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Customers are demanding more efficient and effective service from Contact Centers throughout all industries.
Walt will chat with the Assistance Vice President at Provident Credit Union, Walt Sweeny, about a Lean Six Sigma approach to Contact Center process improvement that Contact Center leaders could use to make their Contact Center be the best it can be, effectively and efficiently.
Walt Sweeny has been in the Contact Center business for over 16 years. He is currently an Assistant Vice President with Provident Credit Union in Redwood Shores California.
Previously, Walt had Contact Center assignments with Greater Bay Bank (a subsidiary of Wells Fargo Bank) and AT&T Broadband. He received his Master of Business Administration from San Francisco State University School of Business. Walt is also Lean Six Sigma Green Belt Certified. He serves on the Northern California Contact Center Association steering committee and resides in the San Francisco Bay Area. He is married with three daughters.
We'll dive deep into the Sigma Alpha Epsilon video that surfaced a few days ago. The video features a frat at the University of Oklahoma singing a racist chant. Also, in recent weeks, there have been several instances that have brought equal treatment and rights for black men/people into question. 2 professional athletes, one black and one white, both battled substance abuse issues. However Josh Gordon, the black athlete was lambasted and crucified by the media and in the court of public opinion. “He’s dumb! What an idiot, he’s blowing the teams money!” While the white athlete Josh Hamilton, was treated with much more compassion and kind comments. He was greeted with pleas for treatment and thoughts of well wishes. The complete opposite of how Gordon was received. Why do the media and public immediately demonize black men for things that others deserve to be saved from, and receive true empathy when facing these situations?
PLEASE JOIN THE COLLECTIVE AS WE WELCOME SPEICAL GUEST MIX TABAL BOUDA LYCAON ON THE SHOW TO DISCUSS SIGMA MALES AND HOW THEY ARE THE TRUE LONE WOLF. THIS SHOW WILL CONTINUE ON AFTER THE REGULAR THIRTY MINTUES GIVEN, SO PLEASE COME BACK TO CHECK OUT THE REST OF THE SHOW IN THE ARCHIVED AREA!
ABOUT MIX: Mix is from the Austin,TX area and is apart of the therian/wolf community there in the city. With a hunger to educate others, Mix continues to seek out those who have the wolf within. He is currently acting in a few upcoming movies.
We will take calls for ten min at 10:20 for anyone who has a question for Mix.
Τ?σσερις Masters, μαθητες της Αλμιν, θα συναντηθουν στη Θεσσαλονικη για να πραγματοποιησουν μια πενταημερη Retreat στο κεντρο της Θεσσαλονικης. Καλλιτ?χνες και οι πεντε θα προσφερουν μαθηματα γιογκα, φωτογραφιας και μουσικης. Joanne, Kostas, Malue,Vanessa.http://www.alminediary.com/summer-solstice-greece-june-2015/ http://www.spiritualjourneys.com/
2MuchRadio will be conducting an very important interview with some fellow students that are currently still active in the greek life. They will be live on air with 2MuchRadio own DJ91 to discuss how they got introduce to greek life, how much it changed them, and who had the most inspiration of becoming apart of greek. These individuals will share they experience with 2MuchRadio on what it mean to be apart of Greek. Hope you will be tuned in.
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Our guests this morning are Candace Allen Nafissi and Christian Anthony Horvath, the two candidates in the election runoff for Redondo Beach District 3.
Candace Allen Nafissi is a 6-year resident of Redondo Beach and lifetime resident of the South Bay. She has earned a Master’s in Public Administration from California State University, Long Beach and is a member of Pi Sigma Alpha, a national political science honor society whose membership is based on academic achievement in political science.
Candace works as an Education & Policy Manager for the L.A. Area Chamber of Commerce. In this role, she assisted in securing a $264MM investment in California for Early Education by leading a team of businesses statewide and nationally, advocating for the LA region. This was the first investment in California for early education in almost a decade. She has been a Historical Commissioner for the City of Redondo Beach for two years. .
