase in progressive counseling methods. Too ofte, the person on the other end of the telephone is a volunteer. They have not completed a degree in social work, counseling, or psychology. They mean well but they could generate additional problems for the client. They may ahve been given a script to follow but we know tone, inflection, and spontaneity are all important feedback mechanism a skilled practitioner optomizes which these volunteers would probably not.
As we improve our communications capabilities, the Internet will play a larger part in real-time counseling. It is anyone's guess, though, if the service provider on the other end of the line will be a credentialed professional, a well-meaning volunteer with little or no training, or a crook out to steal your identity. In the future it seems possible there will be computers programmed to interpret input from clients, analyze their voice patterns, and provide feedback even more appropriately than a human could do.
This episode mainly focuses on the use of telephones in both counselig and crisis counseling. Online crisis counseling has arrived and there is every reason to believe growth in this industry will progress at a rapid pace.
Marys Wake Up & Reminder Services is a service everyone can benefit from. All calls are made by someone who knows the value of time. These calls are made for any and all reminders, such as Drs appointments, Taking medications, PTA meetings, Luncheons, Birthdays, Anniversaries the list goes on and on. We also will make sure you never over sleep again. These services are foe everyone.. We also send out live greetings and special messages.
This week we welcome Special Guest Jayson Veley! Jason is an activist, author, radio personality and the co-founder of The Junior Factor Nation!
"Jayson Veley started his broadcasting career in July of 2009 with The Junior Factor, a local access television show that he co-hosted with his friend, Connor Mullin. Shortly after, Veley took on an even bigger project – a network called Junior Factor Nation which he co-founded with Caiden Cowger. The network consists of several different conservative radio programs, all hosted by kids in their teens and early twenties. Veley’s show, Factor Talk Radio, started on April 26th, 2012 and currently airs from 7-8 PM on Monday and Thursday nights."
"Jason has been criticized for being too aggressive on the air, but what some call anger he likes to call passion. The future of America is at stake, and if it’s a war the liberals want, it’s a war they’re going to get." ~ That's what I'm talkin about!
Jayson is also the Author of two books, The Other Side & Telephone
Join Jennifer Montrose, Dan Wilson and I as we discuss Jaysons work and the issues of the day!
This show is about sovereignty. Sovereignty in the home, in our local communities, and in our States as well as our Nation. CommonCore, CSCOPE, ObamaCare, the EPA, BLM, and a plethora of other schemes and government agencies are trying hard to take away our rights and freedoms.
My name is Keith Davis and I have impacted thousands of people’s lives as a business owner and officer of many organizations over the past 35 years, including the Network Marketing Industry. Working with teams and for the benefit of others has always been a strong passion of mine as is evident in my having held positions in many not-for-profit agencies over the last 35 years. Telephone Pioneers of America, Foresters not-for-profit Insurance Company, and The United Negro College Fund, to name a few, raising funds and managing and working with organizations like The Muscular Dystrophy Association, Easter Seals Foundation, The American Red Cross, MS Foundation, and many more. www.keithdavisshow.com
CONTACT US: (702) 286-2904 firstname.lastname@example.org
QSCIENCES: Independent Business Owner
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Retail and Preferred customer options: www.keithdavisshow.com
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Our Show "Let'sTALK" w/DrLillie, will be dealing with various Subjects, as it related to our lives, Healing Spiritually, Emotionally and Mentally. With a "Christian/Biblical" perspective, the hurt and pain, experiences, Testimonies, Guests, Special Segments, Sharing Music and the Word of God, in a relaxed atmostphere, open to all. The Bible says: "Come now, and let us reason together, saith Jehovah: though your sins be as scarlet, they shall be as white as snow; though they be red like ... crimson, they shall be as wool." Isa. 1:18, with healing, through God's Word and Holy Spirit, influenced. To Contact us you may Email us at email@example.com or telephone us at 305-917-5223 or 305-631-2108, for PRAYER / COUNSELING. L. Robinson-Condeso Ministries,Inc., www.lrobinsoncondesoministriesinc.net, Email: firstname.lastname@example.org GOD BLESS YOU!
Open lines this week with Skip Waters on the Lets Talk Trains Show. Call in to talk about your Railfan trips! Who went to the NRHS Convention? Streamliners in Spencer? Watch the Heritage equipment on the way to Spencer? Who rode 765 trips? What other fun trips did you ride so far? Catch any unique trains this Summer with your camera? Call in an let me know! Or, I have a few fun trips to share. Either way, it's all about you and the LTT listener. Call in and be a part of the show! Join us and our regular callers at 10:00 AM Pacific, 12:00 Noon Central Time. The call in telephone number is 646-716-7106
Jesus Christ Came to Heal the Brokenharted
This is both to teach how to heal the brokenhearted and how to have a broken heart healed.
I will pray of the healing of the brokenhearted and the release of the gift of the Spirit into a person's life. This is according to 2Timothy 1:6,7.
After the prayer time, I will open the telephone lines to prayer for people as time allows.
If you come with a broken heart, please do not leave with one as Jesus Christ came to heal the brokenhearted.
Luke 4:18 The Spirit of the Lord is upon me, because he hath anointed me to preach the gospel to the poor; he hath sent me to heal the brokenhearted, to preach deliverance to the captives, and recovering of sight to the blind, to set at liberty them that are bruised,
The Bootch and Pat Show with Bob is a Tuesday night sports radio mixture of comedy, sports, and narcissism, broadcast on blogtalkradio.com featuring DJs John "Bootch" Boutcher, Patrick Kane, and Bob Meehan. The show, originating in Jenkintown, PA, features telephone interviews, subpar in-studio guests, witty banter of daily sports topics, weird/wacky sports news stories, and a plethora of sound clips and dumb jokes. It broadcasts live on blogtalkradio.com and therefore streams audio via the website from 8-10pm EST
Call us and join in the discussion! (718) 508-9419 + option #1
Episode 45 – 07/09/2014 – Rant & Roll with Nick and Terry
Living in a time of regression of knowledge;
The cult of the amateur online and offline;
Technology can be a helpful tool;
Technology can also be threat;
Communicating in person and on the phone;
What does “Like me” or “Friend me” really mean?
Social media and expectations of privacy;
Book reports and what Terry is reading.
About our program:
Hell No! the radio show is a socially conscious water cooler talk show about what’s going on in the world as we feature guests and callers who express their thoughts. Hell No! is friendly, funny, real and focused on empowering the truth. We give a voice to people left in the dust. This program is not democratic, fascist, politically correct or a place for sacred cows. We do advocate peace, critical thought, education, reading and social awareness.
Email us! HellNoTheRadioShow@gmail.com and to find other episodes you can play on demand anytime, please Like us on Facebook.com/HellNoTheRadioShow and follow us on Twitter @HellNoRadioShow.