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00:15customer service
It's a little rant about the lack of customer service today
Tags: customer service business cookie and the coffeeman saving money the wrong way coffeeman sense
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01:00
Customer Service- Is It In Or Out?
"Let's Talk Truth" will discuss the importance of having proper and professional customer service skills when dealing with the public. The ability to display professional customer service skills speaks volumes about a person's integrity and who a person is on the inside.
Tags: freedom president of the usa youtube integrity customer service
by Tailor Made in Life
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01:26
Customer Service
Are you getting 100% customer satisfaction when having issues?
Tags: expectation satisfaction quality Customer money
by Enough Iz Enough in Life
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00:57
Ep190-The Customer Service Survival Kit with Rich Gallagher
Bestselling author, marketing consultant and social reformer Lynn Serafinn hosts communications skills expert, author, speaker, and psychotherapist, Rich Gallagher. Rich Gallagher is a leading expert on workplace communications skills. A former customer service executive and practicing psychotherapist, his nine books include the US #1 customer service bestseller What to Say to a Porcupine, How to Tell Anyone Anything, and his latest book The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations, all published by AMACOM. Rich has been featured on CNN.com, BusinessWeek, Dale Carnegie training, morning drive radio and numerous other media outlets worldwide. His firm Point of Contact Group has trained over 25,000 people on what to say in difficult customer and workplace situations. In tonight's show Rich will discuss how to handle your very worst customer situations, using techniques from hostage negotiators, crisis counselors, psychotherapists and others. Specific techniques include how to "lean in" to criticism, why most people do not know how to acknowledge other people, how to deliver bad news, how to handle arrogant and demanding customers and more! Tune in and learn how to handle even the very worst situations and how to become supremely confident with any customer. As usual, at the end of the show, Lynn and her guest will play the '7 Graces Lightning Round' when, in less than 3 minutes, our guests will show how each of the 7 Graces relates to everything discussed during the show.
Tags: Customer service Communication Hostage negotiator Business Author
by Lynn Serafinn in Business
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01:32
Lets Be Frank--Interviews Reps From BACE Productions
For nearly 20 years BACE Productions has wowed audiences with its annual Memorial Day weekend production of Dancing in the Streets< Motown and More. Host Frank Anderson interviews BACE Productions reps to discuss this year's line-up and what you can expect.
Tags: motown music lets be frank bace productions frank anderson
by Lets Be Frank in Entertainment
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02:00
The Art of Changing Yourself: Customer Loyalty what is it?
I am a business coach and an individual coach and my company is called Temple Solutions Inc www.templesolutions.net I am often looking to talk about our business health and balance. Change happens in business just like in our personal lives. More importantly if you are not changing in your business then you are probably failing.
I was on a Customer Service Panel discussion yesterday at the Greater Philadelphia Chamber of Commerce and I want to share my thoughts about cusotmer service, customer loyalty and satisfaction.
Is the Customer Always Right?
Do you know the difference between customer satisfaction and customer loyalty?
Tune in tonight and we will explore these questions and more.
Your questions and comments are always welcomed.
Tags: Attitude Customer Loayalty Service Balance Bottom Line
by Scott Young in Self Help
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01:30
Lets Be Frank--Interviews Jalene Mack
Jalene Mack is an actress, writer, producer and attorney.On this night on Lets Be Frank she shares with host Frank Anderson and his listeners about her career, her upcoming show , Black Comedy Revue and more
Tags: Jalene Mack Lets Be Frank Frank Anderson entertainment comedy
by Lets Be Frank in Comedy
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01:27
2AM - Episode 3 - Customer Service
We hate customer service.... do you?
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00:30Featured
Focus On B2B Customer Service
Today's shows concentrates on ERS & CCMA's Business Boot Camp workshops featuring Customer Service Boot Camp with our guest speaker Mr. Eddy Sumar, President of ERS Consulting Services and author of the workshop materials.
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01:32
Lets Be Frank-- Interviews Poet Karega Ani
Karega Ani is a poet, music producer, writer and thinker. Host Frank Anderson 1st met him at an open mic talent showcase competition at the recent Black Images in the Media Symposium and Arts Festival.where blew everyone away. Now you can hear the genius of Karega Ani ...on the next Lets Be Frank Show, Sunday night at 9 pm CST
Also on Lets Be Frank, birthday shoutouts, comedy corner and of course as always our own version of...THE QUIET STORM:FOR LOVERS ONLY
Tags: Karega Ani Frank Anderson Lets Be Frank Spoken Word poetry
by Lets Be Frank in Pop Culture
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01:30
Lets Be Frank- Artist Roll Call
Calling all performing artist, tonight is your night on the LETS BE FRANK SHOW. You get 3-5 minutes to call in and tell all our listeners about your upcoming show, concert, casting call, film screening etc. Don't miss out on this opportunity for free publicity to reach 1,000'. Also comedy corner and of course our version of the QUIET STORM: FOR LOVERS ONLY
Tags: lets be frank FRANK ANDERSON entertainment black entertainment BLACK MUSIC
by Lets Be Frank in Entertainment
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01:31
Lets Be Frank-- Open Forum
Tonight Is Open Forum night. Also host Frank Anderson will recap the highlights of the recent Black Images in the Media Symposium and Arts Festival
Tags: lets be frank FRANK ANDERSON music entertainment black arts
by Lets Be Frank in Entertainment
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