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We'll be discussing the 4 main approachs to conflict and their strengths and weaknesses
Contending an issue and how an adversarial approach can be benefical and harmful to negotiations
Ignoring an issue discussing when its best to ignore a conflict and when it is determental to a resolution
Yeilding in a conflict and how to come to a compromise + the danger of giving in to easily
Problem Solving Approaches like mediation and also times when problem solving just isn't possible
Special Guest: Ainsley Stewart
We continue our Dispute Resolution –Cyber Style series with David Puckett, Founder and CEO of ResolvNow. It is quite normal for conflict to occur between businesses, consumers and the ordinary person. Most of us don’t have the time, energy or desire to use the court system and enter a lawsuit. So how do we give the consumer and business easier access to resolving their dispute with technology-enhanced dispute resolution? How do we unite conflict resolution practices like negotiation and mediation with various forms of technology? Consumers are often unclear and confused about how dispute resolution processes can assist much less how advancing technology comes into play. In this episode “Where Does the Conflict Go? Consumers Using Technology Enhanced Dispute Resolution,” David will address 5 barriers which contribute to this confusion, and the ways to create consumer awareness and an environment that is safe for participation.
Dave Puckett has been in the enterprise technology consulting industry for more than 25 years. His area of concentration is utilization of Technology-enhanced Dispute Resolution and Dispute System Design for online dispute resolution systems for individual, Courts, and Fortune 1000 companies. Dave’s company ResolvNow Corporation launched “Settle-Now” one of the world’s leading online dispute resolution engine and their proprietary methodology Technology-enhanced Dispute Resolution (TeDR) which includes the option to include Emotional Intelligence and Electronic Negotiation in the dispute resolution processes.
Why do old, dysfunctional patterns for handling conflict re-emerge and persist in the workplace, even after providing training, policies or procedures for resolving differences constructively? This vexing phenomenon—a return to the status quo--plagues conflict professionals and team leaders alike. The main culprit is not individuals clashing; instead it is the team’s culture—the social environment—which sets communication patterns and strongly influences how members behave when they encounter conflict. But how do we get a handle on conflict at the work team level? First we need to concretely assess a team’s “conflict climate” and then take steps to improve aspects of the climate that are negatively influencing members’ conflict behavior. In this program Michael Dues will discuss a powerful online instrument for diagnosing conflict climate in the workplace. He will describe what it measures, how it can guide interventions to gain long term, sustainable improvement in conflict management, and why it is especially useful to use an online survey for this purpose.
Michael Dues: Former Head of the Department of Communication at The University of Arizona, Dr. Dues has extensive experience as an organizational ombudsman and management consultant. He is a Senior Partner at conflictclimate.com. He pioneered the concept of “conflict climate.” His recorded lecture course, “The Art of Conflict Management,” (in The Teaching Company’s “Great Courses” series) has been widely distributed throughout the English-speaking world.
Mental health includes decision making, communication, and handling life’s pressure. When an adolescent has a mental health disorder, it may negatively impact the person’s ability to handle stress and interact with others. The National Advisory Mental Health Council estimates that 1 in 5 adolescents suffer from one or more mental disorders. Although mental illness can be mistaken as normal adolescent development, there are signs and symptoms that an adult can recognize. Recognizing these hidden mental health signs early can be important in preventing teen substance abuse, family conflicts, school violence, or even suicide in teens.
Dr. Cynthia Morton is a licensed professional counselor who works with adolescents in grades 9-12. In addition to her licensure, she is a certified mediator, peer educator, and youth mental health first aid trainer who trains adults and teens in peer mediation, peer helping skills, and peer listening. She conducts extensive training in the areas of suicide prevention, crisis, and youth mental health awareness for school personnel. Currently, she serves as the chair of the Education, Research, and Training Section for the Association for Conflict Resolution.
Youth Mental Health First Aid
Psychological First Aid
National Alliance on Mental Illness
Talking to an incredible advocate and peer about the effects of early trauma and how it can have a mental impact. Izzy talks to us about some hard facts regarding transitioning out of state institutes and how difficult it can be for individuals. She shares with us her role in her new job as a peer helping individuals with that transition.
She also shares her personal journey of trauma induced anxiety and depression from experiences at an early age. We follow her story through her teens and into her 20's where she is now in a position of recovery and giving back to people in need.
Izzy is incredibly knowledgable and I feel lucky to call her my friend and colleague!
Motivational speaker, JOSHUA PELTIER, visits MENTAL DIALOGUE to discuss his amazing program, DESIGNED FOR GREATNESS. A program designed to encourage youth to reach their potential through the POWER OF EFFECTIVE COMMUNICATION. Since PELTIER, believes 90% of communication is non-verbal he stresses to youth the way they dress and carry themselves speaks volume in how they are received in their daily lives as well in the workforce. In the 2nd Hour (11:00am EST), for the MONEY & POWER HOUR we bring on financial experts to discuss The Black community's fear of investing in the STOCK MARKET and how to overcome this fear in order to take part in this potential PILLAR OF WEALTH.
