• 00:36

    Quality Transformation

    in Business

    Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.


    Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.


    Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).


     

  • 00:34

    Delivering Quality: Sysco's Service with a S.M.I.L.E.

    in Business

    Ed Poorbaugh, from Sysco, shares how they have improved their average quality score from 88.7% to 94%, and reduced turnover by 15%.  They are delivering service with a S.M.I.L.E. 
    Ed Poorbaugh has held a number of positions in warehousing, transportation and information technology operations during his 17 year career with Sysco. Prior to his current role, he managed the IT operations for the Southwestern United States and was the project manager for several successfully enterprise-wide software development projects. Ed was an integral part of the design and implementation of Sysco’s new call centers in Houston and Dallas, Texas. Currently, he is responsible for the operational and quality performance of the support center, including the management of telephony and other technology platforms used to deliver a cost-effective and customer focused experience. Ed has a B.A in English with a minor in Environmental Sciences from the University of New Mexico.

  • 00:33

    SERVICE: A Humble Gift

    in Education

    Next on ‘CLASSROOM DNA with Phyllis Austin’…

    SERVICE:  A Humble Gift


    Have you offered or given a gift expecting a thank you, an acknowledgement or just some appreciation?


    Have you provided a service at no cost and learned that the recipient possibly took advantage you or it?


    Host Phyllis Austin discusses the right mind-set of giving, the reward of giving and what we all must be reminded of about our gift of having the ability to give.


    Sunday: 4 pm CST / 5 pm EST…www.blogtalkradio.com/phyllisaustin


    “Everyone has the power for greatness, not for fame but greatness, because greatness is determined by service.”  By MLK


    'The best way to find yourself is to lose yourself in the service of others.' By Ghandi


    Be humbe in your ability to serve. 'By Donna Hodge'
    _______________


    Listen, Talk, Learn and Act / Call in 347.855.8603 or Comment in Our Chatroom


    Links:
    Phyllis Austin:  www.phyllisaustin.com
    The National Parent Education Center:  www.TNPEC.org
    Household DNA Parenting Pyramid:   www.householddnaparentingpyramid.com
    Household DNA:  www.householddna.com

  • 01:33

    SEASONS OF SERVICE = YOUR SEASON DETERMINES YOUR SERVICE

    in Religion

    THERE IS A SEASON FOR YOUR SERVICE


    There is an appointed time for everything. And there is a time for every event under heaven-- A time to give birth and a time to die; A time to plant and a time to uproot what is planted.…  Ecc 3:1


    Ecclesiastes 3:1-8King James Version (KJV)


    3 To every thing there is a season, and a time to every purpose under the heaven:


    2 A time to be born, and a time to die; a time to plant, and a time to pluck up that which is planted;


    3 A time to kill, and a time to heal; a time to break down, and a time to build up;


    4 A time to weep, and a time to laugh; a time to mourn, and a time to dance;


    5 A time to cast away stones, and a time to gather stones together; a time to embrace, and a time to refrain from embracing;


    6 A time to get, and a time to lose; a time to keep, and a time to cast away;


    7 A time to rend, and a time to sew; a time to keep silence, and a time to speak;


    8 A time to love, and a time to hate; a time of war, and a time of peace.


    ECC 3:1-8


     

  • 00:32

    Marilyn Suttle How Quality Customer Service Can Revolutionize your Business

    in Entrepreneur

    Marilyn Suttle specializes in creating “Suttle Shifts” in the way people think and act, so they can produce massive results. A leading authority in service excellence, business and personal relationships, and content marketing for women-focused online communities, she’s been sourced as an expert by Ladies Home Journal, Corp Magazine, Inc. Magazine, LA Times. And the Chicago Tribune & network-affiliated news programs have featured her advice on communication and leadership.


    Marilyn presents keynotes and trainings, as well as coaches and consults with professionals at Fortune 500 companies, universities, medical, mid-sized companies. She also works directly with entrepreneurs. Her extensive experience with online community management, and social media helps brands engage deeply with their target market.


    Besides our upcoming webinar with Marilyn this July on Mastering the Influence Game.


    Marilyn is hosting an exciting an exciting workshop called: GoodFoodGoodWineGoodSexGoodbye.com. This workshop May 23-24 in Calgary will focus on: You're invited to a life changing weekend for women
    who want more power, success and fulfillment in the second half of their career and life.


    For those interested in attending our online webinar with Marilyn, which will go deeper into our topic todaygo to: http://uv.rs/QzUzrr


     

  • 01:18

    The ACTS Church Worship Service

    in Religion

    The ACTS Church International is a nondenominational place of worship where Authentic Christians Transform Self (ACTS) through the Word. Join us in your pjs, in your car, on the beach, in the mountains or wherever you may be. Worship service give you a chance to join us from around the globe as our pastor, Dr. Veronica Walters (Dr. V) breaks down the word in real and applicable ways. No judgment! Just Word!

  • 00:38

    Episode 935: Fire Service Court

    in Training

    Fire service attorneys Chip Comstock, John K. Murphy, Brad Pinsky, and Curt Varone discuss legal issues affecting fire training and firefighting.

  • 00:25

    The ACTS Church Worship Service

    in Religion

    The ACTS Church International is a nondenominational place of worship where Authentic Christians Transform Self (ACTS) through the Word. Join us in your pjs, in your car, on the beach, in the mountains or wherever you may be. Worship service give you a chance to join us from around the globe as our pastor, Dr. Veronica Walters (Dr. V) breaks down the word in real and applicable ways. No judgment! Just Word!

  • 00:14

    In the Mix Monday: Quality Customer Service

    in Business

    Why do you go to a particular grocery store? Why do you go to the doctor that you go to? Why do you buy your clothes at a particular store? If you will really take a moment to think about it, I would bet that it has something to do with the customer service that you have received. 
    Join business coach and trainer, Cherise Taylor as she shares helpful information on how you and your business can boost your customer service.

  • 00:53

    Boost Your Immunity with High Quality Nutrition With Lisa Lent

    in Health

    Lisa Lent, Founder and CEO of Vitalah, creators of Oxylent


    Lisa Lent is founder and CEO of Vitalah, creators of Oxylent. Oxylent is a 5-in-1 daily multivitamin?all in one refreshing drink. Containing only the highest quality nutrients in their most absorbable forms, Oxylent empowers vibrant health so you can get the most out of life.


    To learn more about Lisa Lent, click here.


    Call Topic: Boost Your Immunity with High Quality Nutrition



    Learn about how nutrients can boost your immune system
    Discover the difference quality makes to absorption & efficacy
    Learn about the advantages of effervescent delivery technology
    Discover the benefits of a daily effervescent multivitamin


    Call Offer: http://www.jointheselfcarerevolution.com/speaker/lisa-lent/

  • 01:30

    Episode 932: Contemporary Issues in the Fire Service

    in Training

    Chief Dennis Rubin is a rescue consultant, writer and teacher.  In this series, he and his guests  address the latest hot button issues in the fire service.

Results Per Page: 12 | 24 | 48

Join Host Live Chats

Loading...
Loading...