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Shep is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
In 1983 Shep founded Shepard Presentations and since then he has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express.
Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!”
For more details, you can visit Shep’s website at Hyken.com
in Real Estate
Feeling tired all the time?
Can't lose weight...even when you're eating healthy foods?
Suffering from frequent constipation?
Wake up tired?
Have dry skin and hair?
Feel cold, have cold hands/feet?
Losing your hair?
Having trouble thinking?
Can't get pregnant?
If you, or someone you know, is experiencing these symptoms, we invite you to learn what you can do to have healthy thyroid function and avoid years of suffering and
dysfunction! Join The Coaching Chics with special guest Shep Saltzman as we discuss this secret, but widespread problem in today's society. Shep specializes in integrating Western and Chinese medicine, nutrition and homeopathy.
“Shep is amazing! He made me aware of my health issues, when no one else could, and has helped me lose weight along with having an abundance of energy even with a slow
- Cindy Bishop
Special Guests & More (Subject To Change)
D-Shep - @DShepWorld
D-Shep is more than a just a southern artist with a regional sense of hip-hop. His lyrics tell of his struggles to make it out of his rough beginnings in Miami's Naranja neighborhood. Success is not something that's given to you its something you must take for yourself; D-Shep learned this at a young age as he struggled to survive on Miami's south side. Signed to an independent record label, D-Shep, born Darrell Sheppard, is the real deal; he's been on the streets, with the stories and credibility to back it, but still his southern background is apparent in his sense for good music.
After his first two mixtapes, "Rent Money" and "Eviction Notice", D-Shep has managed to resurface with another compiled mixtape of growth, hood and truth. Honestly titled "Rent Money 2nd Impression", it is his renewed drive to restore hip hop in Miami. While some rappers have decided to follow a certain pattern to define Miami music, D Shep has decided to recreate that lane for his own personal use. His track "Snap" took a music trend in Miami called stick music and made it work for him. It addresses some of the frustrations most talented artists encounter in this industry. Songs like "Living that Life" ft Akon and "Can't See Me" ft Git Fresh take you through a journey of his thoughts causing you to understand his reality. Not to mention with the help of Veronica V, "Rather be with you" allows D-Shep to keep it real with the ladies to become that side dude.
7:30 p.m. – Shep Lucas, NeSmith Panhandle Challenge Series winner at Flomaton Speedway and Crew Chief for Ryan Crane in the NeSmith Chevrolet Dirt Late Model Series.
7:45 p.m. – Howard Willis, NeSmith Chevrolet Weekly Racing Series winner at Battleground Race Park in Highlands, TX.
8 p.m. – Branden Harris and his Crew Chief, Brains of the Operation and son six-year-old Landen Harris, winners for the second time this season in NeSmith/AR Bodies Street Stock Division competition at Flomaton Speedway.
8:15 p.m. – Michael Williams, NeSmith/AR Bodies Street Stock Division winner at Southern Raceway.
8:30 p.m. – Justin McRee, defending NeSmith Chevrolet Dirt Late Model Series Winner of the Salute To The Air Force 40 at Magnolia Motor Speedway.
Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the bestsellers; Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and his latest book; Amaze Every Customer Every Time. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled, You Are The Magic! Mr. Hyken has received the Council of Peers Award for Excellence, and the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. You can learn more about Shep HERE and follow him on You Tube, Facebook and Twitter.
The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).
Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.
When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO.
Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.
This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.
Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.
Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!
Legendary scribe and sportscaster,Dr.M.Lee''DOC''Stanley Sr.,takes to the airwaves once again with his renowned and legendary radio show,the award winning,'SPORTS IN DEPTH'.
Melvin''Doc''Stanley with his iconic sports posse members,''Lady A'',Gerg''Jumpshot-Jonesy'',legendary boxing referee,Eddie''Don't See It,don't CalI it'' Cotton, Muscles the''Cisco Kid'' and intro by the late Mel''Rooney'' Smith Jr., is an in depth informative educational and historical look at the world of sports,on this revered famed legendary award winning radio show.
