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AESA EDUCATIONAL SERVICE AGENCIES; YOUR LINK TO QUALITY EDUCATION
No more Social Studies....AESA President Rich McBride, a favorite guest, returns with incoming President, Dr Dee Cockrille, from Huntingdon, WV. Welcome Dee.
Presented by LEGO EDUCATION
Get your copy of The Service Cost Paradox
My guest, Tripp Babbitt, is a long-time advocate of the work of the late Dr. W. Edwards Deming and created his company to help service organizations apply his philosophy. Tripp had been an executive for a Fortune 500 company and CIO in State government. He now spends his time working with service organizations in many industries including radio stations, engineering firms, information technology, government, telecoms, banking, and insurance.
In addition to his consulting practice, Tripp produces and hosts the Deming Institute podcast. He writes several articles and columns for IQPC and Quality Digest. He keynotes on the work of Dr. Deming and continual improvement.
He is also creator of the 95 Method. The 95 Method was created to assist service organizations build customer trust, improve morale and give management focus.
The 95 Method was inspired from the difficulty in US organizations’ adoption of Dr. Deming’s philosophy.
New Direction Virtual Service with Bishop Dr. Andrew Watkins, Sr., Ph.D
My King's Service Worldwide Fellowship Network with Reverend Dr. D. Parker
My Kings Service Pentecostal Church of God-Arch-Bishop Dr Marcia Karen Abrams DD
Breathing new life into quality. Changing the perception of quality ownership by engaging agents so they could see their ownership in the process. The mission is building customer loyalty by providing a quality service experience the first time, every time.
Join us as we talk with Toni Roberts, Diector at Delta Dental of Michigan, will be sharing her insight on Quality Transformation.
Antoinette Roberts, director of Regional Operations, has been with Delta Dental of Michigan since1983. Prior to assuming her current role in 2006, Roberts served in various positions including director and manager of customer service. While overseeing the department, she executed implementation of large and national accounts and served as the direct point-of-contact for clients. In 2002, Roberts led the customer service department to its first BenchmarkPortal award, which recognizes the outstanding efficiency and effectiveness of the company’s call center. She is responsible for providing on-going service and support for large accounts, maintaining strong working relationships, offering problem resolution and retaining existing clients. In addition, Roberts manages two large accounts including the State of Michigan and the Michigan Public School Employees Retirement System (MPSERS).
Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015Good Friday Service 2015
My King's Service Pentecostal Church of God w Arch-Bishop Dr. Abrams MDiv, DD, Ph.D.
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