If you’ve been told not to take conflict personally, you only have half the story. Before you can do that, you have to take conflict more personally. In this program, Tammy Lenski, author of The Conflict Pivot: Turning Conflict into Peace of Mind, will discuss three simple practices you can do on your own, anytime and anywhere, to avoid the most common conflict resolution mistakes, understand why certain conflicts get their hooks into you, and figure out how to liberate yourself.
Dr. Tammy Lenski helps people excel at conflict resolution by mastering their reaction, problem solving creatively, and forging lasting results. A mediator, coach, speaker, author, and conflict resolution teacher, she has helped thousands of organizations, individuals, and mediators worldwide resolve conflict masterfully. Tammy was a founding faculty member of the world’s first master’s degree in mediation and has been featured in Bloomberg BusinessWeek, Inc, and numerous other publications. A member of the Association for Conflict Resolution’s Academy of Advanced Practitioners. Tammy was recognized in 2012 with the Association’s Mary Parker Follett Award for innovative and pioneering work in the conflict resolution field.
in Self Help
In many situations we see our decisions as an ‘either/or’ dilemma. Author and Ph.D. Bernie Mayer argues in his new book, The Conflict Paradox, Seven Dilemmas at the Core of Disputes, that the real challenge is to find a new path that incorporates both approaches. These apparently opposing conflict practices need not be mutually exclusive—in fact, each is necessary to the other.
Bernie Mayer is a Professor of Dispute Resolution, at The Werner Institute, Creighton University. For over thirty years he has been a leader in the conflict resolution field. Bernie has facilitated many complex environmental conflicts, commercial and organizational disputes, interpersonal conflicts, public decision-making processes, and has an extensive background in family mediation as well. He is a founding partner of CDR Associates, a pioneering conflict intervention firm. Bernie is the author of many books and articles. His lastest book is, The Conflict Paradox, Seven Dilemmas at the Core of Disputes.
Stephen Kotev is a Washington D.C. based conflict resolution consultant offering mediation, negotiation and facilitation services, conflict coaching, training and somatic education to private and government clients. He holds a Master of Science degree from George Mason University’s School for Conflict Analysis and Resolution and a black belt in the Japanese martial art of Aikido. Stephen is a nationally recognized expert on how to maintain your performance under pressure and the Chair of the Association for Conflict Resolution’s Taskforce on Safety in ADR.
Ken Cloke is renowned for his decades of work, passion and dedication to bring peacemaking tools to wherever he believes he can be of service whether it is in the U.S. or around the world. In this episode, The Language of Conflict, Ken will share his personal journey into conflict resolution and peace-making and what keeps him here is this field. He will also share his philosophy of peace-making and what he believes can bring us closest to peace. His global work, research and teachings lead Ken to write numerous books including his most recent The Dance of Opposites which explores a new vision for conflict resolution and the use of language in conflict.
Kenneth Cloke is a mediator, arbitrator, coach, consultant and trainer, specializing in resolving complex multi-party disputes, including marital, divorce, family, grievance and workplace disputes, collective bargaining, organizational, public policy, and school conflicts, and designing preventative conflict resolution systems. He has worked in over 20 countries, and is founder and first President of Mediators Beyond Borders. He has published 11 books.
Zena Zumeta, internationally known as both a mediator and trainer of mediators. She is president of the Mediation Training & Consultation Institute, Zena Zumeta Mediation Services, and The Collaborative Workplace in Ann Arbor, Michigan. Zena is a lawyer and a former president of the Academy of Family Mediators.
Anger and strife have become a way of life for some in these trying times. How does one go about resolving issues in a godly manner? If you are suffering mental anguish and distress over the actions of others, finding many conflicts in your relationships, or just having trouble seeing eye to eye with your spouse, this show can help--if you dare venture in! Tonight's show will be a tough topic for many, but very rewarding for those who can implement what they hear. The healing potential from the lessons in this show is tremendous for those who truly want to reduce strife in their lives.
Have you ever wondered why you can't get past certain issues with a person, or why the same situation keeps coming up in your relationships? If your communications always seem to hit a wall at a certain point, this could indicate a stumbling block somewhere. We are quick to point out what we feel are the stumbling blocks before us....faults in others. Join us on The Healing River this week to learn to true source of these stumbling blocks, and how you can resolve these issues once and for all, leading to better quality relationships.
Deborah Lemke, P.O. Box 1511, Oshkosh, WI
Jody Gamel has an incredible story of hitting rock bottom as a result of his illness of Bipolar and rising to the top into a life that he never could imagine could be so fulfilling.
Jody had the 'normal, desirable' all American life with a successful Corporate job, family, and activities. His battle with bipolar took a devestating turn and he bottomed out. He thought that everything good was over for him, until he walked into a Respite center in Georgia run by peers.
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