Di-versing from both a daily and historical perspective,bringing too both an in depth look and perspective not only on the sports of our times, but too,of the players and performers of the said events, both now and of yesteryear.
'Sports In Depth',AKA SID, also brings us the unique strategies of sports from an intellectual prospective.
Not just athletics because as it takes GOD given raw talent and conditioning it too takes a blessed mind fueled with passion, determination,interlect and a belief of competing and accomplishment.
And with the in depth knowledge,savy and diverse intellect,of Doc's iconic posse,'Sports In Depth' is too,''the world in Depth''. We all here at SID say happy birthday today to the great Walt''Clyde'' Frazier. Only Oscar Robertson was in his class as an all around guard in NBA basketball history.Happy 70th my friend.
GOD Bless you,thanks for joining us once again,where we always,''Rope the Rumors,Hog tie the Issues and Brand theTruth''.
''Love Makes your Soul crawl out from its hiding place''
Zora Neale Hurston
It's tournament time.
After six months of hockey, 59 hockey teams are whittled down to 16 for the right to call themselves national champions. And with the Frozen Four in our backyard of Boston, this is going to be one of the most exciting and anticipated tournaments in recent memory.
Both Boston College and Boston University will start their runs out east, with the Eagles slotting against Denver in the Providence, RI regional while the top-seeded Terriers will play the last at-large team in - Yale - in Manchester, NH. There's a local feel to this tournament, one that could conceivably end with the Terriers and Eagles playing in the national championship.
Tune in live Wednesday at 8 PM as Joe and Shep take over BC Interruption Radio with a live version of Eastern Bias. Call in at 646-200-0446, and let your voice be heard before the teams converge on their regionals for the start of the national tournament. The Race To Boston is on!
Finally, it is over. The 2014-15 Penn State Nittany Lions men's basketball team's season is over. The squad ended the year with an 18-16 mark, and went out on about as high of a note as it could have, with two wins in the Big Ten Tournament and a Cinderella run to the quarterfinals. On this week's episode of the BSD Basketbro show, Bill, Chad and Dan -- who is making his first appearance on the pod -- will tie up what will hopefully be a lovely bow on this year, they'll reminisce on their favorite aspects of this squad and they will pay homage to the careers of the four Nittany Lions who will leave the program after this season: Ross Travis, Kevin Montminy, Alan Wisniewski, and of course, D.J. Newbill.
After last week's State of Penn State hoops podcast, a lot of people had questions. We decided that -- since Penn State's two games this week to close out the regular season are against Ohio State and Minnesota and the Nittany Lions have played both of those teams this year -- we would do a quick Iowa recap then dive into the bounty of questions that our beautiful readers have asked. Bill, Eric and Chad talk everything from their thoughts on another potential CBI birth to some burning questions regarding 2015-16.
This week sucked. This week in Penn State basketball really, really sucked. The Nittany Lions lost a heartbreaking game against Wisconsin, then the squad got completely smoked by Northwestern, it blew. Fortunately, after the NU loss, there was a silver lining: AD Sandy Barbour gave a public endorsement of Pat Chambers going forward. On this week's episode of the BSD Basketbro Show, Bill, Eric and Chad welcome special guest Tim Beidel, and the guys discuss the state of Penn State hoops. Is Pat Chambers the man for the job? How can the AD support the squad? What the hell went wrong this year? All of this and more on the best damn Penn State basketball podcast on the web.
A lot of stuff happened to Penn State basketball this week, and it was mostly good! Sure, the Nittany Lions kicked off its recent stretch of games losing to Maryland in College Park, but the squad was able to bounce back with an ugly and well-deserved win over Nebraska. However, the biggest news of the week came when former PSU guard Tim Frazier got called up to the Philadelphia 76ers and became the school's first alumnus to make the NBA since Calvin Booth in 2009. Bill and Chad will discuss everything of and related to Penn State hoops this week, and are joined by Yahoo's Sam Cooper. Get excited: it's time for another episode of the best damn Penn State basketball podcast on the web.