Our Terms of Use and Privacy Policy have changed. We think you'll like them better this way.

  • 00:58

    Shep Hyken; The Amazement Revolution

    in Business

    Shep Hyken, CSP, CPAE is a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the bestsellers; Moments of Magic, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and his latest book; Amaze Every Customer Every Time. In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled, You Are The Magic! Mr. Hyken has received the Council of Peers Award for Excellence, and the National Speakers Association’s Speaker Hall of Fame award for lifetime achievement in the area platform/speaking excellence. You can learn more about Shep HERE and follow him on You Tube, Facebook and Twitter.

  • 00:42

    Healthy Thyroid = Healthy Life with Shep Saltzman

    in Real Estate

    Feeling tired all the time?


    Can't lose weight...even when you're eating healthy foods?


    Suffering from frequent constipation?


    Wake up tired?


    Have dry skin and hair?


    Feel cold, have cold hands/feet?


    Feel depressed?


    Losing your hair?


    Having trouble thinking?


    Can't get pregnant?


     


    If you, or someone you know, is experiencing these symptoms, we invite you to learn what you can do to have healthy thyroid function and avoid years of suffering and


    dysfunction! Join The Coaching Chics with special guest Shep Saltzman as we discuss this secret, but widespread problem in today's society. Shep specializes in integrating Western and Chinese medicine, nutrition and homeopathy. 


     


    “Shep is amazing! He made me aware of my health issues, when no one else could, and has helped me lose weight along with having an abundance of energy even with a slow


    thyroid.”


    - Cindy Bishop


     

  • 00:19

    Gospel Recording Artist J. Shep stops by Conversations LIVE

    in Music

    Host Cyrus Webb welcomes Gospel recording artist J. Shep of J. Shep and Standard to Conversations LIVE to discuss his ministry of music and to introduce the single HAVEN'T FORGOT.

  • 00:58

    'The Amazement Revolution' with Shep Hyken!

    in Self Help


     


    Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of "Moments of Magic," "The Loyal Customer," "The Cult of the Customer" and "The Amazement Revolution." He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.


    For information please visit http://www.hyken.com/

  • 00:32

    Episode 3: Lisa Arthur and Shep Hyken

    in Management

    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken


    Read more

  • 01:02

    Shep Hyken, CSP, CPAE - Hall of Fame Speaker

    in Business

    Shep Hyken, is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller. He is also the creator of The Customer Focus program which helps clients develop a customer service culture and loyalty mindset.
    In 1983 Shep founded Shepard Presentations and since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbot Laboratories, American Express – and that’s just a few of the A’s!
    Shep Hyken’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and a motivational program titled “You Are The Magic!” He is known for his high energy presentations which combine important information with entertainment (humor and magic) to create exciting programs for his audiences.

  • 02:09

    #KingOfUndergroundMedia @DShepWorld

    in Entertainment

    Special Guests & More (Subject To Change)


    D-Shep - @DShepWorld


    D-Shep is more than a just a southern artist with a regional sense of hip-hop. His lyrics tell of his struggles to make it out of his rough beginnings in Miami's Naranja neighborhood. Success is not something that's given to you its something you must take for yourself; D-Shep learned this at a young age as he struggled to survive on Miami's south side. Signed to an independent record label, D-Shep, born Darrell Sheppard, is the real deal; he's been on the streets, with the stories and credibility to back it, but still his southern background is apparent in his sense for good music.
    After his first two mixtapes, "Rent Money" and "Eviction Notice", D-Shep has managed to resurface with another compiled mixtape of growth, hood and truth. Honestly titled "Rent Money 2nd Impression", it is his renewed drive to restore hip hop in Miami. While some rappers have decided to follow a certain pattern to define Miami music, D Shep has decided to recreate that lane for his own personal use. His track "Snap" took a music trend in Miami called stick music and made it work for him. It addresses some of the frustrations most talented artists encounter in this industry. Songs like "Living that Life" ft Akon and "Can't See Me" ft Git Fresh take you through a journey of his thoughts causing you to understand his reality. Not to mention with the help of Veronica V, "Rather be with you" allows D-Shep to keep it real with the ladies to become that side dude.

  • 00:48

    The Amazement Revolution: Shep Hyken Talks Customer Service

    in Business

    With the advent of shows such as the Food Network's Restaurant Stakeout in which hidden cameras reveal the shocking behavior of those whose job it is to serve the public, one has to wonder what has happened to customer service in America?
    Certainly this question is not confined to the food and hospitality industry.
    According to a 2011 article titled "Who has the worst customer service in America?" polls by MSN/Zogby, Nunwood, and crowdsourced ranking, identify some of the most familiar brands at the top of - or make that bottom of, their respective lists for providing good customer service.
    Joining me today to talk about the state of customer service in America is New York Times bestselling author Shep Hyken.
    Shep's book "The Amazement Revolution,"  provides what he refers to as Seven customer service strategies to create an amazing customer (and employee) experience.
    Here is what Seth Godin had to say about The Amazement Revolution:
    "Practical, tactical, and hands-on, this book will push you to initiate the customer interactions you should have been doing all along."
     

  • 00:46

    How Customer Service Will Fix The U.S. Economy w/Shep Hyken

    in Business

    According to New York Times bestselling author Shep Hyken (The Amazement Revolution), The US economy is still sputtering.
    Fortunately, Hyken believes that there is a solution that is guaranteed to turn things around.
    A solution that Hyken stresses does not depend on any political movement, party or candidate, but a solution that we must implement in the marketplace . . . one customer at a time.
    Join me as I welcome Shep Hyken to today's show to talk about the key role that customer service can play in "fixing" the US economy.

  • 00:31

    Why Internal Customer Service Is So Important

    in Business

    The TalentCulture #TChat Show is back live on Wednesday, April 29, 2015, at its new time from 1-2 pm ET (10-11 am PT).


    Last week we talked about how to deal with bad bosses, and this week going to talk about why internal customer service is so important.


    When we think of “customer service” we usually think of those to help us throughout the sales process, but service must be a total commitment not just for the front line, but for every employee of any business, from individual contributor to CEO. 


    Everyone has a customer. If it is not the outside customer, then it is the internal customer — anyone within an organization who at any time is dependent on anyone else within the organization.


    This is the root of internal service. It is the understanding that everybody supports everybody else in the organization.


    Join TalentCulture #TChat Show co-founders and co-hosts Meghan M. Biro and Kevin W. Grossman as we talk about why internal customer service is so important with this week’s guest: Shep Hyken, Chief Amazement Officer at Shepard Presentations, customer service expert, keynote speaker and New York Times and Wall Street Journal bestselling business author.


    Thank you to all our TalentCulture sponsors and partners: Dice, Jibe, TalentWise, Hootsuite, IBM, CareerBuilder, PeopleFluent, Predictive Analytics World for Workforce and HRmarketer Insight. Plus, we're big CandE supporters!

  • 00:32

    Amaze Your Customers Every Time | Lisa Arthur & Shep Hyken

    in Management

    On this week’s episode of C-Suite Network Radio, our guests reveal the best strategies for organizations to deliver amazing customer service and provide a standout experience for buyers and consumers day in and day out.


    Lisa Arthur is the Chief Marketing Officer for Teradata Applications, the leader in integrated marketing software. She meets with thousands of CMOs and marketing professionals annually through public speaking and events. Learn more about Lisa’s book, “Big Data Marketing,” and follow her on Twitter @lisaarthur.


    Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to Hyken.com. Twitter: @Hyken