• 01:01

    Management

    in Education

    We will discuss how to effectively manage the group dynamic and negotiate a successful outcome.


    As usual, we will also discuss two delicious recipes for sharing. The "safe" recipe will be Meatballs in Marinara Sauce and the "adventure" recipe will be Jambalaya.

  • 00:36

    Quality Assurance - One Minute Survey Results

    in Business

    A discussion of Quality Assurance processes and tools from a recent survey by BenchmarkPortalBest practices of high performing centers.


    Dayne Petersen has been managing and consulting with call/contact centers for a number of years.  She has experience managing and operating both business-to-business and business-to-consumer call centers. Additionally, she has a successful track record evaluating and implementing call center solutions that meet defined client requirements.


    In her most recent management role as Director of Call Center Operations, she acted as the internal “best practice and benchmarking consultant,” leading employee satisfaction surveys, introducing Six Sigma for call center process improvement and design, and implementing multi-media in the contact center. 


    Dayne is a passionate advocate of measuring Caller Satisfaction and Agent Satisfaction and using this data to develop effective Quality Assurance programs that deliver the desired outcomes.


    Dayne is also the Senior Consultant with Minnesota-based Call Center Solutions and is  certified by the Center for Customer-Driven Quality (founded at Purdue University) as a call center auditor, specializing in all areas of contact center operations.

  • 00:32

    Charlie Doucot on Talent Management System

    in Social Networking

    Charlie Doucot, Senior Vice President and General Manager of Lumesse drops by @DriveThruHR  and talks with @williamtincup & @Thehrbuddy on selecting the right talent management solution. 


    DriveThruHR was designed to be a captivating and easy-to-digest lunch discourse that covers topics relevant to HR professionals.  Each 30-minute episode features a guest speaker who shares her or his knowledge and experience in human resources. Our hosts and special guest cover a wealth of topics, including HR Technology, Recruiting, Talent Management, Leadership, Organizational Culture and Strategic HR, every day at 12:00 pm Central Time.  The radio program is hosted by @williamtincup, @thehrbuddy, @TheOneCrystal & @MikeVanDervort. The #1 HR show, with amazing HR conversations and follow us on the twitters at  @drivethruhr and #dthr.


    http://www.drivethruhr.com/


    http://www.facebook.com/drivethruhr


    http://www.linkedin.com/company/1651206


    http://instagram.com/drivethruhr

  • 00:17

    Leadership and Management Skills for Engaging and Motivating Self and Others

    in Legal

    Description:


    The old ways of leading don’t work in today’s business culture. Tune into this webinar and learn new leadership skills based on motivation and passion. Explore new progressive and actionable approaches to leading and influencing others. Learn the limitations on some of the traditional approaches associated with success today, and how the future lies in effective leadership approaches that are centered on advanced personal and interpersonal communication tools.


    About Stephen Friedman:


    Stephen Friedman is a recognized executive coach, career coach, facilitator and trainer, working in the areas of leadership and management skills development, group and team development, organizational learning and human resource management. His experience spans more than 20 years. Friedman is on the Faculty at the Schulich School of Business at York University where he teaches Organizational Behavior, Human Resource Management and Leadership at both the BBA and MBA levels. He also teaches custom seminars in group development and leadership/management skills for Schulich’s Executive Education Centre.


    Contact:


    http://www.stephenfriedman.ca/stephenabout


     

  • 00:30

    Overcoming Bad Habits in Weight Management

    in Weight Loss

    If you have ever tried to lose weight and failed to maintain it, you will want to listen to this broacast. It is a new year, a time when many people make New Year's reolutions.  If yours is to lose weight or eat healthier, we will need to learn how to set a goal and keep it.  We will discuss why people fail to keep their goals and how to set new goals for weight loss and optimal health.

  • 01:00

    Appetite Control and Weight Management

    in Health

    Dr. Kevin Passero and his special guest Dallas Clouatre, Ph.D., will discuss appetite control and weight management.


    Dr. Clouatre earned his A.B. from Stanford University and his Ph.D. from the University of California at Berkeley. A Fellow of the American College of Nutrition, he is a prominent industry consultant, author of numerous books and a sought-after speaker. Dr. Clouatre is the New Product Development & Marketing Consultant for Jarrow Formulas.

