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Join us as guest Brendan Major is joined by Nancy Friedman, The Telephone Doctor. Nancy will teach Brendan and small business owner's everywhere the secrets of customer service and phone skills to create and retain customers. Some things that will be discussed include: The number one frustration in Customer Service of the American Public, Why some customers decide to take their business elsewhere and the best way to deal with problem customers.
About Our Guest
Nancy has appeared on hundreds of radio and TV shows, and thousands of stages worldwide. Her engaging style, practical and memorable examples, and actionable takeaways combine to make a great package for any conference or major event. When Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada and Great Britain, CNN, Fox News, Wall Street Journal, USA Today and other respected publications need a customer service expert, they call on Nancy Friedman. You should, too!
The author of eight books on communications, sales, and customer service, Nancy will energize, inspire, and motivate you with tips, ideas, skills, and techniques you’ll use the rest of your life. Nancy’s keynote speaker presentations are high-energy, high in content, and best of all, high-results!
In addition to her speaking, Nancy is founder and President of Telephone Doctor Customer Service Training. Telephone Doctor continues to grow, and now includes ServiceSkills.com, an eLearning platform offering 91 training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management & leadership programs. Corporate America has embraced the teachings of the Telephone Doctor. - See more at: http://www.nancyfriedman.com/about-nancy/#sthash.lyYt9mjL.dpuf
The elements of communication are visual, verbal, and vocal. The adage “it’s not what you said, but how you said it” holds true to phone conversations as well as face to face conversations. Shirley Gutkowski, BSDH talks with Daniel A. Bobrow President of AIM Dental Marketing, a health care marketing consultancy based in Chicago, IL on call handling techniques to grow your business.
Mr. Bobrow lectures nationwide, has been published in Dental Economics, Dental Products Report, Dentistry Today, AGD Impact, and Dental Compare. He holds a Bachelor of Science degree in Economics and an MBA in finance and marketing from The University of Chicago. Mr. Bobrow is a member of many professional organizations including the American Academy of Private Physicians, the Academy of General Dentistry, American Academy of Dental Practice Administration, the Academy of Dental Management Consultants (ADMC). He is also the Founding Treasurer and Member of the Executive Committee of the American Academy for Oral Systemic Health (AAOSH).
He is author of The State of The Art In Dentistry Marketing, co-author of Powerful Practice Volume II, the Marketing Insider and What’s Working In Marketing Today columnist for Dental Products Report Magazine, and creator of The Art of First Impressions (www.TheArtOfFirstImpressions.com) telephone skills coaching curriculum.
The “Monday Business” shows on Cross Link Radio are produced by Gaylene Baker RDH, MBA.
In this episode we take a look at some alternative methods of providing counseling. The majority of crisis counseling is now beig handled by telephone. The ease with which people can communicate, the ability to have face-to-face conversations via Wi-fi connections, the need to save fuel costs, the fact many clients have had their driver's licenses revoked, and the need to improve efficiency and marketability all point to an increase in progressive counseling methods. Too ofte, the
Marys Wake Up & Reminder Services is a service everyone can benefit from. All calls are made by someone who knows the value of time. These calls are made for any and all reminders, such as Drs appointments, Taking medications, PTA meetings, Luncheons, Birthdays, Anniversaries the list goes on and on. We also will make sure you never over sleep again. These services are foe everyone.. We also send out live greetings and special messages.
Call us and join in the discussion! (718) 508-9419 + option #1
Episode 45 – 07/09/2014 – Rant & Roll with Nick and Terry
Living in a time of regression of knowledge;
The cult of the amateur online and offline;
Technology can be a helpful tool;
Technology can also be threat;
Communicating in person and on the phone;
What does “Like me” or “Friend me” really mean?
Social media and expectations of privacy;
Book reports and what Terry is reading.
About our program:
Hell No! the radio show is a socially conscious water cooler talk show about what’s going on in the world as we feature guests and callers who express their thoughts. Hell No! is friendly, funny, real and focused on empowering the truth. We give a voice to people left in the dust. This program is not democratic, fascist, politically correct or a place for sacred cows. We do advocate peace, critical thought, education, reading and social awareness.
Email us! HellNoTheRadioShow@gmail.com and to find other episodes you can play on demand anytime, please Like us on Facebook.com/HellNoTheRadioShow and follow us on Twitter @HellNoRadioShow.
So I was listening to the Colin Cowherd show on ESPN Radio this morning, and he was totally misreporting what I have been reporting. Lucklily, I have the telephone number to the studio, so I called Colin and he put me on the air.
And from there, I put up with him trying to ascertain who my source is on my LeBron James-to-Cleveland story. And I held my ground.
Rarely have I been under as much scrutiny as I am now after reporting Wednesday that LeBron is returning to the Cavs. Since it is my job to defend myself and defend my reporting, I did just that with Colin. I think the both of us ended the interview happy with how it went.
Give a listen, and you will learn a little something about reporting, sourcing and the way the newsbreaking business works.
Our Show and "Theme" is "GETTING THE WORD OUT," by Teaching, Preaching of the gospel, according to 2 Tim. 3:16 and Eph. 2:8-10, and listening to the heart cries of the listeners. IT IS ALSO THE NAME OF OUR SHOW/PROGRAM! For the Bible tells us: Zech. 4:6b "Not by might, nor by power, but by my spirit, saith the LORD of hosts." To Contact us you may Email us at firstname.lastname@example.org or telephone us at 305-917-5223 or 305-631-2108, for PRAYER/COUNSELING. or write us at: 12864 Biscayne Blvd., ... #255, North Miami, FL 33181, L. Robinson-Condeso Ministries,Inc., www.lrobinsoncondesoministries.org
It does not take a lot to show our clients we "CARE" How often do you pick up the telephone to call the client ":JUST BECAUSE You CARE"? I think some times we can get caught upo with the NEXT preomotion or launch that we forget and over look the most important people our Clients.
Please join the conversation today at 10:00 AM EDT as we discuss simple but powerful ways we can show our clients we care.
OPEN MIC POETRY NIGHT
Join us C. Bravo and Mr. Speaker
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She's back! After several months of only being available on the COSMIC LUNCH BREAK Eileen is offering a call in program again! Every Wednesday for 30 minutes you can call in, give her your birthday and she will tell you "What's up". Eileen has been involed with Astrology for over 40 years and has a Clairvoyant twist to everything she does. Listen in and give her a call, it will be inspirational and uplifting.
Check out her web site:
Eileen offers a 10 minutes session via telephone or skype to simply by asking via email:
The Bootch and Pat Show with Bob is a Tuesday night sports radio mixture of comedy, sports, and narcissism, broadcast on blogtalkradio.com featuring DJs John "Bootch" Boutcher, Patrick Kane, and Bob Meehan. The show, originating in Jenkintown, PA, features telephone interviews, subpar in-studio guests, witty banter of daily sports topics, weird/wacky sports news stories, and a plethora of sound clips and dumb jokes. It broadcasts live on blogtalkradio.com and therefore streams audio via the website from 8-10pm EST
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