Christian Anthony Horvath is a husband, father, small business owner and volunteer. He currently serves on the Redondo Beach Harbor Commission, is the Vice President of the North Redondo Beach Business Association and the organizer for TEDxRedondoBeach. Christian has been recognized for his community service with the 2011 Leadership Redondo Janet Johnson Spirit Award and the 2013 Redondo Beach Volunteer of the Year Award. In 2009, Horvath launched Champ Creative LLC, a thriving boutique advertising and graphic design firm.
To Find Out More about Jackie Balestra visit
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Tune in as Host Dr. Washington talks about health and safety with speacial guests Mr. Kel Ward (St. Louis Children's Hospital & Kappa Alpha Psi Fraternity, Inc.) and Mr. Samuel Boyd (Kappa Alpha Psi Fraternity, Inc.).
You and your family are invited to attend a Health, Safety, & Resource Fair presented by the St. Louis Kappa League & St. Louis Alumni Chapter of Kappa Alpha Psi in conjunction with Children's Hospital.
FREE & Open to the ENTIRE Family
Saturday, April 11, 2015; 10:00 - 2:00 pm CST
Kappa Alpha Psi Fraternity House (500 N. Vandeventer Ave.; St. Lois, MO 63108)
Prizes, Raffles, FREE Food, Fun, Entertainment, Vendors
Medical Screenings, Safe House, Crash Sinulator
For more information, contact:
Kel Ward, Program Chairman 314-740-3545 or
Samuel Boyd, Guide Right Director 314-363-9528
Call in and join the conversation with our special guests!
Special thanks to our Corporate Sponsor: Mr. Willie Moore, Jr. Recording Artist and Founder of The Young, Fly, & Saved Movement. To learn how you can support his efforts to reach youth, visit: http://www.williemoorejr.org
To become a sponsor, please contact Host Dr. Carletta D. Washington at: email@example.com
For information about Education 4 All and its resources, programs, scholarships, and Involved Parent Magazine, visit: http://www.education4allinc.com
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Fort George G. Meade, Md. Marcelite Harris broke a number of racial and gender barriers during an illustrious Air Force career! article from AIR FORCE NEWS SERVICE by Marha lockwood
1st Guest- Kania Kennedy, Devatude Coach.
Kania Kennedy, is a graduate of Duke University with a Degree in Electrical & Computer Engineering, member of Delta Sigma Theta Sorority, Inc, and Business Owner. She has committed her life to empowering people in living lives they love!
She is a professional coach, trainer, speaker, workshop facilitator, & seminar leader. Kania works with women, teen girls, and small and emerging business owners in the areas of technology, wellness, self-love, and productivity.
Her book, The SMART Sista’s Guide to College, assists young women in transitioning to womanhood, during their first years away from home.
2nd Guest- Melanie Haraldson, Holistic Health Coach and Yoga Teacher.
Melanie Haraldson is a nutrition counselor, health educator, and yoga teacher. She studied at the Institute for Integrative Nutrition in New York City, studying dietary theories, contemporary health issues and topics, as well as Eastern and Western nutrition with some of the top professionals in the nutrition field. She is a Board Certified Holistic Health Coach through the American Association of Drugless Practitioners (AADP). She is passionate about nutrition, cooking and healing with whole foods. She teaches yoga, cooking classes, works privately with clients, and also works with schools and local businesses on healthy eating education. Her goal is to help others discover a whole new world of flavor, nourishment, love, health, happiness and balance. Welcome to an amazing transformational journey that will lead you down a path of healing, inspiration, and improved health and well-being.
Enhance your experience if listening live to this episode ... go to simultweet.com for live tweets with more information during the broadcast.
Get the latest news from around the pulp and paper world in our weekly program, including updates from International Paper, MeadWestvaco, Georgia-Pacific, Klabin, Rayonier, APRIL, Verso, Canfor, Smurfit Kappa and more.
Nips is a weekly show of contemporary information related to the pulp and paper industry worldwide. Hosted by Jim Thompson, the voice of the worldwide pulp and paper industry.
Listen live at 7 a.m. EDT on Monday, 6 April 2015, or anytime afterward!