  • 00:44

    Tom Dowd: Time Management Manifesto (New Book)

    in Self Help

    Time management is a disciplined mindset to be able to live in the moment while working toward the future. It is all mental—it’s an attitude.  Having control in your life is about commitment, routines, flexibility, adjustments, and planning.  We create our own self-limitations.  We say we’ll do tomorrow what we really want to do today.  Eliminate what’s holding you back.  “Time Management Manifesto” offers specific actions that will teach subscribers the following themes:


    •           Manage your time, don’t let it manage you


    •           Time management is required of all levels, in all positions


    •           The benefits of managing professional time effectively spill into your personal space


    What if you could accomplish more in a forty-hour week then your current fifty, sixty, or seventy-hour work week? What if your success was simply a matter of working smarter, not harder?  Good time management and organizational skills are a must for successful professionals. You’ll be challenged to strengthen your commitments and habits relating to time management and organizational skills without being a slave to it.  You will find the power of routines and people, while learning how to effectively deal with “fire drills” that will reduce stress, increase success, and ensure that you sleep better at night knowing your life is in control.  


    www.transformationtom.com
    Twitter: @TomDowd4
    Email: tomdowd@roadrunner.com

  • 00:35

    Reputation Management

    in Business

    On February 11, my guest will be Claire Rosenzweig, CAE, President and CEO of the Better Business Bureau of Metropolitan New York (BBB), a leading privately-funded not-for-profit 501(c)(6)  organization serving the Metropolitan New York, Mid-Hudson, and Long Island regions of New York State, and The Education and Research Foundation of the BBB, a 501(c)(3) not-for-profit organization.  She leads the BBB and its Foundation, working with the Board of Directors and the Foundation Board of Trustees to drive the mission.  She works to create an environment that encourages innovation; where relevant and robust programs and services are developed to meet the ever-changing needs of each organization’s stakeholders.  She is a member of the Council of Better Business Bureau’s Wise Giving Alliance Board, a member of the Bureau Operating Committee (BOC) a subcommittee of the Council of Better Business Bureau Board of Directors, and a former member of the CBBB Board of Directors.


    Ms. Rosenzweig is a member and Past Chair of the Board of Directors for the New York Society of Association Executives and currently serves as Co-Chair of their Non-Profit CEO Forum. She is also the 2008 recipient of their Outstanding Association Executive Award. In addition, she is a member of the Advertising Women of New York and previously served two terms on its board. Ms. Rosenzweig presently serves as an adjunct member of the Consumer Affairs Committee of the New York City Bar, a mentor for Executives on Campus Mentoring Program at Baruch College/City University of NY, and was a member of the 2011 NYS Attorney General’s Leadership Committee for Nonprofit Revitalization.

  • 01:07

    A Kind Voice On Music featuring D Cam & Team Quality

    in Lifestyle

    Today's Kind Voice comes from Team Quality, a self-comtained label of amazing producers, song writers, and singers. Two members of Team Quality join us: D Cam and Estevan Johnson. D Cam is a former DJ-turned producer and song writer from Philadelphia, PA who has 14 years of music industry experience. Estevan Johnson is considered a veteran having a musical journey that started at the age of eight and a career that has seen him on Star Search and performing in front of thousands. D Cam and Estevan bring their talents together creating a dynamic sound few can duplicate.

  • 00:30

    HIPAA! HITECH! HELP!— Mobile Device Management (MDM) in Healthcare

    in Technology

    The number of mobile devices in healthcare facilities is increasing rapidly, as is the diversity of mobile platforms, operating systems (OSes) and communication methods that need to be supported by these organizations. In fact, in remarks made at George Washington University Hospital in Washington D.C., FCC Chairman Julius Genachowski said that healthcare is being “transformed” by broadband, and called out wireless and mobile in particular.


    For its part in this transformation, Genachowski said,


    The FCC is pursuing a health strategy with three key components: promoting connectivity; fostering fast-paced innovation of wireless networks, medical devices and mobile apps; encouraging greater adoption of life-saving health technology; and ensuring that spectrum is optimally allocated and managed.”


    So on the outside, infrastructure and promotion is progressing, but what does mobility in healthcare look like from the inside?


    A recent poll of managed Healthcare providers by the Aberdeen Group found three clear expectations for mobile healthcare technology: stem the rising costs of healthcare processes, improve staff productivity, and decrease the entry erroneous data.


    To understand where mobility is headed though, it would first help to remember the mistakes of the past.

  • 01:00

    Mind-Body-Spirit: Living a Holistic Life - Pain Management

    in Health

    Dr. Rene will be talking about pain management. Holistic ways to cope and relieve pain from arthritis, gastritis and inflammatory disorders.


     


    In this show we will be covering models of healing coming from a broad range of disciplines, integrating the best of modern science with the best of the healing wisdom that has been transmitted to us from the most ancient cultures.


     


    Dr. Renè David Alkalay is a life-long student of meditation, Yoga science, Kabbalah, and the religious and philosophical texts of the East and West, and is the author of numerous articles and books. In private practice as a naturopathic practitioner since 1980, he provides holistic services at the Genesis Tree of Life Wellness Center offering help with nutrition, weight management, pain and illnesses, fitness and holistic treatment for cancer patients. Genesis Society (501 c3) is the not-for-profit organization Dr. Renè David Alkalay offers help to veterans and yoga classes for children with cancer.

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